Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
1
Purchased in 2018 and compressor died
on April 16, 2023
Posted by: Corgi momma
from Texas
This refrigerator was purchased in 2018 and the compressor died yesterday. I expect a longer life span than five years out of a fairly pricey refrigerator. Very disappointing. I will not purchase another one.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 16, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: SAYoung
from Oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] There are two reason I am only giving this fridge 4 stars instead of 5, so those two bad things first: 1) The compressor has gone out after just four years - appliances aren’t made like they used to be, when they’d last for 15 years before a problem. 2) The water filter should be in a better location - it sits on the inside top where you have to empty the top shelf in order to access it.
However, the good things out-weigh the bad; we love the ice maker in the door, it frees up so much space; there’s lots of room at 27.7cuft; the finger print resistant black stainless exterior is fantastic; we will never buy another refrigerator that does not have the dorr within a door feature. That has absolutely been a game changer for us.
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Tanisha, social/LG, April 28, 2023
Thank you for sharing your open feedback regarding your LG Refrigerator and your experience using it. We greatly appreciate your time, as it helps us to deliver a effective outcome to issues or concerns and ultimately make life more convenient for our customers. Going forward we can be reached via private message/direct message using the platforms Facebook or Twitter please use the handle @LGUSSupport or by calling customer service at (800)243-000. We're eager to help feel free to reach out anytime. Thank you .~Tanisha
Written by a customer while visiting lg.com
Posted by: Mama2
from Stanfordville, NY
Verified Purchase:Yes
Love this new refrigerator. We actually bought it because it was shorter in depth but has a large capacity interior. Since I'm only 5'1" -- I can absolutely reach items that are in the back of the highest shelf (something I could not do with my former LG refrigerator). Truly happy we selected this model!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., May 5, 2023
Hey there. Thank you for sharing your love for our LG Washer. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: Dissatisfied 510
from New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ice maker had to be replaced twice in less than 18 months. Freezer drawer wheels are broken off and it is difficult to maneuver. The refrigerator had problems since day 1 of bringing it home
Quality
4
Features
2
Value
1
Response from lg.comBy Tanisha, social/LG, May 17, 2023
Hello, We want you to know that we are deeply concerned with the issue your facing. Please give us the opportunity to make things right. Please send us a private message via our social media platform Facebook or Twitter and please use the handle @LGUSSupport or call Customer Service 800-243-0000. ~ Tanisha
Written by a customer while visiting lg.com
Posted by: Jim Rose
from Newton Nj07860
Verified Purchase:Yes
[This review was collected as part of a promotion.] Brought 4 years ago they are all in sad shape. Refrigerator ice maker quite again for the third time.
Pros: ease of use
Quality
1
Features
1
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 21, 2023
We read your feedback, and we’re sorry our product didn’t suit your overall needs. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Randy111
from Southern pines
Verified Purchase:Yes
Enjoyed the refrigerator for the 5 years it was working. Loved the door in door
Pros: Features/Settings
Quality
3
Features
5
Value
5
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 21, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: MF in Michigan
from Brighton, MI
Verified Purchase:Yes
Fridge & Freezer work great. However, after a year of use, the water and ice control on the outside of the door gets stuck on. This has now had to be fixed twice. It's malfunction with LG.
Quality
3
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, May 25, 2023
Hey there! Thank you for reaching out, we see that your LG appliances may need some help, and we'd love to assist you in finding the appropriate solution. Before we get started, could you provide us with the model and serial number of your unit? ^Tanisha
Response from lg.comBy Tanisha, social/LG, May 24, 2023
Thank you for that information! Because we've had issues being reported with the craft ice balls not ejecting properly LG has released a software update for those units with a craft icemaker. You can also try the following troubleshooting steps showcased in this video: https://www.youtube.com/watch?v=XFj0G2xTZL0
The main thing the software update does is it extends the heater time which now loosens the ice balls from the mold and allows them to drop. Once that happens your icemaker will begin back on its regular cycle of making ice. If these steps don't work, you can always reach back out to us for further assistance by calling 1-800-243-0000. ^Tanisha
The main thing the software update does is it extends the heater time which now loosens the ice balls from the mold and allows them to drop. Once that happens your icemaker will begin back on its regular cycle of making ice. If these steps don't work, you can always reach back out to us for further assistance by calling 1-800-243-0000. ^Tanisha
Written by a customer while visiting lg.com
Posted by: PeterMan2023
from New Jersey
Verified Purchase:Yes
Bought the unit 5 years and 2 months. The refrigerator broke and was out of warranty
Quality
1
Features
1
Value
1
Response from lg.comBy Tanisha, social/LG, May 24, 2023
Hey there, We most definitely value your feedback and we'd be more than happy to look into this with you. We realize how upsetting repair issues can be and want to ensure that we really have a full understanding of your situation, so that we can aid you in the best way possible. Could you please call our Customer Service Dept. at 1-800-243-0000, We will be waiting to help.~ Tanisha
Written by a customer while visiting lg.com