Customer reviews from lg.com
LG - 1420 Sq. Ft. Window Air Conditioner and 1420 Sq. Ft. Heater - White
Average customer rating
3.9
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
41
4 Stars
8
3 Stars
8
2 Stars
2
1 Star
13
76%of customers recommend this product.
(
42 out of
55)
Customer Reviews for LG - 1420 Sq. Ft. Window Air Conditioner and 1420 Sq. Ft. Heater - White
Customer Rating
1
Does not cool Service Stinks
on July 29, 2019
Posted by: Javier11
from Napa California
I bought this just in time for the heat and it turns out this does not cool. The only thing that works is the fan but the compressor does not turn on for more than a second. The service is atrocious I have talked to the chat bot to request a service and they said they would be here today from 8 am to 12 PM and they never showed. When I called they told me that it was canceled because there was no technicians but they said that giving me a call was too hard so they never let me know I just wasted my entire day waiting. Hopefully it can work because I always thought LG was a reliable brand but it looks like they also sell you lemons and have horrendous service.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, July 30, 2019
That's not good! We're sorry to see that you've run into these issues with your air conditioner. We'll need to gather some additional details from you in order to see how we can best assist. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Posted by: Hamlet1951
from Houston TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] My LG a/c window unit has suprassed my expectations. It runs quietly and quickly cools more than one room. Here in southeast TX an a/c is a necessity. I'm very happy with my purchase.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Nora78
from Ashburn,Georgia
Verified Purchase:Yes
I just love it. It is a wonderful AC units keep my house cold.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: phba
from Heath, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] This a/c unit is very efficient and cools well. This is the 3rd unit similar to this one we have owned and each worked well.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: AnnieMae12
from Birmingham
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this two months ago to cool my sunroom. This has been the hottest summer in years and this unit has performed perfectly. I haven’t noticed a large increase in my electric bill. I am very pleased with this purchase.
Pros: Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
SHOULD HAVE BOUGHT A CHEAP ONE
on January 13, 2020
Posted by: CHRISROB32
from FLORIDA
THE DIGITAL NUMBER GOES OUT AND WILL NOT HEAT PROPERLY. I HAVE HAD IT 1 1/2 YEARS AND SPENT TO MUCH MONEY FOR THE AMOUNT OF TIME. JUST DISAPPOINTED.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, January 13, 2020
Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Written by a customer while visiting lg.com
Posted by: pig man
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was so impressed with the one I purchased on 03/07/20, I purchased a second one on 03/14/20. I am impressed with the fan not running when the heat pump is not on.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
on July 9, 2020
Posted by: Constantd
from Demopolis alabama
Worst purchase I could have bought. I have a 13×60 space thought the 23000 would be more than enough. It barely cools 12× 20. Please dont waste your money. I'm about to take it back. Only it two weeks.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 10, 2020
We are sorry to hear that your purchase did not meet your expectations. As designed this unit should offer cooling to an estimated area of 1,300 - 1,560 square area. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com