Customer reviews from frigidaire.com
Frigidaire - 27.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Average customer rating
4.3
(220 Reviews)
Rating breakdown 220 reviews
5 Stars
127
4 Stars
58
3 Stars
24
2 Stars
6
1 Star
5
97%of customers recommend this product.
(
38 out of
39)
Customer Reviews for Frigidaire - 27.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
4
Love the refrigerator itself
on May 18, 2020
Posted by: Jeanne A
[This review was collected as part of a promotion.] The refrigerator is a great size with many conveniences. I really do like it. The only thing I am not loving, is the noise. It is very noisy when the compressor is running. It kind of sounds like the fan is constantly hitting something. Otherwise I love it!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love this fridge!!!
on May 23, 2020
Posted by: Suecoho
[This review was collected as part of a promotion.] Our Frigidaire that came with our house when we bought it 16 years ago finally gave out about a month ago so we had to get a new one. We purchased a French door Frigidaire at a local furniture store. This is such an amazing refrigerator. It has adjustable shelves so I can fit everything. The doors have so much room!! The freezer makes ice in about an hour. I just love it.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Nice fridge.
on May 24, 2020
Posted by: refrigerator buyer
[This review was collected as part of a promotion.] I like this fridge but it is a bit noisy sometimes. There is plenty of room and light in the upper compartment. The freezer section could use some help. There is no handle to pull the top shelf out. It would have been better if it came out automatically when you opened the drawer like some other models I looked at. Overall, it a nice unit and it does the job.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, June 3, 2020
Hello Valued Customer.
Thank you for the great feedback. One of our highest goals is customer satisfaction and your feedback will help us understand our strengths and identify areas for growth.
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Thank you for the great feedback. One of our highest goals is customer satisfaction and your feedback will help us understand our strengths and identify areas for growth.
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Noisy and ineffective
on May 31, 2020
Posted by: Afore
I bought this refrigerator about a year ago. It has two major issues, neither of which have been easy (or possible) to resolve. The first is that the freezer unseals on its own. Because I began noticing this, I started putting my full body weight against it every time I close it, my thought being that maybe it wasn't sealed to begin with. I then double check by gently trying to open it, and then I push against it once more (why it should take this much effort to close a freezer, I can't begin to explain...). Once I am confident it is sealed, I walk away and consistently return later to find that it's opened on its own, and the food inside is frosted over and beginning to thaw. Since we are still under warranty, Frigidaire sent someone out to "fix it". Later that night it was open again. Since the main function of this unit is to keep food cold or frozen, this is pretty disappointing.
The second issue is how loud the refrigerator is. Frigidaire consistently claims that the knocking/crackling noise it makes several times a day is "normal". Please explain to me why I have had over a dozen other refrigerators in my life, but none of the rest of them had this "normal" feature. It is loud, happens several times a day, and can be heard from anywhere in the house. This means we are awakened several times each night, and my dog is so terrified of the noise that he hides behind the furniture trembling and is now on a behavior plan and anxiety medication. If simply returning the refrigerator at this point were an option, we would absolutely go that route. This has been an extremely disappointing experience.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , June 9, 2020
Hi, Afore! We value your time and your feedback. We are disheartened to learn that you are not pleased with your unit. We would be glad to help. If your door is not closing properly, be sure that the unit is level by placing a level on top of the refrigerator to make sure the unit is level, side-to-side, and tilted ¼” (6mm) front-to-back. Also, ensure that doors are closed gently and that the Flipper Mullion is in the correct position when closing the refrigerator doors. We understand you feel this unit is noisy. Your high-efficiency refrigerator comes with several normal sounds of operation. Typically, these noises indicate your unit is functioning as it should. Understand that some surfaces such as floors, walls, kitchen cabinets, and even some floor plans may make these sounds more noticeable. Check out this troubleshooting video on the common sounds you may hear.
https://youtu.be/Qbm-4N-T-YA
If this video does not cover the noise you are referring to, please connect with us directly. We are available from 8:30 am to 8 pm EST Monday through Friday. Reach us by phone at (800) 374-4432 or via Live Chat at Frigidaire.com. ~Keyanna
https://youtu.be/Qbm-4N-T-YA
If this video does not cover the noise you are referring to, please connect with us directly. We are available from 8:30 am to 8 pm EST Monday through Friday. Reach us by phone at (800) 374-4432 or via Live Chat at Frigidaire.com. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Wonderfully spacious and well-designed!
on June 5, 2020
Posted by: 86Jackie
[This review was collected as part of a promotion.] This fridge has the best layout I've ever seen and it exceeded my expectations. The door cubbies are deep enough to hold whole gallons. Drawers are sturdy and slide smoothly. Repositionable shelving is convenient but what I like most about the shelves is that they can be positioned side by side to create continuous shelves the width of the fridge, no awkward edging interferes! It even has an alarm in case the door is left open. My favorite part? I no longer have to fight to get all the groceries to fit!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Large French Door Refrigerator
on June 7, 2020
Posted by: Rlopp2
[This review was collected as part of a promotion.] Works well overall. Doors slam shut shaking contents on door shelves
Written by a customer while visiting frigidaire.com
Customer Rating
4
We like it
on June 7, 2020
Posted by: Rusty 1226
[This review was collected as part of a promotion.] Works well. Doors close a little hard. Makes what seems like a lot of little noises. Otherwise great frig.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Simple design
on June 11, 2020
Posted by: Lima3
[This review was collected as part of a promotion.] Wanted to go back to the basics as the water & ice features on the door normally fail. Love the size of this refrigerator.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 17, 2020
Hello, Lima3!
Thank you for your review! Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your review! Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com