Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: Jeffrey G
from Stuart, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator on 3/30/20 to replace an old unit. It's spacious, and has a great ice maker/water dispenser, and I really ended up loving the mini door in the front right of the unit. But less than two months into ownership, we had to have the back of the unit replaced (under warranty) because things were freezing in the fridge section. Now, almost a year since we purchased it, we've had to go through the warranty process again because food is freezing in the fridge again. A technician came out and diagnosed the issue and we're waiting for a part to fix it, but I think it's pretty ridiculous to have two warranty issues in less than a year of ownership, especially with the cost of this unit.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Response from lg.comBy ^DLI, LGE Social Media, March 23, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: bcw630
from Kentucky
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought June of 2019 and the compressor went out March 2021. I think it should of lasted longer that that. Thankfully we had an extended warranty on it. Hoping we dont have any more problems.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, April 1, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: mts10
from el paso tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] have had it for 8 months and love it the fridge is everything i hoped it to be
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Nana Watts
from 34957
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this Refrigerator
Great service
Great Quality
Great service
Great Quality
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
The double door flapper
on April 24, 2021
Posted by: Jim 2002
from Woodbury MN
Everything is great except for the double door flapper. On my third replacement in 5 years.
Pros: Style/Design, ease of use, Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Laneyg
from Seekonk, Massachusetts
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator, has been repaired 2x, in 3 years. I’ve lost food both times. However customer service has been very good, and I have no complaints about them.
Pros: Style/Design, Quality
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, May 1, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Condenser
from Nj
Verified Purchase:Yes
[This review was collected as part of a promotion.] 2 things: I don't know why the coils and such that need to be cleaned often are in the back when refrigerators are so often built into cabinets??not smart!
Also at 3 years the condenser should not have failed. LG likely knew they were using an inferior part.
Maybe these complaints are true of other companies also but it was an LG that I bought.
Also at 3 years the condenser should not have failed. LG likely knew they were using an inferior part.
Maybe these complaints are true of other companies also but it was an LG that I bought.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, May 13, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Afsar622
Verified Purchase:Yes
[This review was collected as part of a promotion.] Its shelfs cannot be connected due to poor design. Its ice maker is very small. Its does make frost in freezer
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, May 12, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com