Customer reviews from lg.com
LG - 1420 Sq. Ft. Window Air Conditioner and 1420 Sq. Ft. Heater - White
Average customer rating
3.9
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
41
4 Stars
8
3 Stars
8
2 Stars
2
1 Star
13
76%of customers recommend this product.
(
42 out of
55)
Customer Reviews for LG - 1420 Sq. Ft. Window Air Conditioner and 1420 Sq. Ft. Heater - White
Customer Rating
1
nothing but problems
on September 1, 2019
Posted by: stevfono
from Texas
The heater function did not work from the day i installed it, now its been 1 yr 3 months , and now the a/c compressor will not shut off i have to unplug it .
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy Chris, Customer Service, September 3, 2019
That's not good! We're sorry to see that you've run into these issues with your air conditioner. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: SMH3
from Haskell, Ar
Verified Purchase:Yes
I bought this unit in October 2020, moved into the house late November 2020, after 4 months it started making a rattling noise then June 2021 it stopped working. I always thought LG was a great product but I'm skeptical now. I would not recommend this unit.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: MPSavy
from Lafayette,La
Verified Purchase:Yes
[This review was collected as part of a promotion.] A/C hear unit has been good for our 800 square foot room for the last 3 years, but seems to already getting tired.
Pros: Performance
No, I would not recommend this to a friend.
Quality
4
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, August 18, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Chipster024
from Kenansville Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this unit 3 months ago and already unit died. Called LG and have to say they were pretty good with getting service company out to troubleshoot problems and pre order parts the might need to be change ahead of time. And luckily the service company ordered the right part because the unit needed a new control board. New control board fixed the issue and unit is working again and good i might add. My concerns are the age of unit (3 months) and it needed a new control board. Service provider they sent was very professional and polite.
Pros: ease of use, Style/Design, Performance
Quality
3
Features
3
Value
2
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 23, 2023
We appreciate the time you took to share your feedback about your LG 23,000 BTU Window Air Conditioner, Cooling & Heating, model LW2416HR. We appreciate your patience and understanding in regards to the issues that you’ve encountered. We will work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you. ^Danee
Written by a customer while visiting lg.com
Posted by: Bruce Pitzer
from Sarasota
Verified Purchase:Yes
Compressor won't come on rarely used in 5 yrs someone at LG said it had 10 yr guarantee and I spent a day trying to find a tech to come and confirm it so I could get an auth. letter and a new one after wasting time and unable to find anyone near Sarasota someone else at LG said "no only one year guatantee"--LG has onone in Sarasota-Bradenton an area of 1 million people
Quality
1
Features
2
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, June 3, 2023
We appreciate you bringing this to our attention, and we recognize where you are coming from. We want to know what alternatives you might have and what we can do to make things right. Please message us on Facebook or Twitter using the handle @LGUSSupport, or call our customer service line at 800-243-0000. We'll be here to greet you. ^Danee
Written by a customer while visiting lg.com
Posted by: LG AC Performance
from Norfolk, Va
Verified Purchase:Yes
The last three (3) units we purchased were LGs. We have two units in our double wide . We have two LG ( LW2416HR)AC units. One was "umpteen" years old and we replaced it with another of the same model just a few weeks ago. The surviving unit ran pretty much full bore and got us through last summer and up to today. It also heated us through the winter by itself. We now have two units working great and freezing us out. I am sold on LG.
Pros: Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Colajack
from Memphis TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far so good. Air blowing very good. Will let you know about the heater later.
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Poor heating function
on January 30, 2019
Posted by: Larry Holcomb
from Elgin, Ok.
Purchased in summer 2018 and AC works great however when I turned on the heat in the winter it did not even blow warm air. Requested service and repairman said that heater coils were working fine but he even admitted that it did not even blow warm air. Bought for my 1200 sq. ft. workshop that is well insulated but when you are standing in front of the unit while it is blowing it feels like cool air with no heat. Would not buy this unit for it's heating function as it is a waste of money.
No, I would not recommend this to a friend.
Features
2
Value
2
Response from lg.comBy CS, Social Media , January 31, 2019
Oh no! That's not what we expect to hear after purchasing this unit. I understand the frustration with the heating feature not performing properly. I appreciate the feedback needed to alert us about this dilemma. If you’re in need of support or assistance, please reach out to us via Twitter at @LGUSSupport or Facebook: https://www.facebook.com/LGUSSupport and you also can contact us at 1-800-243-0000 for additional help. Thanks! ^ CS
Written by a customer while visiting lg.com