Customer reviews from otterbox.com
OtterBox - Symmetry Series Metallic Case for Samsung Galaxy S8 - Platinum gold
Average customer rating
3.6
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
14
4 Stars
8
3 Stars
6
2 Stars
3
1 Star
5
70%of customers recommend this product.
(
23 out of
33)
Customer Reviews for OtterBox - Symmetry Series Metallic Case for Samsung Galaxy S8 - Platinum gold
Posted by: Alex Deanne
Verified Purchase:Yes
This case is insanely gorgeous and provides great protection for the phone. The case makes it a lot easier to press the side buttons compared to the clear case that I had previously tried out. I did purchase a glass screen protector to go along with it because this case leaves the screen exposed. I got the Rose Gold and it is so beautiful that I spent a good amount of time just staring at it and admiring it. My sister saw my case and immediately ordered the Gold case because she loved it so much too.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kbuck
Verified Purchase:Yes
I love that it offers the protection that OtterBox is known for and it's stylish without the bulk.
Written by a customer while visiting otterbox.com
Posted by: Mim1956
Verified Purchase:Yes
Bought as a Xmas gift, delivery was good and arrived just in time.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Campenglish
Verified Purchase:Yes
Love everything about it except the buttons seem a little off and buckle over if you dont hit it dead center.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Geno
Verified Purchase:Yes
It really snazzes up my phone. Makes it look really sharp.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
like the new case, thought it would be thicker
on October 7, 2020
Posted by: Big B
Verified Purchase:Yes
just got this case, like it alot, love the slimness
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Snackcake10
Verified Purchase:Yes
The phone looks like it doesn't seat at the corners correctly. And the protective "glass" for the screen that I bought with this is useless. Otterbox never responded to my email about that. (I much preferred my other case but it was worn out and needed replacing but they only make that one in black..boring).
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 22, 2020
Hi there,
We're so sorry about any frustration. This case was designed to accommodate your Galaxy's curved screen technology. We assure you this case still went through extensive testing to ensure it will provide some of the best protection available to safeguard your investment and we trust it will prove itself time and time again.
As for your Alpha Glass, please feel free to reach out to us below. You can expect a response within 48-72 hours.
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry about any frustration. This case was designed to accommodate your Galaxy's curved screen technology. We assure you this case still went through extensive testing to ensure it will provide some of the best protection available to safeguard your investment and we trust it will prove itself time and time again.
As for your Alpha Glass, please feel free to reach out to us below. You can expect a response within 48-72 hours.
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: None
Verified Purchase:Yes
Within first day it was very scratched. Doesn't appear to be very durable.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox/LifeProof, Customer Service Team, January 20, 2021
Hi there,
We're sorry to hear your new Symmetry Series case suffered such scarring right out of the gate, but it won't be a problem for our handy Otters to help smooth things out!
Although there is an anti-scratch coating applied to the case, the types of materials it comes into contact with as well as the amount of pressure involved can still be a factor in something like this. But feel free to set things in motion for a brand-new warranty replacement by following the link below and we'll be glad to help get one in the works!
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
We're sorry to hear your new Symmetry Series case suffered such scarring right out of the gate, but it won't be a problem for our handy Otters to help smooth things out!
Although there is an anti-scratch coating applied to the case, the types of materials it comes into contact with as well as the amount of pressure involved can still be a factor in something like this. But feel free to set things in motion for a brand-new warranty replacement by following the link below and we'll be glad to help get one in the works!
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com