Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Customer Rating
2
Not our best purchase.
on December 12, 2020
Posted by: Marty5563
from Plymouth, MI
[This review was collected as part of a promotion.] We bought our refrigerator in November of 2018 in April 2019, a mere six months after purchase, it broke down. We were without a refrigerator for 2 weeks, waiting for a technician to contact us, ordering the part and installed. The repair was
made, needed a new motherboard. Then in May of 2019 the refrigerator broke down a second time, this time we went without a refrigerator for approximately 3 weeks. Talk about dissatisfied with your purchase, that is an understatement. Repairs were all done free of charge because we bought a warranty from the place of purchase, thank God we did. We have not had any other issues thus far.
made, needed a new motherboard. Then in May of 2019 the refrigerator broke down a second time, this time we went without a refrigerator for approximately 3 weeks. Talk about dissatisfied with your purchase, that is an understatement. Repairs were all done free of charge because we bought a warranty from the place of purchase, thank God we did. We have not had any other issues thus far.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 16, 2020
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
on December 18, 2020
Posted by: VeeND
from Riverview FL
Bought it last year. Won't be buying it again, so not worth the price.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 23, 2020
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Parts Replacement
on December 22, 2020
Posted by: Tam22
from San Bernardino CA
[This review was collected as part of a promotion.] HORRIBLE experience!! No live person to talk to!! I am in the over 60 club, NOT tech savvy and need a live person to talk to!!
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 23, 2020
Please contact LG Customer Support at 800.243.0000 Monday- Friday 8-5pm ct.
Written by a customer while visiting lg.com
Customer Rating
4
Good size and features
on December 29, 2020
Posted by: Les A
from Philadelphia
[This review was collected as part of a promotion.] This refrigerator is the perfect size for my family. All items are kept at the proper temperature and the door in door is very convenient. My only negatives are that the water that is dispensed is not very cold, just slightly above room temperature. And I would have preferred larger ice cubes.
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Great look & price, great features--except for one
on December 29, 2020
Posted by: KSSUE
from Kansas City KS
[This review was collected as part of a promotion.] The freezer on my side by side stopped working so a new frig was a have to. I love the look of the black stainless! I really like the door in the door and the freezer drawer features. I was told it had a small ice maker but that is an understatement. The water dispenser doesn't really chill and occasionally leaks but is super fast fill. The ice/water dispenser is the only think I don't like about the unit.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Good experience with a few hiccups
on December 30, 2020
Posted by: Rpaari
from Johnscreek,GA
[This review was collected as part of a promotion.] I am happy with the product. Water taste is not good and it has chlorine kind of smell. It also makes some noise sometimes
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
4
Enjoying the spacious refrigerator!
on December 31, 2020
Posted by: lovelynami
from Coral Springs
[This review was collected as part of a promotion.] I made this big purchase after researching all the brands and models of refrigerators to fit my budget which I saved up for several months and made this wonderful purchase. I love it. I just wished I could have purchased a color that shows fewer fingerprints.
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Wellsinmontana
from Montana
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had for 2 years and the compressor quit. It took over a week to get it repaired but LG did cover the repair. Ice machine doesn’t make a lot of ice, it is more of a novelty than an ice machine.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com