Customer reviews from Char-Broil, LLC
Char-Broil - Patio Bistro Gas Grill - Black
Average customer rating
4.1
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
48
4 Stars
13
3 Stars
9
2 Stars
11
1 Star
4
78%of customers recommend this product.
(
60 out of
77)
Customer Reviews for Char-Broil - Patio Bistro Gas Grill - Black
Posted by: Simfarm53
from Levelland TX
Gender:Female
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
Assembly was a little challenging, but I'm a 70 year old lady and figured it out. Love my little deck grill! Perfect for an old retired couple. Heats and cooks super fast compared to my old 4 burner grill.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 20, 2023
Thank you for your wonderful review.
Written by a customer while visiting Char-Broil, LLC
Posted by: ExBistroFan
from Illinois
Gender:Female
Length of ownership:1 week
Verified Purchase:Yes
This is my 2nd Patio Bistro Grill and I loved my original purchased in 2005. Sadly it needed replacement. I wish I had been able to view this new grill prior to purchasing it. It has not lived up to my expectations. The auto lighter does not work, the interior of the grill which was never shown in the online product info, does not have a traditional grate but instead has a solid, perforated insert that is a LOT MORE WORK to clean up. So I guess I would say don't take it for granted that you will get the same Patio Bistro you came to love. I will sell this grill at a yard sale. I really don't like it.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 18, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Posted by: sburg898
Gender:Female
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
Love the actual grill, but the igniter already isn't working. Now it is a bit of a nuisance to use.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, July 31, 2014
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Whenever an issue is encountered please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Posted by: Bob B2
from Ardmore, PA
Gender:Male
Length of ownership:1 week
Verified Purchase:Yes
I got this about a month ago. It's the third one I've owned. Works great except for the dial that controls flame size and heat. The unit consistenly keeps the temperature at the maximum unless I turn the dial to "1". Seems the other 4 settings have no effect. Just be careful when you are cooking otherwise your food will get burned.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 18, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
I wanted to like this grill but.....
on August 23, 2023
Posted by: neurichmond
from Edmonds, WA
Gender:Male
Length of ownership:6 months
This grill is the perfect size for our small condo patio. However, I can't control the temperature so that food doesn't burn. Even on the lowest setting (1) with the lid closed the temperature climbs above 450.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 18, 2023
Infrared grills are designed to cook hotter, create more even cooking, and lock in the natural juices of your food. However, whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Char Broil Commercial Infrared gas grill
on May 26, 2024
Posted by: AJ Frank
from Dana Point, CA
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
This grill has so much smoke when grilling. I purchased 2 filet mingon's , short ribs , bacon wrapped asparagus and sliced squash. The grilled cooked the food but I thought I was going to loose my eyesight with all the smoke. Once I took the food off the grill it looked good but tasted nothing but smoke. I was so disappointed not only with the price of the grill but the price of the food that just went to waste because it was uneatable. Do not purchase this grill you will be very disappointed . TOO MUCH SMOKE . Now I have to go and purchase another grill.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Stacy, SME, May 28, 2024
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Plastic material... It melt!!
on August 26, 2015
Posted by: MarcyItalia3
I bought this product one year ago and is the seconds time that I must to change the battery older because has melted. It is too close to the boiler!! Is plastic!!
Also, all the fat that should pour in the bowl leak between the boiler and plate ! There is a net leakage and should be sealing.
The gas grill could be ok but it needs improvements!
Also, all the fat that should pour in the bowl leak between the boiler and plate ! There is a net leakage and should be sealing.
The gas grill could be ok but it needs improvements!
Response from Char-Broil, LLCBy Dustin, SME, August 26, 2015
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Posted by: carolf
from Oregon, United States
Gender:Female
Length of ownership:3 months
Verified Purchase:Yes
love it we have owned 4 of them over the past 20 years we travel with one in our rv and the new infar heat is great
I would recommend this to a friend!
Response from Char-Broil, LLCBy Stacy, SME, May 24, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC