Customer reviews from Char-Broil, LLC
Char-Broil - Patio Bistro Gas Grill - Black
Average customer rating
4.1
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
48
4 Stars
13
3 Stars
9
2 Stars
11
1 Star
4
78%of customers recommend this product.
(
60 out of
77)
Customer Reviews for Char-Broil - Patio Bistro Gas Grill - Black
Customer Rating
2
Once is enough
on April 21, 2024
Posted by: Oldergriller
from Pittsburgh
Gender:Male
Length of ownership:6 months
Great concept infrared cooking but should have had cast iron grids over the holes as newer units come with. Just couldn’t keep the holes unplugged so hard to keep clean. Small footprint for those who need. Have used now several years. Always cleaned/covered inclement weather. Inside tent over burned finally deteriorated. Ignition system no longer works but, was unsafe from start as gas would not always ignite by sparks and without being able to easily see flame, cooking grate blew off several times. Heat dial was never able to adjust temperature so mostly had to cook on low with lid open. Added up replacement parts cost which exceeds half the cost of new unit on sale so just giving it up at his point. Loved size and concept but new units do not appear any different than mine so I’m gun shy to try a new one for fear I won’t have any better performance.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, April 22, 2024
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Posted by: Burger1
from North Carolina
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
The product is average quality. The electronic igniter switch failed after two uses. I jump the wire to get it to work. The cooking surface is good and evenly applies heat
I would recommend this to a friend!
Response from Char-Broil, LLCBy Stacy, SME, June 13, 2024
Thank you for your feedback. Please contact us at 1-866-239-6777 for assistance with your electronic ignition module.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Meat Constantly Stick to grills
on August 21, 2024
Posted by: Clymer207
from Boston
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
Every time we use this grill to grill any type of meats. The meats always end up sticking to the grill making it hard to remove them. We set the temp on 5 to get the most heat and this consistently happens. The grill does not get hot enough even at highest temp. Really disappointing
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Stacy, SME, August 22, 2024
We are sorry to learn of this issue. Please contact us at 1-866-239-6777 for assistance.
Written by a customer while visiting Char-Broil, LLC
Posted by: Duckhunter TN
from Tennessee
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
I bought my second gas Patio Bistro last month after retiring my first one that I have had for 15+ years! For the money, there's not a better grille. The Tru infrared will produce juicier meats every time. And flare-ups are a thing of the past.
I would recommend this to a friend!
Written by a customer while visiting Char-Broil, LLC
Posted by: Mydogmandy
from Tennessee
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
Grill surface gets really hot no matter what the thermostat is set at, hottest surface is in the center, so food gets charred easily while still not fully cooked. Does not cook the same as my previous tru infrared from Char Broil. Pretty disappointing.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Eric W., Pit Boss Customer Care, May 6, 2025
Thank you for sharing your feedback. It sounds like the grill is not performing as expected, especially with uneven heat distribution. We understand how frustrating that can be.
Please contact our Char-Broil Customer Support Team at 1-866-239-6777
Please contact our Char-Broil Customer Support Team at 1-866-239-6777
Please contact our Char-Broil Customer Support Team at 1-866-239-6777
Please contact our Char-Broil Customer Support Team at 1-866-239-6777
Written by a customer while visiting Char-Broil, LLC