Customer reviews from frigidaire.com
Frigidaire - Gallery 27.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Average customer rating
4.4
(363 Reviews)
Rating breakdown 363 reviews
5 Stars
226
4 Stars
93
3 Stars
18
2 Stars
13
1 Star
13
85%of customers recommend this product.
(
52 out of
61)
Customer Reviews for Frigidaire - Gallery 27.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
4
Roomy, high quality & sleek
on August 30, 2021
Posted by: Lisa1183
[This review was collected as part of a promotion.] The only thing keeping me from giving this fridge a 5 star rating is that it requires you to open the fridge after a power outage in order to turn it back on. What if we were away? Fortunately we have been home during recent storms, and it has not been a problem. This is a design flaw, in my opinion.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Clean lines
on May 21, 2021
Posted by: Reen66
[This review was collected as part of a promotion.] This refrigerator was delivered in March 2021.
The freezer door is frozen shut due to the icemaker. The gasket is not secure. All of my frozen food has ice crystals. There are large chunks of ice and icicles stuck to the back and floor of my freezer. I am extremely displeased with the quality of this appliance!!
The freezer door is frozen shut due to the icemaker. The gasket is not secure. All of my frozen food has ice crystals. There are large chunks of ice and icicles stuck to the back and floor of my freezer. I am extremely displeased with the quality of this appliance!!
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 25, 2021
Reen66, we apologize for any issues you have experienced with freezer and thank you for bringing it to our attention.
Please know your encounter is surely not the norm, and we see that a professional technician is in the process of resolving this for you.
In the event they are unable to do so, do not hesitate to reach out to reconnect with us by phone or us via live chat on www.frigidaire.com Monday-Friday 8:30 am-8 pm EST and we will be happy to help in any way we can.
Best Regards,
Ciara
Please know your encounter is surely not the norm, and we see that a professional technician is in the process of resolving this for you.
In the event they are unable to do so, do not hesitate to reach out to reconnect with us by phone or us via live chat on www.frigidaire.com Monday-Friday 8:30 am-8 pm EST and we will be happy to help in any way we can.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Lasts only 7 years
on September 23, 2019
Posted by: Arbie
[This review was collected as part of a promotion.] The Frigidaire quality that I admire since I was a child for its dependability and reliability is gone. I bought this one in June 2012 with 5-year extended warranty by September 2012, the fridge malfunction and they have to send a technician to replace the condenser. I can't imagine after about 3 months it's broken. Now just 2 years after the 5-year warranty period, the cooler compartment is malfunctioning. It says EF and the temperature is at high temp. I unplug the unit and reset it, still same problem prevails. Where is the quality that Frigidaire stands for. Unluckily I purchased another Frigidaire product this year in February, an electric range, I Hope it will last more than 7 years. If it breaks down earlier than that, I will never buy any Frigidaire product again.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, September 24, 2019
Hi, Arbie!
Thank you for sharing your experience! We are sorry to hear that your refrigerator is experiencing an issue in the cooling system! An EF code will typically indicate an error with the evaporator fan, which is necessary to distribute air around the cabinet. We would be happy to assist you with service options! Please give us a call at 1-800-265-8352 Monday through Friday, 8:30am to 8pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience! We are sorry to hear that your refrigerator is experiencing an issue in the cooling system! An EF code will typically indicate an error with the evaporator fan, which is necessary to distribute air around the cabinet. We would be happy to assist you with service options! Please give us a call at 1-800-265-8352 Monday through Friday, 8:30am to 8pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
2
Freezing and bangs
on September 25, 2019
Posted by: Suttergirl
[This review was collected as part of a promotion.] Somewhat disappointed with the gallery line. The refrigerator makes loud banging noises every so often day and night. Most products freeze if they are 5 inches from back wall of fridge cabinet. I try to avoid pushing anything towards the back.
