Customer reviews from Samsung US
Samsung - 65" Class - LED - LS003 Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.4
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
30
4 Stars
6
3 Stars
1
2 Stars
1
1 Star
3
69%of customers recommend this product.
(
11 out of
16)
Customer Reviews for Samsung - 65" Class - LED - LS003 Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
1
Major video display issues
on July 31, 2019
Posted by: JGC13JIM
from Jacksonville Fl
Expertise:Intermediate
This TV worked great during the one year warranty period but in the 13 month the picture started going out (still had sound) for about 5 minutes 2 - 3 times per day. Now in the 17th month it happens about 5 to 10 times per day and it is very annoying,
Pros: Realistic color, Bright display
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
I'm hopeful
on February 1, 2019
Posted by: Gnutz
from Baton Rouge
Expertise:Intermediate
This was my Christmas gift. It does not operate as listed. So far no luck with the motion sensor. The remote does not stay connected to the tv. I had to reset it about 10 times in one day. Frustrating and disappointed. However when it is functioning properly, it is wonderful.
Pros: Realistic color
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Neat idea, Poor Execution
on December 6, 2018
Posted by: Anonymous
from Chicago, IL
Expertise:Expert
Bottom Line: Neat idea, poor execution, I'd stay away from Samsung for a while.
The Bad:
Software -
- Advertisements hijack your TV. The main menu that allows you to select between sources and all of the smart apps will start to advertise content to you.
- Updates will continue even after you turn them off.
- More than half of on-board storage is used up by apps that cannot be deleted.
- The apps that cannot be deleted collect data from your device and send it out via wifi (most likely to sell it). I verified this by monitoring my device traffic at the router.
- The apps you can delete will automatically reinstall themselves no matter what.
- ***comments about customer support are not allowed in Samsung reviews***
- The user interface on many of the apps is annoying. Streaming apps will auto-play selected content while browsing (cannot be turned off), lists and categories of movies can be difficult to navigate, and simple tasks like adding a selected title to your favorites will require between 5-10 button presses on the included remote.
- The art mode has ridiculously limited format options for the artwork and no slideshow mode.
- The art store is rather expensive for digital art.
- Advertisements hijack your TV. The main menu that allows you to select between sources and all of the smart apps will start to advertise content to you.
- Updates will continue even after you turn them off.
- More than half of on-board storage is used up by apps that cannot be deleted.
- The apps that cannot be deleted collect data from your device and send it out via wifi (most likely to sell it). I verified this by monitoring my device traffic at the router.
- The apps you can delete will automatically reinstall themselves no matter what.
- ***comments about customer support are not allowed in Samsung reviews***
- The user interface on many of the apps is annoying. Streaming apps will auto-play selected content while browsing (cannot be turned off), lists and categories of movies can be difficult to navigate, and simple tasks like adding a selected title to your favorites will require between 5-10 button presses on the included remote.
- The art mode has ridiculously limited format options for the artwork and no slideshow mode.
- The art store is rather expensive for digital art.
Hardware -
- The television is a very expensive paperweight without the One Connect box (included). It will not function at all without it. All you will see is an image on the screen telling you to connect your One Connect box until it is connected. No way around it, period. All of the HDMI and audio connections live in that box along with the "brain".
- The connection to that box is a proprietary cable.
- At the time of writing this, there are no aftermarket manufacturers of this cable.
- The current price for this cable is ***prices are not allowed in Samsung reviews*** and could be compared to round trip airfare from Denver to NYC.
- Cable is VERY fragile
- Cable rarely lasts 6 months according to 100% 1 star rating of product on the Samsung website.
- It appears that Samsung changes the connection at the TV every year. That means that the availability of this cable is low, limited, and likely short-lived. Again, and I can't stress this enough, the TV will not function at all without this super-rare, proprietary $$$ glass-like wire that has a shelf life of less than 6 months.
- The art mode does not pass as anything other than a TV or digital picture frame. The videos where people are surprised that the painting was a TV are laughable.
- The television is a very expensive paperweight without the One Connect box (included). It will not function at all without it. All you will see is an image on the screen telling you to connect your One Connect box until it is connected. No way around it, period. All of the HDMI and audio connections live in that box along with the "brain".
- The connection to that box is a proprietary cable.
- At the time of writing this, there are no aftermarket manufacturers of this cable.
- The current price for this cable is ***prices are not allowed in Samsung reviews*** and could be compared to round trip airfare from Denver to NYC.
- Cable is VERY fragile
- Cable rarely lasts 6 months according to 100% 1 star rating of product on the Samsung website.
- It appears that Samsung changes the connection at the TV every year. That means that the availability of this cable is low, limited, and likely short-lived. Again, and I can't stress this enough, the TV will not function at all without this super-rare, proprietary $$$ glass-like wire that has a shelf life of less than 6 months.
- The art mode does not pass as anything other than a TV or digital picture frame. The videos where people are surprised that the painting was a TV are laughable.
Installation -
- If you want to use the flat mount (included) you may be very limited on mounting locations. There's no horizontal adjustment to the mount and it's designed to be centered on a stud. So if the exact center of your mounting location has a stud centered there and your other studs are 16" center to center, you're good. Since there's only about a statistical 3% chance of that, you may have to explore other options. (1/2" of stud center for every 16", if you were wondering about those statistics) You can get another mount, but it won't be flat against the wall. You can live with your TV being off center and just go to nearest stud. Or if you're not into compromise, you can have a custom fitted to your wall flat mount fabricated somewhere.
