Customer reviews from us.braun.com
Braun - Series 7 720s-4 Electric Shaver - Black
Average customer rating
2.9
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
2
4 Stars
1
3 Stars
1
2 Stars
2
1 Star
2
50%of customers recommend this product.
(
3 out of
6)
Customer Reviews for Braun - Series 7 720s-4 Electric Shaver - Black
Customer Rating
5
Replacing a ten tear old Series 5
on March 9, 2014
Posted by: KentuckyShaver
from Kentuckty
After 10 tears the battery didn't charge well. I liked it quite well and looked for another. I found this without the self-cleaning which I thought was more expensive than it was worth. I bought the 720 and I am glad I did. The shave is the equal of a blade and is very comfortable. It cleans very well and costs next to nothing to clean. It can handle three days growth without difficulty and the charge has lasted sixty days. It is costly but if it lasts like the Series 5 and continues to perform, I will not regret the money at all. I heartily recommend this shaver.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting us.braun.com
Customer Rating
1
Poor quality shaver head Series &
on October 6, 2014
Posted by: Nomadviking
from Vancouver, BC, Canada
I can't believe the poor quality of the shaver head...it won't go beyond 3 months before the foil gets a hole in it...causing the shaver head to be useless....I have gone 3 shaver heads in 7 months....
I have been a Braun razor customer for over 10 years...loved the Series 5...will buy the 5 Series again...so sad that Braun would sell such an inferior product...
I would recommend this to a friend!
Value
1
Quality
1
Response from us.braun.comBy Braun Community Manager, Consumer Relations, December 12, 2014
Thank you for sharing your experience and feedback. We would like to offer some tips that will help you achieve a closer shave with your new Braun shaver:
1. It can take up to 3 weeks for the skin to adjust to a new shaver.
2. Shave before washing your face
3. Make sure face is dry before shaving
4. Hold shaver at a 90 degree angle
5. Stretch the skin and shave against hair growth; change direction as needed
6. Use a gentle touch and let the shaver do the work
7. Clean shaver after every use
8. Be sure to replace the foil and cutter block every 9-18 months.
Please call us at 1-800-BRAUN-11 if you require additional assistance. Thank you!
1. It can take up to 3 weeks for the skin to adjust to a new shaver.
2. Shave before washing your face
3. Make sure face is dry before shaving
4. Hold shaver at a 90 degree angle
5. Stretch the skin and shave against hair growth; change direction as needed
6. Use a gentle touch and let the shaver do the work
7. Clean shaver after every use
8. Be sure to replace the foil and cutter block every 9-18 months.
Please call us at 1-800-BRAUN-11 if you require additional assistance. Thank you!
Written by a customer while visiting us.braun.com
Customer Rating
3
Good, not great. No plastic cap for shaving head!
on September 30, 2016
Posted by: Jeffroar
from Los Angeles, CA
This razor is better than my two Panasonic wet/dry razors, but those Panasonic razors cost me a fraction of what I paid for this Braun. While the Braun is better, it's not THAT much better. I did get a closer shave. I did have to use less strokes to accomplish the closer shave. But overall, shaving took me maybe 20% less time. I shave my head and this did not give me a super close shave in that area. The cheapest electric razor I ever bought included a clear plastic cover for the shave head, to protect the shaving heads (foils or rotary blades). I can't imagine what Braun was thinking to not include a plastic cap for the shaving head. Yes, a semi-hard zippered cloth case is included but a plastic cap is critical to taking good care of any electric razor. For all of these reasons, I am probably going to return this razor.
No, I would not recommend this to a friend.
Quality
3
Value
3
Written by a customer while visiting us.braun.com
Customer Rating
2
this product can be used wet or dry
on November 8, 2015
Posted by: pete
from Wyoming, MI, USA
this product does not give me a close shave no matter how many
times i go over my face. it does not compare with the series 3
shaver. i bought it since i could clean it with water and not have to
buy the cleaner solution every month.
times i go over my face. it does not compare with the series 3
shaver. i bought it since i could clean it with water and not have to
buy the cleaner solution every month.
No, I would not recommend this to a friend.
Value
2
Quality
2
Response from us.braun.comBy Patrick, Consumer Relations, November 12, 2015
Hi, Pete. I am sorry the Series 7 shaver doesn't give you a clean shave as compared to the Series 3. I am sure this is quite frustrating and I am glad you brought this to our attention. Since the shave was not up to your expectations, we would like to learn more about your experience. So, when you have a moment, please give us a call at (800) 272-8611, M-F, 9 am to 6 pm, EST. We are looking forward to speak with you.
