Customer reviews from lg.com
LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Average customer rating
4
(553 Reviews)
Rating breakdown 553 reviews
5 Stars
302
4 Stars
98
3 Stars
51
2 Stars
34
1 Star
68
82%of customers recommend this product.
(
341 out of
416)
Customer Reviews for LG - 27.7 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless Steel
Posted by: Smcowper
from Sneads ferry, NC
Verified Purchase:Yes
Features are good but the refrigerator compressor has failed after 3 years of ownership.
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
4
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, January 18, 2023
It is our pleasure to hear your valuable feedback. We would like to assist you with the fridge compressor. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist. Thank you. ^Jolly
Written by a customer while visiting lg.com
Posted by: LJ2023
from VA
Verified Purchase:Yes
This very expensive refrigerator is 5 years old and the compressor stopped working. Additionally, it has already had one repair to the ice maker. Also purchased at the same time was an LG dishwasher. The entire board went out and it had to be replaced. I have been very discouraged with this brand and I do not recommend it.
Quality
1
Features
2
Value
1
Response from lg.comBy Rita, LG US Support, October 6, 2023
We hate to hear that the LG Door-in-Door Refrigerator fell short of expectations. Your review is very important to us, and we want to assure you that we take your concerns seriously. Please take a moment to share your thoughts or suggestions on our LG feedback page, https://www.lg.com/us/support/feedback, as this will help our product development teams make necessary improvements for the future. ~Rita
Written by a customer while visiting lg.com
Customer Rating
1
RIP LG refrigerator
on June 24, 2024
Posted by: PAG1
I bought this in June 2018. It was great while it lasted. It just stop working on May 24,2024. After several attempts to repair it, we had no choice but to put it to rest and purchase a replacement. It only lasted 5 years. We had almost 4 weeks without a refrigerator and lost hundreds in food. Shame on LG.
Response from lg.comBy LG, June 25, 2024
Hi, there. Thank you for sharing your feedback on your LG Refrigerator (LFXS28566M) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
Spacious, accessible, and dependable.
on August 18, 2024
Posted by: Enrique928
from Yuma Arizona
[This review was collected as part of a promotion.] I been with this refrigerator for over several years now. I been very impressed how it works as well the enormous space inside. We are family of 7 so having fresh food to eat has not been the problem. It features an easy access to items without the need to open the doors completely is a plus. Most of all I enjoy how quiet this refrigerator is. I have a simple house and my refrigerator is like in the middle of the house I have to tell you I do not hear it run. Let’s not forget the freezer section, if there is a place to keep your frozen items frozen and at the same time having the ability to access them easily. Then you will love this feature and its unique way to store food. For a longer time frame. My kids had never complained about the water tasting bad since the filter inside the refrigerator makes not only good to drink but it keeps the water fresh and cool.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, April 13, 2026
Hello, Enrique! We appreciate your wonderful review of your LG Refrigerator. It’s great to hear how well it has served your family over the years—especially with a household of seven. The spacious interior, easy‑access features, and quiet operation are all things we’re proud of, and it’s fantastic to know they’ve made such a difference in your home. We’re also glad the freezer space and water filtration system have been reliable and convenient for your family! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
1
Compressor issues.
on September 23, 2024
Posted by: Don2112
I have had this refrigerator for 5 years and the compressor quit on me. Had someone come out to tell me it is shot. I’m moving on and will not buy another LG. Seen a lot of issues with their compressor.
Response from lg.comBy true, LG Digital Care Team, September 26, 2024
Hey there Don. We appreciate you letting us know about the compressor for your LG refrigerator. We always want to ensure that your appliances are serviced so they can get back to working order at 100%. We'd be more than happy to take another look at your fridge to make that happen for you. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and the details of your technician from your last service, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
Avoid LG!
on December 3, 2024
Posted by: nrr1974
[This review was collected as part of a promotion.] We have had an LG for 6 years and 3 months ago it failed. We have since had 7 Techs here and the unit still does not work. I will never own an LG again!!
Response from lg.comBy LG Social, December 3, 2024
We know how much a working refrigerator keeps everything running smoothly at home, and we appreciate your patience as this gets sorted out. If you have any questions or need an update, don’t hesitate to send us a private message @LGUSSupport—we’re here to help. ~Ivy
Written by a customer while visiting lg.com
Posted by: JEK1
from Margaret Al
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love our LG refrigerator but we are still having a problem with the ice tasting like garlic and the water tasting like plastic. We have tried everything we know to do.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Beautiful Appliance
on November 29, 2017
Posted by: Homemaker66
from New York
[This review was collected as part of a promotion.] This LG french door refrigerator is a very large capacity with all the conveniences that is needed and wanted. Fingerprint resistant. Door in door feature.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com