Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: Rickgarrett
from Liberty NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not happy with product broke at three years old. Compressor bad
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, November 17, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Lali
from Miami, Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] Under factory warranty and the compressor was covered
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Ashbri
from Fleischmanns, New York
Verified Purchase:Yes
Layout of the fridge is great, but junk after 3 years
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 3, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Sleek Design / Spacious Interior / But Problems
on December 4, 2021
Posted by: sdw1234
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've had this frig for about 18 months now. Love the color and design features but have never been a fan of the ice maker. The bin is small so you have to constantly dump it in the included overflow bin. If you don't stay on top of it, you run out of ice quickly. Unfortunately within the last month we've had a tech out on two separate occasions to address leaks. Both times it was related to a faulty water line in the door. It's either a bad design or a part was 'forgotten' during manufacturing. Due to the pressure in the water line a hose kept pushing loose. During this latest fix they added a clamp that was not there, fingers crossed!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 7, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Not working after 3 years
on December 11, 2021
Posted by: Pajosc
from Minnesota
I purchased this refrigerator 3 years ago and it quit working. Warranty says will cover 5 years but will not repair. No locals will repair.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 13, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: floridian dee
from florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like the interior size, and the freezer compartments. The draw back is the ice making component does not work to my standards. Ice cubes will not flow freely down the tube/spout -and the ice just stacks up-- I have to manually remove cubes of ice . That defeats the purpose.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 14, 2021
We hate hearing you are having an issue with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: DonIsDown
from Lake Geneva, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had mine three years and it broke.
It’s been down three weeks and still no repairs.
I have the Aserion protection plan.
Nothing so far.
It’s been down three weeks and still no repairs.
I have the Aserion protection plan.
Nothing so far.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 17, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: RedFisher
from Escondido,CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] My wife and I were looking for a refrigerator that fit our lifestyle. With the ice/water dispenser built into the door it means the rest of our food doesn’t have to be warmed up with opening and closing doors. The LARGE bottom drawer freezer has stored multiple fishing trips worth of fresh fish and other delectables without issues.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com