Customer reviews from swann.com
Swann - Indoor/Outdoor Network Surveillance Camera - White
Average customer rating
2.4
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
1
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
2
0%of customers recommend this product.
(
0 out of
4)
Customer Reviews for Swann - Indoor/Outdoor Network Surveillance Camera - White
Customer Rating
5
Bright and clear
on June 30, 2018
Posted by: Guest
This camera sees all and is very clear. Detail is fantastic. People’s faces are very clear as are number plates.
Written by a customer while visiting swann.com
Customer Rating
3
Fogs up
on May 5, 2019
Posted by: hoots123
from medicine hat alberta
Frequency of use:Daily
i have the 16 camera system it fogs up all the time and right now one of the lenses totally is cracked.. they are located up high not sure if the cold to heat caused it.
No, I would not recommend this to a friend.
Written by a customer while visiting swann.com
Customer Rating
2
Not Good!
on August 20, 2020
Posted by: Radha
from Cambridge, ON
Frequency of use:Daily
Bought this (with NVR16-8000) two years ago for our Church. Out of 6 cameras installed, only two are working. The other 4 do not work (cables are intact, verifed). Do not recommend this system/cameras.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , August 24, 2020
Hello Radha,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 4K Ultra HD Bullet Outdoor Security Camera. There are many variables as to why your cameras have since become faulty. The most common reason for the damage is using the camera outside of its operating range. This can/will lead to permanent damage. Please know that Swann offers a 1-year warranty provided a copy of your receipt or 18-months with valid registration. Outside of this time frame, we are unable to cover your camera at no extra cost.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 4K Ultra HD Bullet Outdoor Security Camera. There are many variables as to why your cameras have since become faulty. The most common reason for the damage is using the camera outside of its operating range. This can/will lead to permanent damage. Please know that Swann offers a 1-year warranty provided a copy of your receipt or 18-months with valid registration. Outside of this time frame, we are unable to cover your camera at no extra cost.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
no worth
on May 23, 2021
Posted by: navid
from Edmonton
Frequency of use:Daily
not worth it at all there arebetter than this brand in market
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 26, 2021
Hello Navid,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 4K Ultra HD Bullet Outdoor Security Camera. This camera requires a hardwired connection to a compatible Swann recorder. This model has since been discontinued and will not be making a return within the near future. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Swann offers a one-year warranty provided a copy of your receipt or 18 months with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 4K Ultra HD Bullet Outdoor Security Camera. This camera requires a hardwired connection to a compatible Swann recorder. This model has since been discontinued and will not be making a return within the near future. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Swann offers a one-year warranty provided a copy of your receipt or 18 months with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Would not recommend this product.
on May 4, 2022
Posted by: Mistaken
from Napanee Ontario
Frequency of use:Daily
bought this NVR16-8000 system 4 years ago. Three of the cameras have stopped working outside of the warranty period. One was an outside camera but the other two were mounted indoors away from any harsh weather conditions. Replacement cameras are not available for purchase anymore so, no I would not recommend this product as replacement parts are not available.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 18, 2022
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 4K Ultra HD Bullet Outdoor Security Camera. Although IP66 is weatherproof, the outside of the camera is still subject to frost, ice, and dew when out in the open air. We recommend you install under some sheltered location where possible but if this is not suitable for your location simply aiming the camera to look a little downward can stop moisture from settling on the camera lens. Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. Outside of this timeframe, we are unable to process a replacement free of charge. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 4K Ultra HD Bullet Outdoor Security Camera. Although IP66 is weatherproof, the outside of the camera is still subject to frost, ice, and dew when out in the open air. We recommend you install under some sheltered location where possible but if this is not suitable for your location simply aiming the camera to look a little downward can stop moisture from settling on the camera lens. Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. Outside of this timeframe, we are unable to process a replacement free of charge. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com