Written by a customer while visiting us.braun.com
Customer Rating
1
No foil and cutter cassette included
on February 8, 2016
Posted by: Plado69
I was all excited about purchasing a 720s-4. I have used Braun before and have been very pleased with the quality and value for money. However, I got home, opened the box only to find there is no foil and cutter cassette included. What a disappointment. Buyers beware. Add the cost of a foil and cutter cassette to the original price before making a decision to purchase.
Response from us.braun.comBy Patrick, Consumer Relations, February 10, 2016
Hi. I am sorry the foil and cutter were not included with the Series 7 shaver you purchased. I am sure this was quite frustrating and I am glad you have taken the time to share your feedback with us. I would recommend to you to contact the retailer you made this purchase from to see if they can help you. If they cannot, please feel free to give us a call at (800) 272-8611, M-F, 9 am to 6 pm, EST.
Written by a customer while visiting us.braun.com
Customer Rating
2
Does not do well with flat-lying hair
on February 5, 2015
Posted by: Alex
I've followed all the instructions provided by Braun but still cannot get an even shave on 1-day or 2-day beard. There are parts where it just wont pick up the hair no matter what I do.
No, I would not recommend this to a friend.
Value
2
Quality
2
Response from us.braun.comBy Braun Community Manager, GCR, February 24, 2015
Thank you for sharing your experience and feedback. We would like to offer some tips that will help you achieve a closer shave with your new Braun shaver.
1. It can take up to 3 weeks for the skin to adjust to a new shaver.
2. Shave before washing your face
3. Make sure face is dry before shaving
4. Hold shaver at a 90 degree angle
5. Stretch the skin and shave against hair growth; change direction as needed
6. Use a gentle touch and let the shaver do the work
7. Clean shaver after every use
8. Be sure to replace the foil and cutter block every 9-18 months.
Additionally, we offer a 60 day money back guarantee. Please call us at 1-800-BRAUN-11 for assistance. Thank you!
1. It can take up to 3 weeks for the skin to adjust to a new shaver.
2. Shave before washing your face
3. Make sure face is dry before shaving
4. Hold shaver at a 90 degree angle
5. Stretch the skin and shave against hair growth; change direction as needed
6. Use a gentle touch and let the shaver do the work
7. Clean shaver after every use
8. Be sure to replace the foil and cutter block every 9-18 months.
Additionally, we offer a 60 day money back guarantee. Please call us at 1-800-BRAUN-11 for assistance. Thank you!
Written by a customer while visiting us.braun.com
Customer Rating
5
Excellent shave
on June 17, 2014
Posted by: RobN
I'm now a believer in electric shave Series 7. For many years I used fusion razors and recently switched to DE. I enjoy using DE shavers and the close shave. I truly doubted Braun Shavers and how close a shave I could get. My first shave was amazing. It took sometime to get used to electric shaver, but what an amazing shave. The shave using the series 7 was as close as using a DE shaver, without the burn and weepers. Braun your the best shaver hands down
Written by a customer while visiting us.braun.com
Customer Rating
4
Quality shaver without bells and whistles of other Series 7 models
on May 3, 2013
Posted by: squirmy2000
from Lisle, IL, USA
I've had this Series 7 model 7-720s4 for 1.25 years now. About to change the cartridge because it tells me it's time and I can tell the shave hasn't been as good lately as in the beginning. It says replace the cartridge every 18 months. The cartridge lasted me 15 months, which is still good compared to Norelco.
I do not use the Clean and Renew system. Reading comments online I found some good advice and tweaked it to my own liking. I purchased a bottle of the Norelco clean and lubricating solution (which is cheaper than Braun's). I pour some in an old eyeglass lens cleaner spray bottle. After removing the razor head and rinsing the loose hairs out with warm/hot water, I shake the water out well. Then I spray the Norelco solution on the front and back of the cartridge then shake the excess off. Place the razor and cartridge in a cup or counter top still unattached to dry. Now you cartridge is clean and lubricated for your next shave.
I do not use the Clean and Renew system. Reading comments online I found some good advice and tweaked it to my own liking. I purchased a bottle of the Norelco clean and lubricating solution (which is cheaper than Braun's). I pour some in an old eyeglass lens cleaner spray bottle. After removing the razor head and rinsing the loose hairs out with warm/hot water, I shake the water out well. Then I spray the Norelco solution on the front and back of the cartridge then shake the excess off. Place the razor and cartridge in a cup or counter top still unattached to dry. Now you cartridge is clean and lubricated for your next shave.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting us.braun.com