Response from frigidaire.comBy Briana, Online Outreach Specialist, September 27, 2019
Hello, Suttergirl! Thank you for your feedback! We sincerely apologize for your experience with your appliance. With your new refrigerator, modern, high-efficiency compressors operate much faster than older models. The compressor may have a high-pitched hum or pulsating sound. These are all normal sounds and soon will become familiar to you. The sounds indicate your appliance is operating as designed. Hard surfaces, such as vinyl or wood floors, walls, and kitchen cabinets may make sounds more noticeable. To prevent food items from freezing on the top shelf, please make sure that none of your items are blocking the vents within the wall of the refrigerator. Also, the back of your refrigerator is the coldest, so to prevent your food items from freezing, place them closer to the front of the shelf. Hopefully, this helps. Should you need further assistance, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Will not honor warranty
on February 16, 2020
Posted by: willbill
I purchased this refrigerator on January 23, 2019. It was delivered on February 4, 2019. In August of 2019 there was a problem with cooling which was eventually resolved in September of 2019 after some delay. In January of 2020 the ice maker ceased to function. I reported the problem to Frigidaire on January 20 or 21, 2020 and have emails exchanged on January 21, 2020 to verify this. Frigidaire refuses to honor the one year warranty so I am going to be stuck with paying the repair out my own pocket.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, February 18, 2020
Hello, Willbill.
I apologize you had this experience with your refrigerator. I am happy to see we have been able to assist you in resolving this matter. Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
I apologize you had this experience with your refrigerator. I am happy to see we have been able to assist you in resolving this matter. Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don’t purchase
on May 16, 2020
Posted by: EWRsad
We have had this fridge (although I should say freezer, because it freezes everything in the refrigerator compartment, even with the temp set to 40F.
Very disappointed, wish we could return it.
Very disappointed, wish we could return it.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, May 27, 2020
Hello, EWRsad.
Thank you for your review and rating!
I’m sorry your fridge hasn’t performed as expected.
I’d like to help. Please be on the lookout for an email from me.
In the meantime, check your refrigerator’s doors. If your fridge is not leveled this may cause your doors to be misaligned and not close/seal properly, which could lead your unit to have cooling, frost, or moisture problems.
I recommend revisiting your model’s installation instructions for further details on how to properly adjust your fridge’s doors http://manuals.frigidaire.com/prodinfo_pdf/Anderson/A05972304.pdf.
We appreciate your business with us, and we’re looking forward in the hopes of assisting you.
Regards-
Derrick
Thank you for your review and rating!
I’m sorry your fridge hasn’t performed as expected.
I’d like to help. Please be on the lookout for an email from me.
In the meantime, check your refrigerator’s doors. If your fridge is not leveled this may cause your doors to be misaligned and not close/seal properly, which could lead your unit to have cooling, frost, or moisture problems.
I recommend revisiting your model’s installation instructions for further details on how to properly adjust your fridge’s doors http://manuals.frigidaire.com/prodinfo_pdf/Anderson/A05972304.pdf.
We appreciate your business with us, and we’re looking forward in the hopes of assisting you.
Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
Odd Feature in Power Outage Situation
on October 13, 2020
Posted by: EG50
[This review was collected as part of a promotion.] I've had this refrigerator for just over a month and everything is as expected except this odd and frustrating feature....if I lose power for any small amount of time, the refrigerator turns off and a beeping starts until I hit the reset button. The refrigerator does not automatically come back on when the power comes on. So what will happen to all of my food if I'm away for a few days or more and this happens? Seems like a horrible feature and I'm hoping to discover a setting that can turn this off some time soon.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, October 27, 2020
Hello EG50! I am sorry to hear about this issue with this feature on your refrigerator. I can certainly understand your frustration and we would love to receive more details on the issue so that we can reach a resolution. At your convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great fridge
on September 20, 2019
Posted by: Breezie
[This review was collected as part of a promotion.] I love the look, the capacity, the features. But with the deli drawer, it's difficult to get enough height storage for a wine bottle. And it makes some clunky noises.
Written by a customer while visiting frigidaire.com