Customer reviews from frigidaire.ca
Frigidaire - Gallery 27.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Average customer rating
1.4
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
5
0%of customers recommend this product.
(
0 out of
6)
Customer Reviews for Frigidaire - Gallery 27.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
1
Great features - Poor design
on February 17, 2021
Posted by: johnOTMH
Purchased this refrigerator in January. When it was delivered we read the Owners Manual carefully and found that this model will not automatically restart after a power failure. It seems someone must be physically present to clear the power failure alert on the control panel before the fridge will restart. Useless to anyone who may travel away from home. No one wants to come home to a fridge full of rotting and/or defrosted food.
Response from frigidaire.caBy Kiara, Online Outreach Specialist, February 24, 2021
Hello johnOTMH! Thank you for sharing your feedback. We regret to hear about your experience with power failure alert on your unit. You are correct, the unit does not return back to normal operation after a power failure until the alert has been acknowledge. This is a safety feature within the unit to ensure that the power failure is acknowledged and to assess the perishable food inside of the unit. If you need any further assistance, please reach out to us at 800-265-8352 Mon-Fri 8:30am – 8:00pm EST. Best, Kiara
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Disappointed
on January 6, 2020
Posted by: Aaron
from Nanaimo, BC
We bought this fridge over 7 years ago, and have had trouble with it for the last 5 years. The front of the crisper drawers broke after one year, the ice maker never worked (we didn't know this until hooking it up to our waterline after one year of purchase), the interior light hasn't worked consistently, it beeps randomly (we learned the magnetic sensor wasn't working), then it finally quit working altogether. We've paid to have it fixed twice in the past, and now the repair person has finally advised us to buy a new fridge. If we wrote this review after only one year, it would be more favourable; however, it is a shame for an appliance this large to hit the landfill this soon.
No, I would not recommend this to a friend.
Response from frigidaire.caBy R'Shaye, Online Outreach Specialist, January 9, 2020
Hello, Aaron.
I deeply apologize for your experience with your refrigerator. I understand your concerns regarding your appliance not meeting your expectations. Please know as a valued customer of Frigidaire we take pride in our customer reviews as it helps us to enhance Frigidaire’s overall operations and quality. Should you need additional assistance, please call our Customer Care Team at 1-800-265-8352 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
I deeply apologize for your experience with your refrigerator. I understand your concerns regarding your appliance not meeting your expectations. Please know as a valued customer of Frigidaire we take pride in our customer reviews as it helps us to enhance Frigidaire’s overall operations and quality. Should you need additional assistance, please call our Customer Care Team at 1-800-265-8352 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.ca
Customer Rating
1
not a happy camper
on March 16, 2021
Posted by: lilsmeest
This was delivered 5 days ago. It sounds like water is running constantly but i have not hooked up the water line yet. The compressor is very loud. The cracking noises are loud enough to wake me in the night. Inside the fridge it has 3 left side shelves and only 1 on the right. They are not interchangeable. I am left with 2 very short, basically unusable, shelves. After reading many reviews here (while on hold for customer service) I learned that this fridge will not turn back on automatically after a power outage. This is a problem where I live. This Island has many power outages. I called customer service and was on hold for 24 minutes until they hung up on me. I tried "contact us" on the website and filled out the form.. After hitting enter the form went blank and no confirmation that it had been sent or received. I ordered this fridge in August 2019. I have been waiting 8 months for it to arrive. I am very disheartened with this brand and hope they will replace it with a unit that wont keep me awake all night!
No, I would not recommend this to a friend.
Response from frigidaire.caBy Hailea, Online Outreach Specialist, March 19, 2021
Thank you so much for sharing your story with us, Lilsmeest. We’re sorry to hear you’ve had difficulties with the noise level of your refrigerator and with some of the shelves. I’m so glad to see you’ve worked with our Customer Support team recently for help with both the noises you’re hearing and with the missing shelf. Please make sure to reconnect with us if you ever have any other questions we can assist with! – Hailea
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Holding my breath
on January 25, 2019
Posted by: Beth B
from Milton ON
I must start by saying when I read reviews and you have only owned the fridge a few weeks, well people of course you love it, its a honeymoon phase.
