Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: Anonymous
from East Stroudsburg
Verified Purchase:Yes
Awesome product nice and slick that work with Alexa.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Snohomish, wa
Verified Purchase:Yes
Piece of crap! 10 year warranty compressor dead at 7 years! No LG support!!
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy Jai., LG Social., June 1, 2023
Hey Charlie! Thank you for letting us know. Your feedback helps us do better. Here at LG we pride ourselves on our product quality, but we understand that sometimes things don't always go as planned. If you ever need assistance with anything please do not hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport. Thank You! `Jai.
Written by a customer while visiting lg.com
Posted by: Tbm1420
from Alabama
Verified Purchase:Yes
Bought a refrigerator about 5 years still going strong.. love all the features and our daughter loves that she can reach things as she wants to be mrs. Independent
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Tanisha, social/LG, June 23, 2023
Yes Mrs. Independent! Way to go. Thank you for making our day. We value your review, as it helps us to improve our services and products. We truly value the support of the LG Brand and we look forward to your next review. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Onelifetolivesoliveit
from Georgia
Verified Purchase:Yes
I have had this refrigerator for almost 3 years and have lost so much money on food from repairs. I have to purchase a small mini refrigerator. We had a technician come out again this week and put in a new compressor He was really nice and professional. I had to put in a ticket the next day not working so waiting this week for them to come out.
Pros: Style/Design
Quality
2
Features
4
Value
1
Response from lg.comBy Christian Jimenez, LG Social Media, June 12, 2023
Hi, we regret to hear of your experience in getting your refrigerator unit repaired. Please reach out to us for further assistance! Please visit the following link to see our contact options: https://www.lg.com/us/support/contact. We look forward to getting your refrigerator unit back to working condition! ^Chris
Written by a customer while visiting lg.com
Posted by: James Graddy
from Clarksville Tennessee
Verified Purchase:Yes
4 year the compressor went out now it’s been almost 4 weeks and still don’t know when it will be fixed! Will never buy a LG refrigerator again!!!!!
Pros: ease of use
Quality
1
Features
3
Value
1
Response from lg.comBy Jai., LG Social., June 27, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com
Posted by: Kaiandy
from Melbourne, fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have owned this product for almost 5 years and have had nothing but trouble with it! It has been reapired several times and I have received 600 dollars in lost food due to compressers going out several times. I have also had trouble with the ice maker and water distrubution panel which both had to be replaced. I always thought LG was a great product buit after buyingt 4 items and having trouble with two of them I will buy another products when my present ones go out again. Luckly I have a 5 year service plan!!!
Pros: ease of use, Features/Settings
Quality
2
Features
4
Value
3
Response from lg.comBy Jai., LG Social., June 27, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com
Posted by: Patrick Ankrum
from Wellsburg wv
Verified Purchase:Yes
[This review was collected as part of a promotion.] Took 2 months for repair.was given the run around telling me repair was scheduled when it wasn’t
Quality
1
Features
1
Value
1
Response from lg.comBy Jai., LG Social., June 27, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com
Posted by: Mr Ed and Sandy
from Merrimack,NH
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had our new Fridge for some time now. I enjoy every feature it has. Even though I have ice and water , I wish I would have gotten a second ice maker in the freezer. Still service was great when i had one issue. Thank you for your support.
Pros: Quality, Style/Design, Features/Settings
Quality
5
Value
5
Written by a customer while visiting lg.com