- If you want to use the flat mount (included) you may be very limited on mounting locations. There's no horizontal adjustment to the mount and it's designed to be centered on a stud. So if the exact center of your mounting location has a stud centered there and your other studs are 16" center to center, you're good. Since there's only about a statistical 3% chance of that, you may have to explore other options. (1/2" of stud center for every 16", if you were wondering about those statistics) You can get another mount, but it won't be flat against the wall. You can live with your TV being off center and just go to nearest stud. Or if you're not into compromise, you can have a custom fitted to your wall flat mount fabricated somewhere.
The Good:
- The picture is bright, clear, and high quality.
- When mounted flat with cables routed through the wall, it looks very clean and flat.
- The art mode is much nicer to look at than a TV that is turned off.
- I haven't noticed any "burn-in" with the art mode displaying the same picture for days at a time (see above about no slideshow).
- I've had mine for about 8 months and the fragile cable that can turn my $$$$ TV into a brick has not needed to be replaced.
- Said cable is now obsolete (yes, 8 months after purchase), but still listed on the Samsung website ($$$).
- When mounted flat with cables routed through the wall, it looks very clean and flat.
- The art mode is much nicer to look at than a TV that is turned off.
- I haven't noticed any "burn-in" with the art mode displaying the same picture for days at a time (see above about no slideshow).
- I've had mine for about 8 months and the fragile cable that can turn my $$$$ TV into a brick has not needed to be replaced.
- Said cable is now obsolete (yes, 8 months after purchase), but still listed on the Samsung website ($$$).
Overall / Other Thoughts:
I like the TV. I hate all the spyware/bloatware. I cannot believe that that fragile little cable can render the entire unit useless. The customer support ***comments about customer support are not allowed in Samsung reviews***.
Those apps that cannot be removed are a problem. Samsung has made a deal with the owners of those apps to prevent you, the user, from removing them. Accidental clicks on pay apps would account for part of that revenue stream, but the larger part is likely the sale of user data through the app. The idea that I can't control the content on a device that I own bothers me on a fundamental level.
That ultra-fragile proprietary cable seems like it is designed to fail as part of forced obsolescence. People are reporting that it just fails without being touched.
I don't think I want to support a company like this in the future.
Those apps that cannot be removed are a problem. Samsung has made a deal with the owners of those apps to prevent you, the user, from removing them. Accidental clicks on pay apps would account for part of that revenue stream, but the larger part is likely the sale of user data through the app. The idea that I can't control the content on a device that I own bothers me on a fundamental level.
That ultra-fragile proprietary cable seems like it is designed to fail as part of forced obsolescence. People are reporting that it just fails without being touched.
I don't think I want to support a company like this in the future.
Pros: Bright display
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful tv, great features.
on December 1, 2018
Posted by: John Snow
from Washington, DC
Expertise:Intermediate
I’ve had this tv for about about a week, and it’s pretty amazing. It’s the first tv I’ve owned that actually adds to the decor. I have the light colored wood bezel. The picture and sound quality are all quite good as well. I expected this since I’d owned a Samsung prior to this tv. In fact, after having that tv for 6 years and it still working perfectly, I had to convince myself to buy a new one. I’m not Dodaro with my decision in the least.
Pros: Realistic color, Bright display, Lightweight, Built-in speakers, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the look at artmode - DirecTV Now UGH.
on September 6, 2018
Posted by: JP MN
from Minneapolis, MN
Expertise:Intermediate
This TV is pretty amazing. The looks, lines and features are great! A big reason for purchasing was because my wife wanted to hang artwork above the fireplace and I wanted a TV. Compromise perfectly with this! Another big reason to purchase was the new interface with the pre-loaded DirecTV Now app. That part isn't the best. I can get sound from the app, but no picture. Just shows the blue DTV Now loading screen. I was on a call for 45 mins with Samsung (super cool they can login to the TV remotely to assist) but that didn't work. DTV Now customer service is average at best. Each company is pointing fingers. I wish I could delete the app and try to reinstall it. The reinstall option that is currently on the TV doesn't do anything to fix it. The TV speakers are pretty good too!
Pros: Realistic color, Bright display, Lightweight, Built-in speakers
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
ArtMode is a wonderful option
on August 7, 2018
Posted by: DocMobile
from Wylie, TX
Expertise:Expert
My wife did not want a TV where this one now sits. She wanted a nice piece of art instead. This was the perfect compromise. Now she has a piece of art that she can change anytime she wants and I have my TV.
Note, I am a Samsung Employee who purchased this for personal use.
Pros: Realistic color, Bright display, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Picture Perfect
on May 4, 2018
Posted by: Kai56
from Bronx, NY, USA
Expertise:Beginner
I ts a conversation piece no one realizes that this is a TV. I think the bracket needs to be reviewed as its a little difficult to get it into the groove.
Pros: Bright display, Realistic color, Durable, Built-in speakers, fits in the ability to customize and coordinate w
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
poor design, needs improvements
on March 10, 2018
Posted by: Floridasteeler
from Colorado, USA
Expertise:Expert
This product is not ready for the big time. The picture quality is far inferior to other televisions with a more reasonable price tag and the "fine art" offered is tacky, at best. It is nothing more than a clever gadget with great marketing.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Written by a customer while visiting Samsung US