We purchased in October. For the most part I love the fridge. It is spacious, has lots of options and looks great. Sure it makes some sound, but any appliance has to make a sound when working ! Its not noisy enough to disturb us.
BUT that being said its now 4 months into owning and already having problems with ice maker.
Checked manual, googled information. Called company only to be on hold for ever. I am not sure about the rest of you but my 45 minutes of waiting is time I do not have. Unless I could be sipping an icy cold beverage while waiting, but wait I can't!
I am going to set aside some time to dedicate to contact company and hopefully try to get my 4 month old fridge's ice maker working.
So that being said I am holding my breath on my final opinion on this fridge.
We purchased in October. For the most part I love the fridge. It is spacious, has lots of options and looks great. Sure it makes some sound, but any appliance has to make a sound when working ! Its not noisy enough to disturb us.
BUT that being said its now 4 months into owning and already having problems with ice maker.
Checked manual, googled information. Called company only to be on hold for ever. I am not sure about the rest of you but my 45 minutes of waiting is time I do not have. Unless I could be sipping an icy cold beverage while waiting, but wait I can't!
I am going to set aside some time to dedicate to contact company and hopefully try to get my 4 month old fridge's ice maker working.
So that being said I am holding my breath on my final opinion on this fridge.
No, I would not recommend this to a friend.
Response from frigidaire.caBy R'Shaye , Online Outreach Specialist , January 28, 2019
Hi, Beth B. Thank you for your response. We regret the time you spent on hold, that is not the experience we want our customers to encounter. We understand your concerns regarding your refrigerator. We will be happy to assist. Here are some tips for your ice maker. Remove the filter and reinstall it. Power cycle the ice maker (off and on). Ensure your temperatures are at 0 degrees and 37 degrees. In the event, these things don’t resolve your concern please contact our Customer Service team at 800.265.8352 Monday through Friday from 8am-8pm EST.
Kindly,
R’Shaye
Kindly,
R’Shaye
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Terrible Design re Power Failures!
on August 5, 2019
Posted by: Cottagelife1122
So apparently Frigidaire thought it makes sense to have a fridge that won’t turn automatically back on when the power comes back after a power outage. Someone has to manually press the Alert Reset inside the door to have it turn back on. Don’t buy this fridge if you live in cottage country or anywhere that might experience power failures!
No, I would not recommend this to a friend.
Response from frigidaire.caBy Online Outreach Specialist, August 8, 2019
Hey, Cottagelife1122! Thank you for taking the time to write to us. We're sorry to hear that your experience has not been positive.
While we expect that our products will meet and even exceed our consumer expectations, the events that you encountered is not typical of the products that we produce day in and day out. Rest assured, we make every effort to manufacture quality products, and your concerns have not gone unnoticed.
Your refrigerator will power back on after a power failure. You may hear the alarm beeping until you reset it.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
While we expect that our products will meet and even exceed our consumer expectations, the events that you encountered is not typical of the products that we produce day in and day out. Rest assured, we make every effort to manufacture quality products, and your concerns have not gone unnoticed.
Your refrigerator will power back on after a power failure. You may hear the alarm beeping until you reset it.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.ca
Customer Rating
2
Not a great choice but better than nothing.
on February 7, 2023
Posted by: Sad Consumer
The loud noises are annoying but I am used to them now and it does really phase me, there are a lot of pop, and creaks, and bangs.
The fridge does what it needs to do, it stays cold, it freezes well (even with a packed freezer), I do not use the ice maker (wish it was not there to have more space in that section), so functionally it is ok. The only functional issue was that the heated bar on the door that folds in and out when you open and close the fridge had to be replaced after a year as it was broken.
