Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
1
Nice fridge great layout but lacks in relalibility
on May 12, 2021
Posted by: 8689eric
from Sodus,Ny
Verified Purchase:Yes
[This review was collected as part of a promotion.] No problems except ice maker Dispensing ice with not cup near switch only happened once for a few minutes . Then compressor died and would not cool took over a week to get it repaired
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 13, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Rosewv
from Marlinton, WV
Verified Purchase:Yes
I bought this expensive brand and model because of warranty and name brand. The compressor failed 2.5 years after owning. Repair has been challenging in a rural area.
LG customer service has been excellent.
LG customer service has been excellent.
Pros: Style/Design
I would recommend this to a friend!
Quality
2
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 20, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Anyone who asked
from Faulkton SD
Verified Purchase:Yes
I bought this unit 2 years ago and seams to be working well
Pros: ease of use, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Stitzinger
from Brookville Pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great service. The compressor went bad in just 3 years, but LG replaced it, with no cost to me .
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: ANGRY from Three Rivers
from Three Rivers, MI
Verified Purchase:Yes
Returning from Florida, we found our 2+ year old LG Refrigerador had stopped running and all of the food and leaving a horrible mess. It was repaired under warranty to replace the compressor. A few weeks later, we noticed our freezer was not holding the -2 degree setting. Another visit by the repair people indicates we need another major overhaul that we have been waiting for now three weeks..I have no confidence that it will ever get repaired to provide the service I have gotten from refrigerators in my lifetime. I am hearing from friends on Facebook that they have experienced, or know people who have had similar unreliability from LG Refrigerators. I am hoping for a major class action suit against LG. This is a horrible, unreliable product.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Written by a customer while visiting lg.com
Posted by: Florida66
from Melbourne, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Display screen is black. No ice, no cold and filtered water. All other components are working ok so far.
Use other LG products, dishwasher, microwave, TV, etc. No problems.
Use other LG products, dishwasher, microwave, TV, etc. No problems.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, June 23, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: dli1775
from New York NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this in July 2020 and it stopped cooling and not making any ice. My previous LG fridge lasted 8 years and I enjoyed the brank so I purchased this one. But this time is a little dissapointing.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 23, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Came home to find water leaking from ice cube disp
on June 24, 2021
Posted by: Eciaccord
from Kissimmee Florida
[This review was collected as part of a promotion.] I just got home and came to find my fridge was warm and the ice had melted. My compressor was loud before this issue and now it no longer is running. I need help!
Pros: Style/Design, ease of use, Features/Settings, Performance
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 25, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com