Customer reviews from lg.com
LG - 11,200 BTU 550 Sq. Ft. 230V Through-the-Wall Air Conditioner - White
Average customer rating
4.2
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
16
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
2
67%of customers recommend this product.
(
10 out of
15)
Customer Reviews for LG - 11,200 BTU 550 Sq. Ft. 230V Through-the-Wall Air Conditioner - White
Posted by: Norb S
from Coldwater, Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had a room on my house with little heat or a/c, so I could not use it most of the year. With its unit, I can heat and a/c it and use it 365. Nice product.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Pomp53
from Piedmont SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Yes I purchased this a few weeks ago & just install about a week works just like it should.
Very satisfied!
Very satisfied!
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Nice unit but exterior side could be built better
on July 7, 2021
Posted by: Desert Punk
from CA
This review is for model number LT1237HNR with optional grille AXRGALA01 and the optional sleeve.
Installation was quick. Good thing because the new unit and sleeve were not as high as the old one so the contractor had to fill in the gap with insulating foam then trim around the opening on the interior and exterior. This was expected.
Here is where I advise a little caution. The back (outside facing) of the unit is of flimsy construction. First, there is an included plastic diamond mesh that offers MINIMAL protection. If this unit is installed in a high traffic area or can be reached by people walking by, the back of the unit will be exposed. If you have a lot of birds and insects around your home, the back of the unit will be exposed. Also, if you value how the unit looks from the exterior, this may not be the unit for you.
This is why I bought the optional grille. The grille itself is flimsy with the louvers easily crushed as it is stamped from light gauge metal. But the worst part is the instructions say you have to remove the unit from the sleeve before Installing it. In my case, that’s going to be difficult, what with the trim and caulking around the unit. Plus, the louver arrived after my unit was installed. Wish I knew beforehand so I could have postponed installation! I am going to try attaching from the outside as the screw holes line up but it will look a little wonky. I just want to keep the birds and wasps out.
I would have loved to have the option have a more durable louver or better designed exterior face of the unit. I understand that engineering and economic principles are in play but still, I would have paid more if given the option. I’m giving this unit three stars. It could easily be four or five if it was built better.
Pros: ease of use, Features/Settings
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 8, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Sorry I trusted LG
on August 12, 2021
Posted by: Brad R
from Arizona
Unit struggles to output 68 air when outside temp is 75. Unit is on North side of the house shaded by large tree. In hot weather Unit is unacceptable. Took repairman more than a week to arrive and claims unit is operating properly.
Pros: Quality
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, August 12, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
I sure like my heat and air unit it works great
on December 12, 2022
Posted by: Anonymous
from Milton Florida
Verified Purchase:Yes
I am pleased with my unit it's very efficient and quiet
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Lg air with heat window u
from Milton Florida
Verified Purchase:Yes
I bought this 2 months ago installed in a 5th wheel it works great am pleased
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Broken after 1 minute
on January 10, 2019
Posted by: No heat in Austin
from Austin TX
Bought it one month ago. Ran for 1 minute before fan failed. First repair visit unable to fix. Next visit from a different tech should happen soon? Approaching 4 weeks with a failed unit.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy AB, Social Media , January 14, 2019
Thank you for your feedback, it is very important to us. I can understand how frustrating it would be to encounter the unexpected malfunction of the air conditioner you recently invested in and I would like to thank you for your patience. If there is anything we can assist you with, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Written by a customer while visiting lg.com
Customer Rating
5
Works as expected very good
on December 11, 2020
Posted by: Bubblehead
from Ocala,Fl
[This review was collected as part of a promotion.] Works as expected. Does a very good automatic job.
Pros: Performance
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com