Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: Falconlady
from Colorado Springs, CO
Verified Purchase:Yes
We've had our LG refrigerator for 3 1/2 years and have had two warranty fixes. This last one resulted in the frig stopping entirely while we on vacation. We lost ALL our food. That was on Sept. 20. We can't get anyone to fix it until Oct. 12! AND we discovered there was a class action lawsuit against LG because of this very issue of a faulty compressor. My fear now is that they will put in the same darn thing and I'll be calling again in 3 years. Stay away from LG for refrigerators.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Es69
from Spring Hill FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased 3 years ago and it's needed to be service 4 timessy
Pros: ease of use
No, I would not recommend this to a friend.
Quality
2
Features
1
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Anonymous
from Bensalem PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Grate product and service like to used lg product all time
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: mj62
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator about 2 years ago and was happy with the purchase until it just stopped working. Came to find out that their compressors only last about 2 years. Not happy and likely would not buy an LG refrigerator again.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Dustin77
from Atlanta GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The model is very convenient, with the easy access beverage door. Wish the ice maker had more capacity, and have had issues with the compressor. However, LG service was amazing and fixed the problems in one day with two visits.
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: BAC424
from East Hanover NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] The LG technician was excellent. He knew what he had to do to fix my refrigerator problem.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Stephanie81
from Dayton, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great refrigerator with all the bells and whistles we need!
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Hobo Kelly
from Laguna Woods, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this product three years ago and it has served us well over that time.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
2
Written by a customer while visiting lg.com