Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: LaJuan Najar
from Copperas Cove Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Too many issues. Compressor went out . Bottom freezer issues. Ice maker issue sets
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 31, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: LSGirl123456798
Verified Purchase:Yes
[This review was collected as part of a promotion.] We like this refrigerator because of the size and the french door. I also enjoy the option for the cube or crushed ice at the water dispenser.
Pros: ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Papachung
from Lake Worth, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unit works great but my issue is the water filter housing. Seems like the housing is defective and replacement filter will not fit and unit is just out of warranty.
I would recommend this to a friend!
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 12, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Janth
from Mid Georgia
Verified Purchase:Yes
Bought 3 1/2 years ago and were very pleased with it until the compressor went out, LG service technician was very good and replaced the compressor. Three days later it reached 40F in the freezer. Tech came right out and could find nothing wrong and it was back cooling. Since then it has been performing satisfactorily. Really like the design and hope in another three years it does not need a compressor replaced.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy Jennifer, Social Media, February 1, 2022
Janth we have made improvements in product design and service to mitigate this issue from repeating. We are sorry for the inconvenience this has caused you and hope that you continue to love the design of your refrigerator for years to come. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
5
I love 4th door, refrig. Don't have to open to get
on February 1, 2022
Posted by: CLVF
from Glendale, OH
Verified Purchase:Yes
I do not have to open the whole refrigerator to get things that I use alot.
Pros: Quality, camera
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Chocoaltefox50
from Tomsriver nj
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator about two months ago. When my husband and I searched for a fridge, we found this Black beauty. I fell in love instantly; This refrigerator has all the bells and whistles. I love how you can organize all of your groceries, even the small items. It makes everything so easy to arrange. The extra space you get when you open the door is so functional. The refrigerator gives you a guide so your fruits, vegetables, and meats will keep fresh. Cleaning is effortless. This refrigerator deserves ten stars. This refrig is one of the best items I have ever purchased.LG, you have done it again. Life is Good especially when I bought this refrigarator.
Pros: Style/Design, ease of use, Features/Settings, battery, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: PC01
from London, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was pretty happy until the compressor went out within three years of the purchase. LG was good to work with to get it fixed but they contract with another company to come out to fix it which took over three weeks. So I did not have a refrigerator for over three weeks.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy Jennifer, Social Media, February 10, 2022
Patrick that is way too long to be without a refrigerator, however I am glad to see that you have an appointment with Warranty Logistics on 2/14. For your inconvenience I have issued you a courtesy compensation check. Expect to receive it in two to three weeks. My apologies for the delay in repair and thank you for letting us know. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Old man Bill
from Chapel Hill NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Almost 4 years old LG frig stopped working. I am not upset things happen. What makes or breaks a good brand is the service. And this case it was GREAT and almost painless. YES
I would buy it again.
I would buy it again.
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com