Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average customer rating
4
(553 Reviews)
Rating breakdown 553 reviews
5 Stars
302
4 Stars
98
3 Stars
51
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Customer Rating
3
Quality Issues
on January 11, 2026
Posted by: Tgha
from Columbia, MD
This refrigerator has had several mechanical and durability issues. From early on, one door on the double-door design would swing open when either door was closed.
Within the first year, the shelf above two refrigerator drawers cracked during normal use. The top freezer drawer has repeatedly come off its rails. Most recently, a piece broke off the top freezer drawer, preventing the freezer from closing securely.
All of these issues occurred under normal household use.
Within the first year, the shelf above two refrigerator drawers cracked during normal use. The top freezer drawer has repeatedly come off its rails. Most recently, a piece broke off the top freezer drawer, preventing the freezer from closing securely.
All of these issues occurred under normal household use.
Quality
3
Features
4
Value
4
Response from lg.comBy LG, January 13, 2026
Hi, Tracy. Thank you for sharing your experience with your LG Refrigerator. The way you outlined the door movement, the cracked shelf, and the repeated issues with the freezer drawer gives us a clear understanding of how these durability concerns have shown up during normal household use. Feedback like this is important, especially when multiple components are affected over time. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this door‑movement, shelving, and freezer‑drawer durability issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on refrigerator support topics:
https://www.lg.com/us/support/help-library/lg-refrigerator-weak-door-seal-and-door-closure-issues--20154713215859 ^James
https://www.lg.com/us/support/help-library/lg-refrigerator-weak-door-seal-and-door-closure-issues--20154713215859 ^James
Written by a customer while visiting lg.com
