Customer reviews from Samsung US
Samsung - DUO 128GB USB 3.0, Micro USB Flash Drive - Black/silver
Average customer rating
4.4
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
30
4 Stars
1
3 Stars
1
2 Stars
2
1 Star
3
86%of customers recommend this product.
(
32 out of
37)
Customer Reviews for Samsung - DUO 128GB USB 3.0, Micro USB Flash Drive - Black/silver
Customer Rating
5
Great for Android phone
on February 21, 2016
Posted by: OrderedChaos
Great flash drive for moving music files from my computer to my android phone
Pros: Inexpensive, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this 128 Gb USB
on February 24, 2016
Posted by: Bobswife
from trade lake
Expertise:Intermediate
This little guy is amazing... Thank you!! I would order these again... price excellent.
Pros: Inexpensive, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Profuct
on May 17, 2016
Posted by: Chewy1232
from Ny
very god prduct i would use it. recommend it to a friend too
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on March 22, 2018
Posted by: jjefferson
from memphis, Tn
Expertise:Beginner
This drive is useless. It never connects to my phone or tablet. Just thanks for a waste of my money.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy OBA, March 28, 2018
jjefferson:
I am very sorry to see that you have encountered issues with the Samsung Duo USB 3.0 flash drive not connecting to your phone or tablet. I understand your disappointment, and hope that you will give us a chance to assist with troubleshooting or warranty service.
Please contact us at 1-800-SAMSUNG (ask for Memory) or via email at: samsungmemorysupport@sea.samsung.com
Support hours are from 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat).
Direct LiveChat with our Memory Team is available 9am-9pm EST (Mon-Fri) at: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
The Samsung Memory & Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
Samsung stands behind the quality and performance of every product we manufacture and we back this model with a 5-year manufacturer's limited warranty if purchased brand-new directly from Amazon.com or any other authorized seller.
We hope to hear from you.
I am very sorry to see that you have encountered issues with the Samsung Duo USB 3.0 flash drive not connecting to your phone or tablet. I understand your disappointment, and hope that you will give us a chance to assist with troubleshooting or warranty service.
Please contact us at 1-800-SAMSUNG (ask for Memory) or via email at: samsungmemorysupport@sea.samsung.com
Support hours are from 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat).
Direct LiveChat with our Memory Team is available 9am-9pm EST (Mon-Fri) at: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
The Samsung Memory & Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
Samsung stands behind the quality and performance of every product we manufacture and we back this model with a 5-year manufacturer's limited warranty if purchased brand-new directly from Amazon.com or any other authorized seller.
We hope to hear from you.
Written by a customer while visiting Samsung US
Customer Rating
2
The Android end failed.
on August 4, 2018
Posted by: Yesamwilling
from Las Vegas, Nevada
Expertise:Intermediate
I purchased this amazing technology after one year the micro USB end Failed can only use USB with OTG. adapter kind of defeats the purpose.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
5
Response from Samsung USBy Samsung Memory, OBA, August 14, 2018
Yesamwilling:
I am very sorry to see that you have encountered issues with the DUO 3.0 USB flash drive.
Please contact us so that we can better investigate your issue and assist you towards a solution or replacement.
You can contact Samsung Customer Support 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat) via:
Toll-free calling at 1-800-SAMSUNG (ask for Memory)
Email at: samsungmemorysupport@sea.samsung.com
Direct LiveChat 9am-9pm EST (Mon-Fri) at: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 5-year manufacturer's limited warranty if purchased brand-new directly from Amazon.com or any other authorized seller.
We hope to hear from you.
~ Samsung Memory
I am very sorry to see that you have encountered issues with the DUO 3.0 USB flash drive.
Please contact us so that we can better investigate your issue and assist you towards a solution or replacement.
You can contact Samsung Customer Support 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat) via:
Toll-free calling at 1-800-SAMSUNG (ask for Memory)
Email at: samsungmemorysupport@sea.samsung.com
Direct LiveChat 9am-9pm EST (Mon-Fri) at: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 5-year manufacturer's limited warranty if purchased brand-new directly from Amazon.com or any other authorized seller.
We hope to hear from you.
~ Samsung Memory
Written by a customer while visiting Samsung US