Customer reviews from zojirushi.com
Zojirushi - Gourmet Sizzler 19" Electric Griddle - Stainless Brown
Average customer rating
4.7
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
75
4 Stars
9
3 Stars
1
2 Stars
2
1 Star
3
95%of customers recommend this product.
(
75 out of
79)
Customer Reviews for Zojirushi - Gourmet Sizzler 19" Electric Griddle - Stainless Brown
Customer Rating
1
Looks good, works good but not very long.
on June 20, 2021
Posted by: Anonymous
from Palmetto florida
Gender:Female
Not cheap but obviously made cheap as it only lasted for a couple dozen uses.before the thermostat went bonkers......
Written by a customer while visiting zojirushi.com
Posted by: Mrs. Ryan
from South Carolina
Gender:Female
Verified Purchase:Yes
I cannot seem to get the griddle to maintain its temperature. Once 350 degrees is reached and the first batch of pancakes is cooked, the griddle becomes hotter on its own. The second batch of pancakes burn. Also, the middle of the griddle is much hotter than the sides.
No, I would not recommend this to a friend.
Response from zojirushi.comBy Zojirushi Customer Support, November 30, 2023
Thank you for sharing your feedback and experience with your griddle. We appreciate your valuable input as it helps us to improve our product. Please note that the griddle heating element will regulate itself to maintain a steady temperature, which may take a few minutes between cooking batches. To get further assistance and troubleshoot the griddle, we recommend contacting our Customer Support team at https://www.zojirushi.com/app/customer_service/entry. They will be happy to help you.
Written by a customer while visiting zojirushi.com
Posted by: Thorne Ivey
Verified Purchase:Yes
I love this sizzler, it's fun and easy to use and clean. Made some steaks and veggies in no time with wonderful results. Definitely recommend!
Written by a customer while visiting zojirushi.com
Customer Rating
1
Broke after less than 5 months
on June 18, 2022
Posted by: Stace
[This review was collected as part of a promotion.] We loved it but it broke within less than 5 months of light use. It no longer turns on. Expensive and not made well at all.
Response from zojirushi.comBy Customer Service, June 20, 2022
We are so sorry to hear that! We offer a one year limited warranty for our electric products in the event of any manufacturing defects. Please reach out to our customer support team and they would be happy to help you resolve the issue you are experiencing: https://www.zojirushi.com/app/customer_service/entry
Written by a customer while visiting zojirushi.com
Customer Rating
5
Run and get this griddle now!!
on July 18, 2022
Posted by: GrammieB
from Maine
Gender:Female
[This review was collected as part of a promotion.] I was given this to review by TryIt Sampling. What I received was a ZOJIRUSHI Electric griddle.
The size is extra-large - 12 1/2” x 19”. This is a fabulous size for a griddle. It has a durable cooking service which is a titanium enhanced nonstick coating. It states it is easy to clean and it has a lid. The easy to use temperature control plug is really long. The griddle I had before had an extremely short cord so it was very limiting to where I could use it. This griddle I can put it anywhere and plug it in. I love this feature. And it also came with a cute little stainless steel spatula. So you are not limited to using just plastic cooking utensils.
The griddle comes in four parts. The main bodyguard which is plastic. The heat Shield plate which sets inside the main bodyguard. Then you have the actual cooking plate that sits on top of the heat shield plate. And then there is the lid. When I first put it together I put the heat shield plate on top of the bodyguard and I tried to plug in the Temperature control plug. It would not go in. I took a closer look at it and why it would not go in and it was because a little strip of metal was blocking the hole. Well I felt quite downhearted. And then I read the directions. The directions state that this is a safety feature. The temperature control plug cannot be inserted if the plate is not properly set up. You need to put the three pieces together and then put in the temperature control plug. Well that made me feel a lot better because once I did that step I was able to insert the temperature control plug and I was ready to go. Also the temperature control plug has, on each side, release buttons. When you plug it in place it clicks and is secure. And you cannot remove the temperature control plug without first pinching the release buttons in and pulling the plug away. Another great safety feature. This means no little kids can grab the cord and pull it out randomly.
For the test run I did pancakes and eggs. That’s usually what the family likes to have before they go off to school and work in the morning. My old griddle I could only do two pancakes at a time and then I had to do eggs in a separate pan on the stove. With this griddle and it’s huge surface I was able to do four pancakes and two eggs at one time all on the griddle! I can see right now where this is going to be so much more efficient in the mornings. Clean up also is a breeze. I used a cooking Oil spray as well as butter in the two different sections for the food and once I was done cooking and the grill was cooling down I took paper towel and just wiped it off and it cleaned up beautifully.
Overall this is a fabulous griddle and I am so glad I was selected to review this. We also have a ZOJIRUSHI breadmaker. We absolutely love that as we have fresh bread three if not four times a week. I think I can see my kitchen becoming exclusively ZOJIRUSHI!!
I would recommend this to a friend!
Written by a customer while visiting zojirushi.com
Customer Rating
2
Nonstick surface didn’t last
on January 17, 2024
Posted by: Dk123
from Florida
Gender:Female
I bought this just over 1 year ago and use it 1 or 2 times/month. I take good care of it and only use plastic spatulas and hand wash it. After only about 1 year, the nonstick surface is starting to flake off. I first noticed black specks on the pancakes and then noticed that when I wipe it with a paper towel, there are black specks on the towel. Called the company and only the electronics are under warranty for 1 year so the whole thing will go in the trash.
No, I would not recommend this to a friend.
Response from zojirushi.comBy Zojirushi Customer Support, January 19, 2024
Thank you for sharing your feedback with us. We would like to take this opportunity to clarify the matter for you. Please note that it is normal for the non-stick coating to wear off over time. However, it is extremely crucial to avoid scratching the surface to prevent peeling. We offer a one-year warranty for our electric products in case of any manufacturing defects. We apologize for any inconvenience caused and regret that we were not able to fulfill your request.
Written by a customer while visiting zojirushi.com
Posted by: Lucinda
Verified Purchase:Yes
This was a gift and the recipient is thrilled with the griddle.
Written by a customer while visiting zojirushi.com
Posted by: Jess L.
from Chicago, IL
Verified Purchase:Yes
This keeps a wonderfully even heat and I love that you can put the cooking surface in the dishwasher. We mostly use it for breakfast and you can make 6 good sized pancakes at a time. It’s fantastic.
I would recommend this to a friend!
Written by a customer while visiting zojirushi.com