Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: Unhappy in South Carolina
from Darlington
Verified Purchase:Yes
The product worked great for the first 3 and a half years. Two months ago the refrigerator stopped working, after 9 service calls and three compressors later, I'm holding my breath to see how long it will last this time.
Pros: Style/Design, Features/Settings
Quality
2
Features
5
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, July 14, 2023
Hi there. Thank you for reaching out to us. We're sorry to hear about the compressor of your fridge failing after 9 service calls. This is not the ideal experience we want you to have with our unit. contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Gkmann
from Seattle, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had problems with this fridge but the repairman was good and fixed it.
Pros: Features/Settings, camera
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Mrs Neal
from Taneyville, Mo
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this fridge 3 years ago, completely quit!! Fridge and freezer, lost everything!
Worked great until it Quit!
Worked great until it Quit!
Response from lg.comBy Jai., LG Social., July 7, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com
Posted by: LG Refrigerator SD
from San Diego CA
Verified Purchase:Yes
Rueben was incredible and thorough. Very fortunate he was the one repairing our refrigerator.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: zhe4
from Milton, WI
Verified Purchase:Yes
The tech was top notch. I wish that I could hire him away from his service company.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LG Inverter Linear 28
from Ca Los Angeles
Verified Purchase:Yes
I bought this refregerator 4 years ago, and I'm glad to have it, compare to the others refregerators this is working very well the fridge as well as the freezer.
Pros: ease of use, Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jcfarmer36
from Yuma, AZ
Verified Purchase:Yes
I gave LG 1 star because I couldn't give less. I've been trying for a month to get my refrigerator repaired and it's been a comedy of errors.
Quality
3
Features
3
Value
1
Response from lg.comBy Shaina Mae F. Marquez, LG Social Media, August 26, 2023
We read your feedback, and we're also disheartened to know you had this experience with our LG 28 cu.ft. Smart Wi-Fi Enabled Door-in-Door® Refrigerator (LFXS28566S) and for the difficulty you had in requesting a repair for your unit. In light of this, we'd like to have a full view of your concern. To do so, please send us a private message on Facebook or Twitter using @LGUSSupport. In this message, please include the product details of your unit along with your contact information. It will be our pleasure to assist you. -Shae
Written by a customer while visiting lg.com
Posted by: Medusa33
Verified Purchase:Yes
[This review was collected as part of a promotion.] Everything worked great until the compressor died 5 yrs later. Company is Great… Custumer service is 100%
Pros: Quality
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com