Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average customer rating
4 out of 5
4
(552 Reviews)
Open Ratings Snapshot
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product. 
(
341 out of 416
)
Best Buy Privacy Policy
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
5 out of 5
5
Nice fridge
on September 13, 2023
Posted by: kevlan
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Issue with compressor and was under warranty. Customer service was good!
Pros: Performance
Quality
5 out of 5
5
Features
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting lg.com
Customer Rating
5 out of 5
5
Great product lg
on September 15, 2023
Posted by: Anonymous
from Chicago ill
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product lg my next purchase also lg product very nice
Pros: Quality
Quality
5 out of 5
5
Features
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting lg.com
Customer Rating
4 out of 5
4
Absolutely does the job
on September 20, 2023
Posted by: NDWells
from Lexington SC
Verified Purchase:Yes
A very solid model for a busy family since we purchased it. Some early ice maker issues which have resolved, very roomy and easily cleaned and maintained with filters and connecting water from our whole home filter. I do recommend for a quality fridge without any significant bells and whistles.
Pros: ease of use, Quality, Performance
Quality
4 out of 5
4
Features
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting lg.com
Customer Rating
3 out of 5
3
Great fridg but water filter is a problem always
on October 7, 2023
Posted by: Kathm
from Westerville,Ohio
Verified Purchase:Yes
I really like the refrigerator but the water filters never fit.
Pros: Quality
Quality
3 out of 5
3
Features
2 out of 5
2
Value
2 out of 5
2
Response from lg.comBy LG Customer Experience teamCustomer CareNovember 6, 2023
Thank you so much for taking the time to share your feedback about the LG refrigerator. Your satisfaction is of utmost importance to us, and we truly appreciate your support. We're also glad to hear that you have been enjoying the LG refrigerator overall. However, we understand that the water filters have been causing some inconvenience for you, and we apologize for any frustration this may have caused. We'd also like to know more about the water filter issue you have with your unit in order to further assist you. To do so, please send us a private message on Facebook or Twitter (X) using @LGUSSupport containing the product details of your unit. We're looking forward to assisting you.
Written by a customer while visiting lg.com
Customer Rating
4 out of 5
4
Love all the features!
on October 7, 2023
Posted by: lgsa
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this LG refrigerator in June 2019. We have enjoyed all the features very much. The warranty was good and paid for a recent replacement of the cooling motor.
Written by a customer while visiting lg.com
Customer Rating
3 out of 5
3
Needs some work with water filters
on October 11, 2023
Posted by: Mcket
Verified Purchase:Yes
Refrigerator is fine but the last 2 water filters I have bought do not fit.
Quality
3 out of 5
3
Features
1 out of 5
1
Value
3 out of 5
3
Response from lg.comBy LG Customer Experience teamCustomer CareOctober 27, 2023
We're sorry to hear about the compatibility issues you've experienced with the water filters for your LFXS28566S refrigerator. The original part number, LT100P (ADQ74793501), is no longer available via our Authorized LG parts and accessories distributor. However, the updated filter, LG AGF80300704 Refrigerator Water Filter (LT1000P), is fully compatible despite its different appearance. The alternative filter is 100% interchangeable with the original ADQ74793501 (LT1000P) model, ensuring the same high-quality filtration for your refrigerator. For your reference, please visit this link: http://spr.ly/6424u95vu

If you encounter any further issues or need assistance with the installation, please feel free to reach out to us at @LGUSSupport on Facebook or X (Twitter) for additional guidance.
Written by a customer while visiting lg.com
Customer Rating
3 out of 5
3
Bad compressor
on October 15, 2023
Posted by: Rich013600
from Ewing NJ
Verified Purchase:Yes
Only 3 years old and compressor went bad same problem LG has had in the past
Pros: Style/Design
Quality
2 out of 5
2
Features
5 out of 5
5
Value
3 out of 5
3
Response from lg.comBy LG Customer Experience teamCustomer CareNovember 9, 2023
We are truly sorry to hear about the issue you've experienced with your 28 cu.ft. Smart Wi-Fi Enabled Door-in-Door® Refrigerator. We understand how frustrating it can be when a compressor fails, especially when the appliance is only 3 years old. For further assistance, please feel free to reach out to us privately on Facebook or X (Twitter) via @LGUSSupport. We're here to help you and appreciate your understanding.
Written by a customer while visiting lg.com
Customer Rating
5 out of 5
5
Great Service
on October 16, 2023
Posted by: Reggie38
Verified Purchase:Yes
I had been on a trip and came home and found that my FREIG/FREZZER had stop working and all of the items where lost. :Upon calling for repair I received great service within 7 days and I now am able to use my frig/freezer. The service man was very courteous and professional.
Written by a customer while visiting lg.com
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