Customer reviews from manufacturer
Haier - 9.8 Cu. Ft. Top-Freezer Refrigerator with Adjustable Spill Proof Glass Shelves - Stainless Steel
Average customer rating
4.5
(1,539 Reviews)
Rating breakdown 1,539 reviews
5 Stars
1,089
4 Stars
280
3 Stars
68
2 Stars
47
1 Star
55
92%of customers recommend this product.
(
1,308 out of
1,428)
Customer Reviews for Haier - 9.8 Cu. Ft. Top-Freezer Refrigerator with Adjustable Spill Proof Glass Shelves - Stainless Steel
Customer Rating
1
Lemon
on September 14, 2021
Posted by: kbreda
from Thomasville NC
Side is very hot food freezes on low setting refrigerator
No, I would not recommend this to a friend.
Response from manufacturerBy Olga@Haier, Haier_Appliances, September 15, 2021
Hello - Thanks for your feedback. It is normal for the top and sides of the unit to be warm or hot to the touch during normal operation. Make sure that you have an inch of air space around the case to allow good airflow.
If food is frozen in the fresh food section in a full size or compact refrigerator:
The temperature is set too low. Set a slightly warmer temperature and allow 24 hours to adjust.
Verify that nothing is blocking the vents where the cold air is coming out or being sucked in. Check that nothing is blocking air circulation and remove any item that is close to the air vents.
If you continue to have problems, please schedule a repair appointment by visiting https://www.haierappliances.com/support/schedule-service or call Haier Appliances at 1-877-337-3639.
Olga@Haier
If food is frozen in the fresh food section in a full size or compact refrigerator:
The temperature is set too low. Set a slightly warmer temperature and allow 24 hours to adjust.
Verify that nothing is blocking the vents where the cold air is coming out or being sucked in. Check that nothing is blocking air circulation and remove any item that is close to the air vents.
If you continue to have problems, please schedule a repair appointment by visiting https://www.haierappliances.com/support/schedule-service or call Haier Appliances at 1-877-337-3639.
Olga@Haier
Written by a customer while visiting manufacturer
Customer Rating
1
Poor
on October 21, 2021
Posted by: Golmb
from Myrtle beach Sc
The fridge started leaking water from the top onto the top shelf. It has taken 2 months for a service tech to come and fix it.
No, I would not recommend this to a friend.
Response from manufacturerBy Joyce@Haier, Haier_Appliances, October 22, 2021
Hello- We are so sorry to hear you were having this issue and you had to wait 2 months for service. We apologize for your inconvenience. We sincerely hope that this has been resolved for you now and everything is working well. If you have any issues in the future, please let us know and we will be happy to see if we can expedite service for you. We appreciate your feedback. Have a good day! Joyce@Haier
Written by a customer while visiting manufacturer
Customer Rating
1
Died After 4 Years
on October 1, 2022
Posted by: Haier Reviewer
Product failed after about 4 years despite two repairs provided by protection plan.
No, I would not recommend this to a friend.
Response from manufacturerBy Pablo@Haier, Haier Appliances, October 3, 2022
Hello - while we're happy to see that you like the appearance of this unit, we're also sorry to know that the refrigerator stopped working as expected. We know this isn't ideal, and we completely understand your frustration.
We value this feedback, and please know we will share it with our product and design teams for future design consideration and improvement.
If you would like to schedule another service appointment with one of our qualified technicians, you can do so here: https://www.haierappliances.com/support/schedule-service
You can also reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@Haier
We value this feedback, and please know we will share it with our product and design teams for future design consideration and improvement.
If you would like to schedule another service appointment with one of our qualified technicians, you can do so here: https://www.haierappliances.com/support/schedule-service
You can also reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@Haier
Written by a customer while visiting manufacturer
Customer Rating
5
Working fantastic!!!
on April 27, 2023
Posted by: Shrek
from Denver Colorado
Much bigger than most other "Mini Fridges" I'm using this in the garage, even though the manual didn't recommend it, and it is keeping perfect temperature, the freezer is staying between 0deg and 15deg, the lower fridge is around 33deg to 38deg. The interior light could be a little brighter.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
1
Not happy
on November 1, 2023
Posted by: Farcha890
from Australia
My fridge inside the refrigerator is leaking water ,I have puddles of water leaking from inside my fridge ,it doesn't stop ,everyday I have this ,if I knew this was going to happen I would never of purchased this fridge
Response from manufacturerBy Devin, Haier_Appliances, November 1, 2023
Hi there,
We appreciate you taking the time to provide a review on your Haier Appliances top-freezer refrigerator. We are truly sorry to hear that the refrigerator is leaking water as this is certainly not normal operation, nor the quality that we expect. We recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
We have an excellent team of service technicians, and we are confident they can accurately diagnose and repair the issue at-hand. Thank you for your review! -Devin@Haier
We appreciate you taking the time to provide a review on your Haier Appliances top-freezer refrigerator. We are truly sorry to hear that the refrigerator is leaking water as this is certainly not normal operation, nor the quality that we expect. We recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
We have an excellent team of service technicians, and we are confident they can accurately diagnose and repair the issue at-hand. Thank you for your review! -Devin@Haier
Written by a customer while visiting manufacturer
Customer Rating
3
disappointing
on September 8, 2024
Posted by: Marge disappounted
from ny
The light is very dim so it is very hard to see inside. Things in the back also tend to freeze. So, a bit disappointing
Response from manufacturerBy Adrian, GE_Appliances, September 10, 2024
As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review. Our hope is that you will enjoy your new refrigerator for many years to come.
Written by a customer while visiting manufacturer
Customer Rating
4
RV refrigerator replacement, no more 12 volt, - pr
on September 30, 2024
Posted by: Pchris62
So far so good, I had to turn the freezer down to the lowest temperature because it was too cold and from one to nine in the fridge I had to turn it down to three or four because things were freezing in the fridge, that's how well this thing works lol so far I love it
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
2
Don’t do it!
on October 11, 2024
Posted by: Tj13
from Wichita KS
We purchased this for our little pool house that did not have air. All we had in it was beer, sodas, water, Gatorade, etc. everything was exploding or frozen. If we turned it down one number on the dial it wasn’t cold enough. We thought it was due to the temps outside but that isn’t the case. Now we have it in our garage against an interior wall. It’s still doing the same thing but now my top shelf becomes a sheet of ice. We cleaned it out and started using it for our chicken and duck eggs but now it’s freezing and cracking all my eggs. It’s really only good for the freezer. But we only put popcicles and ice in it because we are worried it won’t freeze or freezer burn everything.
Response from manufacturerBy Charlie, Haier, October 14, 2024
We want to help you with the food freezing in your refrigerator. We recommend referring to the troubleshooting steps at this link here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=20491
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=20491
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting manufacturer