Customer reviews from lg.com
LG - 4.5 Cu. Ft. 10-Cycle Front-Loading Washer - White
Average customer rating
4.2
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
34
4 Stars
11
3 Stars
2
2 Stars
2
1 Star
6
89%of customers recommend this product.
(
47 out of
53)
Customer Reviews for LG - 4.5 Cu. Ft. 10-Cycle Front-Loading Washer - White
Posted by: Charlotte9813
Verified Purchase:Yes
The motor failed and it cost over half the price of a new washer to fix just in labor.
Quality
1
Features
1
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 18, 2023
Hello Charlotte, this isn't great to hear, as no one likes when their appliances go out. Please allow us to look into this further with you and see what we can do. Send us a private message on our social media accounts, @LGUSSupport, with your model, serial, and phone number. We look forward to hearing from you. ~TammyJo
Written by a customer while visiting lg.com
Customer Rating
1
Flawed.
on November 18, 2023
Posted by: Johnny112
from New York New York
[This review was collected as part of a promotion.] Terrible 5 years in and the bearing is gone + smoking. This specific model I guess you need to replace the outer tub you can;t just replace the bearings and it's a weak point for these washers. Similar cost to buying a new washer.. Likely why it was discontinued. If you are reading reviews to buy a used product steer clear of this one.
Pros: ease of use
Quality
1
Features
2
Value
2
Response from lg.comBy LG, October 29, 2025
Hello, Johnny. Thank you for sharing your experience with your LG Washer. Your insight into the bearing failure and the need to replace the outer tub after five years highlights the importance of long-term durability and repairability. For reference, you can explore LG washer support and product care resources here: https://www.lg.com/us/support/products/washers. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this bearing and tub replacement issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Posted by: Edenhillsfarm
from Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this washing machine 5 years ago next month. We have 7 people in our family and the washing machine is going almost every day of the week. We just recently had to have the drain pump replaced- but I’d say our usage has probably been closer to about 10 years for a “normal” size family. Other brands have not done as well! Still pleased with this washing machine.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
We are happy
on December 30, 2020
Posted by: Ninekidzmama
from Marble falls, TX
We have used our washing machine now for 2 1/2 years and have been happy with our choice. This is my first front loader so I was a bit curious how it would go. I am glad I purchased the extended warranty to rest better.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Works great
on December 11, 2020
Posted by: Lisa82lisa82
from Santa Rosa, TX
[This review was collected as part of a promotion.] Mom is extremely happy with her washer... she loves it looking forward to purchasing the dryer. :)
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Smelly Piece of junk!
on July 19, 2018
Posted by: JustRJ
from Texas
This machine is about a year old. I bought it because my top loader was causing my clothes to smell badly. This machine is far worse! It causes my clothes to smell like gear oil! Not only does it make my clothes smell badly, it is often out of balance and bangs around all over the laundry room. It is impossible to re balance! Finally, on many occasions, it does not spin completely, leaving my clothes soaking wet! I'm about ready to toss it off my balcony! Never again! When I am able, I'll toss it and get another top loader!
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
2
Response from lg.comBy Amber, Customer Service, July 20, 2018
"
Hello, as per the manual, some environmental and usage conditions can cause a residue to build up in the tub over time and can lead to a mildewy or musty smell. The Tub Clean cycle is specially designed to remove this buildup using bleach or other cleaners designed specifically for cleaning washing machines. Run the Tub Clean cycle once a month, or more often under heavy use conditions or if odor is present. As for the out of balance and banging, that can be a sign the clothing is out of per-portion or the unit needs to have its leveling checked. ^AC
https://www.lg.com/us/support/product-help/CT00000305-20150635948425-maintenance
https://www.lg.com/us/support/product-help/CT00000305-20150712768143-does-not-drain-spin-clothes-too-wet"
Hello, as per the manual, some environmental and usage conditions can cause a residue to build up in the tub over time and can lead to a mildewy or musty smell. The Tub Clean cycle is specially designed to remove this buildup using bleach or other cleaners designed specifically for cleaning washing machines. Run the Tub Clean cycle once a month, or more often under heavy use conditions or if odor is present. As for the out of balance and banging, that can be a sign the clothing is out of per-portion or the unit needs to have its leveling checked. ^AC
https://www.lg.com/us/support/product-help/CT00000305-20150635948425-maintenance
https://www.lg.com/us/support/product-help/CT00000305-20150712768143-does-not-drain-spin-clothes-too-wet"
Written by a customer while visiting lg.com
Customer Rating
2
not worth the price
on May 5, 2018
Posted by: moldymildew
from Athens, GA
Very difficult to use, impossible to program to spin only, without washing load for second time. A separate "extra spin" button is needed because of weak motor. I had a front loader from different manufacturer before-clothes came out of washer almost dry. Operation is made even more difficult by markings on machine which have worn off completely after 4 years. All in all, should have gotten a less costly, less hyped machine with a spin cycle.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
1
Value
1
Response from lg.comBy Amber, Customer Service, May 7, 2018
Hello, as per the manual on page 25, The Spin Speed button also activates the Drain & Spin cycle to drain the tub and spin clothes; for example, if you want to remove clothes before the cycle has ended. Simply press Power > Spin Speed > Start. ^AC
Written by a customer while visiting lg.com
Customer Rating
2
Not really pleased
on April 24, 2018
Posted by: CB7684
from Denver
We purchased this model about 6 months ago. It does clean well however no matter what size of load we put in the unit it gets unbalanced during spin. I have tried filling the washer more, and less. Doing load of all sheets or all towels so everything is of the same weight and still in has troubles spinning, always the load is off balanced. I wish I had chosen a different washer.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy Amber, Customer Service, April 25, 2018
Hello CB7684, sorry to hear you are having an issue, please see the included link for some troubleshooting. ^AC
http://www.lg.com/us/support/product-help/CT10000010-1394563702295-ue
http://www.lg.com/us/support/product-help/CT10000010-1394563702295-ue
Written by a customer while visiting lg.com