Customer reviews from kwikset.com
Kwikset - SmartCode 888 Deadbolt Smart Lock - Nickel
Average customer rating
3.5
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
9
4 Stars
1
3 Stars
3
2 Stars
3
1 Star
3
50%of customers recommend this product.
(
9 out of
18)
Customer Reviews for Kwikset - SmartCode 888 Deadbolt Smart Lock - Nickel
Customer Rating
5
Perfect for our rental property
on July 3, 2019
Posted by: CatMc99
from San Antonio, TX
Gender:Female
[This review was collected as part of a promotion.] My husband and I have a rental property and this is the perfect solution to help ease the stress of losing a key or having to change locks. This is added security and gives peace of mind. Not only is this a security benefit, but it's also sleek and is a great design for our home.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
Great build quality BUT.....
on September 21, 2020
Posted by: Tisolva
from Las Vegas, NV
Gender:Male
[This review was collected as part of a promotion.] I have this lock paired with smartthings in my smart home setup. The pairing process was fairly straight forward yet the issue I am now encountering is the battery depletion. I find myself having to replace the batteries every three days.....literally. I've explored various resources including SmartThings forums where several users report the same issue; a potential defective z-wave board. I have tried resetting the lock and adding it multiple times to my SmartThings hub with the same results. Just a first-hand experience, it could be a one-off issue.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, September 23, 2020
Hello Tisolva,
Thank you for your feedback. The door alignment may cause the batteries to drain quicker than the expected 6 to 12 months. We recommend measuring the door frame jamb hole to ensure that it's at least 1 inch deep, check your door alignment, and perform the manual door handing step. If the batteries continue to drain, please contact our Support Team at 1-800-327-5625. We’re more than happy to help you with the right solution.
Thank you,
Kwikset
Thank you for your feedback. The door alignment may cause the batteries to drain quicker than the expected 6 to 12 months. We recommend measuring the door frame jamb hole to ensure that it's at least 1 inch deep, check your door alignment, and perform the manual door handing step. If the batteries continue to drain, please contact our Support Team at 1-800-327-5625. We’re more than happy to help you with the right solution.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Not much longevity
on May 6, 2019
Posted by: Tyler308
from San angelo TX
Gender:Male
lock is about 2 years old the motor has already given out.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
5
Outstanding Service
on March 12, 2019
Posted by: Big Tea
from San Antonio
Gender:Male
[This review was collected as part of a promotion.] Bought a smartcode 888 lovk about 6 months ago. Started to drain the batteries within days. Contacted the warranty office and within a week I received a new lock. Thank you very much.
Written by a customer while visiting kwikset.com
Customer Rating
5
Increased Safety and Style!
on June 15, 2019
Posted by: Anonymous
from Austin, TX
Gender:Female
[This review was collected as part of a promotion.] We installed this Kwikset SmartCode 888 Electronic Deadbolt in the door leading from the garage to our house and I could not be happier! It has added a new level of security to our house and I could not be happier! The code is easy to input and the lock is very secure. The product is also easy to install and very stylish! I highly recommend this Kwikset deadbolt!
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Very sturdy deadbolt!
on June 15, 2019
Posted by: pvaz104
from North Cape May, NJ
Gender:Female
[This review was collected as part of a promotion.] I am pleasantly surprised at how easy it was to install this lock. It took no more than 15 minutes and it fit almost perfectly where my old lock was...just one quick adjustment was needed. The deadbolt is solidly made, it absolutely makes me feel more safe and secure. I am a huge fan of the electronic touch pad. I love that it is backlit and they are some many different number combinations you can choose from. I love that I can give a separate code to guests to enter our home if we are not home. I was happy to see that batteries are even included. I am relieved that it comes with keys as a backup to lock or unlock the door.
I am very impressed with all of the safety features this lock has. I like that I can lock the door with the touch of a button. The keypad stays lit for a bit after use, which is nice. I am looking forward to connect it to my home devices to check out all of the other features especially being able to lock and unlock the door while I am away, if needed.
The satin nickel finish is beautiful and the interior park of the lock is very sleek looking. Very satisfied with this deadbolt system.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
Good until....
on August 31, 2021
Posted by: MsHome
from Mississippi
Loved everything about this lock. It has been working perfectly since we purchased our home. Now for some reason two of the number buttons (1-2, 7-8) have completely stopped working. The door will lock but won’t unlock with our code as it contains one of those numbers. Not sure what is happening but batteries are good and it is still connected to my security system.
No, I would not recommend this to a friend.
Response from kwikset.comBy Virginia, Customer Care, September 1, 2021
Hello MsHome,
We’re sorry to hear you encountered some difficulties with your SmartCode lock. We have a team of lock experts that can help identify what may be happening with your lock. Please call our Kwikset Support Team at 1-800-327-LOCK (5625) for troubleshooting assistance. We hope to hear from you soon!
Thank you,
Kwikset
We’re sorry to hear you encountered some difficulties with your SmartCode lock. We have a team of lock experts that can help identify what may be happening with your lock. Please call our Kwikset Support Team at 1-800-327-LOCK (5625) for troubleshooting assistance. We hope to hear from you soon!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
3
No backlight
on February 13, 2020
Posted by: Dark 03
from Bismarck, ND
Gender:Male
The lock button is the only button that is lit. Depending on where you install it you may need a flashlight to enter code in the dark. That is about 60% of the time for me. Disappointing.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, February 14, 2020
Hello Dark 03,
Thank you for your feedback. On this model, only the lock button in the center of the keypad will light up when pressed, while lock is in locked position. The light from the lock button will allow keypad number buttons to be visible, to then enter your user code for unlocking. If you have additional questions, our team of experts are happy to assist you. Can you please call our Support Team at 1-800-327-5625?
Thank you,
Kwikset Support
Thank you for your feedback. On this model, only the lock button in the center of the keypad will light up when pressed, while lock is in locked position. The light from the lock button will allow keypad number buttons to be visible, to then enter your user code for unlocking. If you have additional questions, our team of experts are happy to assist you. Can you please call our Support Team at 1-800-327-5625?
Thank you,
Kwikset Support
Written by a customer while visiting kwikset.com