Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: Nana16
Verified Purchase:Yes
I picked this particular unit for the bottom freezer. I like having the top drawer in the freezer section.
Written by a customer while visiting lg.com
Posted by: Aspencer6608
from Huntsville, AL
Verified Purchase:Yes
I absolutely love my fridge. I was in a bit of a situation and had to find one short enough to fit under the above cabinet and didn’t want to lose storage space and this one has fit all the requirements.
Pros: ease of use, Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: DFH1
Verified Purchase:Yes
I love, love, love my LG refrigerator! It is my dream refrigerator, it is amazing ❤️
Written by a customer while visiting lg.com
Posted by: large Marge
from Longs, south Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] we enjoyed the spaciousness of the freezer and the organizational options the product provides. the filters are easy to change and i like the feedback the product provides like when to change the filters. if it was a little less noisy, especially at night, it would have gotten a 5 star rating.
Pros: ease of use, Quality, Style/Design, Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: LJ24368
from Rural Retreat VA
Verified Purchase:Yes
We’ve had the refrigerator 5 years and the compressor stopped working. So in 5 years we have spent over 5,000k on the poor quality appliance. I know I will not have a chance to win a $500 gift due to an actual rating of 2 stars. But it is an honest review.
Quality
2
Features
3
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, November 6, 2023
Hello there, we appreciate your open and honest review. We will use this as a learning experience going forward. Feel free to reach out to us again if you have further questions. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Jeff0710
from Elliott City, MD
Verified Purchase:Yes
Works well, big capacity, looks great, but the compressor gave out after only 4 years. What shortcuts is LG taking to make a compressor that lasts only 4 years? LG replaced it for free, but only 4 years?! Minor issue is that crud in the produce drawers can leak in between the front face and the drawer and there is NO way to take them apart to clean them. You're stuck trying to wedge a knife blade into the gap to wash out the food and stains. And don't push too hard or you'll crack the tabs holding them together. Better yet, don't ever try to completely clean the drawers.
Pros: ease of use, Style/Design, Performance
Quality
2
Features
4
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, November 7, 2023
Thank you for sharing your experience with the LG LFXS28566S refrigerator. It's great to hear that it has a big capacity and looks great, but it's unfortunate that the compressor gave out after just 4 years. Compressor issues can be quite frustrating, and it's essential for appliances to have reliable components. If you need assistance regarding this, please send us a private message on Facebook or X(Twitter) at @LGUSSupport, and we will be more than happy to assist you.
Written by a customer while visiting lg.com
Posted by: Rmccart
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this unit in 2019 and absolutely love this fridge. Just now had issues and they are taking care of everything as promised and would recommend this type to all.
Written by a customer while visiting lg.com
Customer Rating
2
Longevity of product is less than I thought.
on November 28, 2023
Posted by: Nicki K
from Cincinnati Ohio
Verified Purchase:Yes
Had to replace the compressor 10/25/23. It's less than 5 years old. LG unable to fix it for over 30 hours.
Pros: Style/Design
Quality
3
Features
4
Value
3
Response from lg.comBy LG, October 27, 2025
Hello, Nicki. Thank you for sharing your experience with your LG Refrigerator. Your feedback about the compressor replacement and the extended repair timeline is important and helps us evaluate how service coordination is being managed. For reference, you can explore LG refrigerator support and warranty resources here: https://www.lg.com/us/support/products/refrigerators. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this compressor repair issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com