Customer reviews from Samsung US
Samsung - 4.5 Cu. Ft. 15-Cycle High-Efficiency Steam Front-Loading Washer - Onyx
Average customer rating
4.3
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
28
4 Stars
5
3 Stars
6
2 Stars
1
1 Star
3
75%of customers recommend this product.
(
27 out of
36)
Customer Reviews for Samsung - 4.5 Cu. Ft. 15-Cycle High-Efficiency Steam Front-Loading Washer - Onyx
Customer Rating
5
Love all of the features
on August 7, 2012
Posted by: rmbalsl30
from Sterling, IL
Expertise:Intermediate
This washer has it all, multiple cycles, performance, user friendly features as well as a smartphone app to help you keep track of your laundry as it is cleaned.
Pros: Bright display, Durable, Realistic color
Cons: pricey
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The clean Machine
on August 27, 2013
Posted by: 34d34
from South Florida
Expertise:Expert
This machine is wonderful. It cleans and steams like a champ. Seriously I have owned dozens of machines over the years and this is the simplest to used, best cleaning and cheapest to operate I have ever owned. The touch screen is the best feature. So simple!
Pros: Bright display, cleans like a champ, steam action cleaning
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Truly wonderful machine
on December 16, 2012
Posted by: luca42
from NC
Expertise:Intermediate
We recently moved to a new house and needed to purchase a W/D setup. After doing considerable research, found that many of the features we wanted could only be found in this model. We were not looking to buy the most expensive machines or the latest technology, but ended up getting a great deal on these. And how incredibly happy we are.
First off, we were looking for a machine with the Powerfoam technology and it is just as good as advertised. Clothes come out clean and fresh smelling; water use seems minimal. Cycles seem long, but the huge tub and efficient cleaning makes laundry a breeze. Paired with the dryer, they are a perfect combination.
We don't use many of the higher end features, like monitoring from our smartphones. We set it up when we first got the machines, but it is more of a gimmick than a useful feature. It does not move clothes from one machine to another. I cannot see how you would need to use this other than to restart the dryer (but then you would need to check that the clothes are dry, thus a trip to the machines anyway). I guess it could be helpful if you were out of range of the pleasant chime that announces that the cycles are done, but we find it loud enough in a 2700+ house.
The high efficiency of this machine means that you use so little detergent. In five months of weekly loads, we have yet to use a medium bottle of detergent or fabric softener. The steam feature is handy to get towels truly clean. Another great feature is that the motion of the cylinder is so gentle that garments do not get worn or damaged.
Laundry is a genuine pleasure now. The machines work in a nice tandem. The pedestals, which are optional, should be included. You would not think it, but the elevation you get with the pedestals makes a world of difference -- so much easier to load and remove garments. These are wonderful machines and do their intended duties extremely well.
Pros: function well
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Looks and Works great
on June 7, 2014
Posted by: Matesr
from California, USA
Expertise:Expert
Wife likes it. Kids use it all the time and they like digital display
Pros: Built-in speakers, Bright display, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
excellant
on November 15, 2012
Posted by: mohmist
Expertise:Beginner
excellent product and very good quality product I used this also TV and cell phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I have never enjoyed laundry as much as I have using this machine. It is fantastic
on May 19, 2014
Posted by: Jfeems
from Beaumont, TX
Laundry is a breeze, using my new Front Load Samsung Washer. It is quiet, efficient and an
absolute joy to use.
absolute joy to use.
Pros: Bright display, user friendly
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very awesome me product
on July 12, 2015
Posted by: Raj1908
from Breinigsville pa
Expertise:Expert
This is the best product never I had this kind of product
Pros: Built-in speakers, Bright display, Inexpensive, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It has a great design looks great in washer room
on October 10, 2014
Posted by: Ashrary
from Los angeles
Expertise:Intermediate
I have had some problems with the lcd screen and had it replaced already is preforms just luke a regular washer machine nothing that makes me say woow!! The looks is the only good thing about it
Pros: Realistic color
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy Charles, Samsung Care, August 22, 2022
Hello Ashrary,
Your honest review of your washer is very much appreciated.
It's great to hear you are pleased with your choice. Your observation is greatly appreciated, and we will keep working on improving the quality of our products and services.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144827782) to help our team pull up your information.
Have a great day.
^Charles
Your honest review of your washer is very much appreciated.
It's great to hear you are pleased with your choice. Your observation is greatly appreciated, and we will keep working on improving the quality of our products and services.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144827782) to help our team pull up your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US