Customer reviews from swann.com
Swann - Wireless Home Security System
Average customer rating
3.6
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
11
4 Stars
4
3 Stars
2
2 Stars
5
1 Star
3
43%of customers recommend this product.
(
3 out of
7)
Customer Reviews for Swann - Wireless Home Security System
Customer Rating
4
NO sensors available separately
on November 28, 2024
Posted by: Alice Springs
I have multiple sets of these products and they work extremely well when set up. My reason I have so many sets is that they are expandable with more sensors. I have been unable to find the sensors available separately.
Written by a customer while visiting swann.com
Customer Rating
1
Bad instruction with poor videos
on May 15, 2017
Posted by: Mec96
Instructions are really bad.i will be returning mine as I can't change the ring tone.
Written by a customer while visiting swann.com
Posted by: Goldfields Image Works
Verified Purchase:Yes
It is too loud to use as a doorway alert for our business & not being able to change the chime is disappointing, changes are needed for a better product
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 9, 2020
Hello Goldfields Image Works,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Home Doorway Alert Kit. This is one of our earlier generation security solutions that do not have specialized features as some of our newer models. Swann looks forward to launching second-generation models within the near future. At this time we may offer alternative security solutions that may better suit your needs. Your feedback is important to us in letting us know the things that could use some improvement.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Home Doorway Alert Kit. This is one of our earlier generation security solutions that do not have specialized features as some of our newer models. Swann looks forward to launching second-generation models within the near future. At this time we may offer alternative security solutions that may better suit your needs. Your feedback is important to us in letting us know the things that could use some improvement.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Only worked for a week
on October 15, 2020
Posted by: Rita
from Houston, TX
No way to change the sounds, it doesn't work for more than a week.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 22, 2020
Hello Rita,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Home Doorway Alert Kit. Please refer to the instruction manual or our support team for assistance on changing chimes. Based on the information provided, your concerns are best addressed with an agent over the phone. We can help you troubleshoot and process a replacement/refund if within policy dates. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to addressing your concerns.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Home Doorway Alert Kit. Please refer to the instruction manual or our support team for assistance on changing chimes. Based on the information provided, your concerns are best addressed with an agent over the phone. We can help you troubleshoot and process a replacement/refund if within policy dates. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to addressing your concerns.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Cant change chime
on April 7, 2020
Posted by: Phat
from Oz
Just got this in all of internet tutorials and instructions dose not say how to change to one of the other 15 optional sounds
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , April 7, 2020
Hello Phat,
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Doorway Alert Kit. The chime can only be changed when changing channels or using the Doorbell button. Please contact our support team for more information.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We should be able to address your concerns within a few minutes.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Doorway Alert Kit. The chime can only be changed when changing channels or using the Doorbell button. Please contact our support team for more information.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We should be able to address your concerns within a few minutes.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Door bell not available
on August 4, 2020
Posted by: Leonie
from Perth
Frequency of use:Daily
I recently purchased the Home Doorway Alert Kit and an extra sensor but I have now found that the door bell is no longer available to purchase.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , August 7, 2020
Hello Leonie,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Home Doorway Alert Kit. This is one of our earlier generation security solutions. If you have since contacted our support team and make a request for this part and it is not available, it will not be making a return within the near future.
https://www.swann.com/au/product-returns
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Home Doorway Alert Kit. This is one of our earlier generation security solutions. If you have since contacted our support team and make a request for this part and it is not available, it will not be making a return within the near future.
https://www.swann.com/au/product-returns
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Extra Security
on November 11, 2020
Posted by: Kezz
from Australia
We purchased this set a month ago now, and are amazed at the protection this product offers for the price.
It always alerts us if someone has entered inside our roller doors, which have to be open all day, as our main front door is actually inside our garage.
So easy to operate and we've now added a 3rd sensor to it, using No1 alarm, as it will alert us with the same alarm tone for that area.
The 3rd sensor is for night use when the doors are down.
We also have the same system on the back of our house, using alarm 2 & 3, as they both have different tones, so that makes it easy to distinguish which sensor has been activated!
Only wish we could get the Doorbell button unit to add to this system, but it has been
discontinued..such a shame!
Can you actually still purchase this doorbell button from somewhere else?
It always alerts us if someone has entered inside our roller doors, which have to be open all day, as our main front door is actually inside our garage.
So easy to operate and we've now added a 3rd sensor to it, using No1 alarm, as it will alert us with the same alarm tone for that area.
The 3rd sensor is for night use when the doors are down.
We also have the same system on the back of our house, using alarm 2 & 3, as they both have different tones, so that makes it easy to distinguish which sensor has been activated!
Only wish we could get the Doorbell button unit to add to this system, but it has been
discontinued..such a shame!
Can you actually still purchase this doorbell button from somewhere else?
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
3
Home Doorway Alert Kit
on June 4, 2018
Posted by: Jane B.
We're not extremely happy with the doorway alert kit, but it's better than nothing, which is what we had. There have been a lot of false triggers (the sun), so we've moved it and we've built a little "lean-to" for it to shade it from the sun, so now it doesn't go off falsely too many times. Fortunately, we don't leave in a super sunny area. There is no camera or app with it, so the review questions are stupid. For some reason, we thought it was a motion sensing system, not heat sensing, and we're remembering reading online that it detected a significantly longer distance than what the manual says.
Written by a customer while visiting swann.com