The main issue that I have had with it is the larger(deeper) door bins are all cracking/cracked, we do not over stuff our bins and we do not slam our doors(as best we can, sometimes it slips from my hand), but all of them have cracks and one has a large piece that broke off.
The deli drawer in always making noise when it opens and closes, a grinding noise.
It is very difficult to clean the drawers because you have to take the whole thing out and disassemble them, which in itself is a nightmare. The wheels on the drawers are also very bad they are all crumbling where they are screwed in.
I think overall the quality of the fridge is quite low, and the engineering is quite poor. There are many things that could have been done better, but for what I consider the budget fridge it is just ok. I don't think I will purchase another fridge from Frigidaire in the future, because it just does not seem to hold up well over time.
I tried to call today and they are so busy that they said call back another time on the recording, that is not a good sign.
No, I would not recommend this to a friend.
Response from frigidaire.caBy John, Online Outreach Specialist, February 10, 2023
We appreciate your honest feedback as our valued customer. We are disheartened to hear this has been your experience with your refrigerator in such a short time. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. We would like to gain a little more insight, so please be on the lookout for an email from us. Best regards, John.
Written by a customer while visiting frigidaire.ca
Customer Rating
1
DIED before the 6th year
on October 24, 2025
Posted by: Disappointed mom of four
We bought this refrigerator thinking that is was a higher end that we would get many many years out of it. Turns out just under the six year mark the compressor died. To replace this part is almost the cost of a new fridge and hard to find someone willing to do the job. We did our research before buying a a new appliances and thought we picked a good company. We were wrong... We also bought the stove, microwave fan combo and the dishwasher so they would all match. What a disappointment. Appliances are not built to last. We have a 1950's fridge in our garage that has outlasted all of these appliances.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, October 27, 2025
Hi there, valued consumer! Thank you for taking the time to share your experience. I completely understand how disappointing it must be to have your refrigerator’s compressor fail after just under six years, especially after carefully researching and investing in a full suite of matching Frigidaire appliances. You had every reason to expect long-lasting performance, and I’m truly sorry that this has not been your experience.
We know how frustrating it can be to face costly repairs and difficulty finding service support. Compressors are designed for reliability and longevity, so a failure at this stage is certainly not typical. Our team would like to review your case in more detail to see how we can help, whether that’s assisting with repair options or exploring potential warranty or goodwill solutions.
Please reach out to our Customer Support team via Live Chat on our website or by calling 1-800-265-8352 (Monday–Friday, 8:30 a.m.–8:00 p.m. ET). If you have your model and serial number handy, we’ll be able to look into your situation more efficiently.
We also appreciate your feedback about product durability. It’s incredibly valuable as we continue working to improve our appliance designs and long-term reliability. I’m truly sorry for the disappointment this has caused and want to ensure we do what we can to make things right.
Thank you again for sharing your experience, Maico. We value your loyalty to Frigidaire and your trust in our brand, and we hope to restore your confidence in our products. - Maico
We know how frustrating it can be to face costly repairs and difficulty finding service support. Compressors are designed for reliability and longevity, so a failure at this stage is certainly not typical. Our team would like to review your case in more detail to see how we can help, whether that’s assisting with repair options or exploring potential warranty or goodwill solutions.
Please reach out to our Customer Support team via Live Chat on our website or by calling 1-800-265-8352 (Monday–Friday, 8:30 a.m.–8:00 p.m. ET). If you have your model and serial number handy, we’ll be able to look into your situation more efficiently.
We also appreciate your feedback about product durability. It’s incredibly valuable as we continue working to improve our appliance designs and long-term reliability. I’m truly sorry for the disappointment this has caused and want to ensure we do what we can to make things right.
Thank you again for sharing your experience, Maico. We value your loyalty to Frigidaire and your trust in our brand, and we hope to restore your confidence in our products. - Maico
Written by a customer while visiting frigidaire.ca