Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average customer rating
4
(552 Reviews)
Rating breakdown 552 reviews
5 Stars
302
4 Stars
98
3 Stars
50
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: Hattie47
from Clearwater, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] The ice maker on the door gave us extra shelf storage, bottom freezer door and inside trays move in and out with ease, finger print resistant feature saves a lot of cleaning time and my wife loves the French door design.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Grandpa65
from Jackson, Mi
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have only had it three weeks but love the additional room in the main refrigerator since the ice maker is in the door and we also love the door in a door
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Good Size Fridge and Freezer
on August 1, 2020
Posted by: EckyUSAFret
from Piedmont SC
Had almost eight (8) years now, one issue early on, Fan iced up replaced under warranty.
Broke two freezer tray rails while cleaning ordered parts and repaired.
Broke two freezer tray rails while cleaning ordered parts and repaired.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great features
on December 5, 2020
Posted by: DQ2020
from Crossville
[This review was collected as part of a promotion.] I got this refrigerator just 5 weeks ago. It’s great. There are 2 things though. First I wish the ice dispenser was a little faster and that it would stop ice into the bin in the freezer. This way you would have enough when you need it. Second, I love the deli tray but wish I didn’t have to open both doors to get to it. Maybe it could be 2 separate drawers instead of 1
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Great features
on December 6, 2020
Posted by: DianeFillon
from NC
[This review was collected as part of a promotion.] I love the space i have in this unit. It is easy to use and very spacious
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Love space saving features
on December 6, 2020
Posted by: Cinders
from Milwaukee
[This review was collected as part of a promotion.] I love the design. Not loving the ice maker. Also items placed on top shelf freeze.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Response from lg.comBy ^DLI, LGE Social Media, December 9, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Ice Maker Supply System Already Broken
on December 7, 2020
Posted by: canyonlight
from Page, Arizona
[This review was collected as part of a promotion.] I have replaced the water filter for the second time. The receptacle for the filter is broken and needs to be replaced. I think this reflects a bad design process and unnecessary inconvenience and expense for the customer.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
5
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 15, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Horrible product
on December 11, 2020
Posted by: Horrible 2
from Auburn NY
I bought this a couple years ago and it’s been the worst purchase I ever made. If it breaks down one more time I will get to replace it at no cost to me for a better brand.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 5, 2021
We hate to hear that you have experienced problems with your unit. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com