Customer reviews from cuisinart.com
Cuisinart - Outdoor Electric Grill with VersaStand - Gray
Average customer rating
2.9
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
2
4 Stars
2
3 Stars
1
2 Stars
3
1 Star
2
29%of customers recommend this product.
(
2 out of
7)
Customer Reviews for Cuisinart - Outdoor Electric Grill with VersaStand - Gray
Posted by: walleyf
from Syracuse NY
Gender:Male
Verified Purchase:Yes
The leg connector unit for one side was missing. Have not yet used the item and may not until parts are obtained. Basic product seems fine. Initial call for product support did not seem to know how to obtain the missing parts.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
2
Cleaning is time consuming and labor intensive
on August 13, 2025
Posted by: catrack
Gender:Female
Verified Purchase:Yes
A design flaw makes this unit hard to clean: too bad for a unit that actually cooks well. The design flaw is compounded by the owners manual which was apparently written by someone who had not followed his own directions for cleaning. There is no diagram on the schematic showing the grilling element assembly, which is casually referred to in the cleaning instructions as held in place by wing nuts (actually two regular screws, two springs, and two rubber gaskets). The heating element has to be removed in order to clean the inside of the grill. Add to this that the clearances are such that you risk some nasty scratches from the supporting structures. The unit works well on non-fatty meats, but is not designed to deal with fatty hamburgers as the drip pan is too small to handle the runoff.
No, I would not recommend this to a friend.
Response from cuisinart.comBy cuisinart, August 14, 2025
Hello-
We are so sorry to hear about the trouble you’ve had with your unit. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-866-994-6390 or via email to outdoors@cuisinart.com at your convenience. If you email us, please use the subject line ‘Cuisinart Review’.
We are so sorry to hear about the trouble you’ve had with your unit. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-866-994-6390 or via email to outdoors@cuisinart.com at your convenience. If you email us, please use the subject line ‘Cuisinart Review’.
Written by a customer while visiting cuisinart.com