Customer reviews from lg.com
LG - 2.3 Cu. Ft. 9-Cycle Washer and 7-Cycle Dryer Electric Combo
Average customer rating
3.7
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
43
4 Stars
12
3 Stars
8
2 Stars
4
1 Star
18
67%of customers recommend this product.
(
50 out of
75)
Customer Reviews for LG - 2.3 Cu. Ft. 9-Cycle Washer and 7-Cycle Dryer Electric Combo
Posted by: Eric3333333
from Pawtucket, RI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Too many problems with this machine, to list, leaks, etc.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Compact, efficient, and repairable
on January 8, 2022
Posted by: Kat2912
from Austin, TX
I bought this machine 6 years ago and today I did my first repair, replacing the drain pump. The part was easy to source online and the multi-panel front construction on this washer meant getting to the part was easy. This machine is work horse and while I do not frequently use the dry feature, it is nice to have on cold or rainy days when I cannot line dry clothes.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Love hate relationship
on May 3, 2022
Posted by: Luckylibra
from Riverside, CA
[This review was collected as part of a promotion.] Okay, I am on year 2 of owning this machine, and am on repair #3. Two of the repairs are for the same issue, the drain pump. I am beyond grateful I purchased the extended warranty, but as anyone who has “been there, done that”, I have no washing machine for a week while awaiting service. Now I will say we are household of 4, and we exercise and own a small gym which requires washing our regular clothes plus Gis for jiu jitsu, daily. So this machine is used daily, often two or more loads a day. So that being said it has a lot of use. I love the all in one feature and appreciate the ventless system, much cleaner than other systems. I regularly wipe down the inside and clean the lower lint trap every 1-2 weeks. Overall this machine Would be scoring a 5, if it was more reliable.
Pros: Style/Design
Quality
3
Features
4
Value
4
Response from lg.comBy Jennifer, Social Media, May 4, 2022
Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
1
Terrible brand
on November 23, 2022
Posted by: Aziza
from Barrington Illinois
This washer dryer combo is terrible it won’t dry my towel I put it in on three long cycles. It waste so much electricity and when you put a blanket in the washer the whole washer moves and makes an ungodly sound. This is so cheap I can’t believe a company would sell something this poorly made. LG has the worst washer dryer combo I ever used.
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 28, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG washer/dryer combo. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
The worst
on April 3, 2023
Posted by: Worst of the worst
from Al
I’ve had the washer and dryer for a while because I can’t afford to go and get another as this one I bought was expensive . I literally have to wash the same clothes two of three times because they get this gunk all over them.! no matter how many times I clean inside the washer Wipe it down It still gets gunk all over my laundry its annoying I’m furious. Do not buy this washer.!
In all my years I’ve never had an issues with a washer till now .save your money and buy something else .
In all my years I’ve never had an issues with a washer till now .save your money and buy something else .
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, April 4, 2023
Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
1
Very Poor Quality!
on January 19, 2015
Posted by: Ery11801
from Oklahoma City, OK, USA
I love the features of this machine but it is very poor quality. We have had to have it repaired 6 times in less than 2 years. The warranty will only cover for 1 year. Now that the warranty is up we have had to pay for repairs almost every three months. I could have purchased a new unit for as much as this one has cost in repairs.
Each cycle takes between 4-6 hours to complete and this is when we only have a half load. The clothes always come out damp and very wrinkled.
Now... that being said... I do like that I can put a load of clothes in the washer and when I wake up in the morning they are clean. This is very convenient.
The machine does not have a lint trap but we wipe out the inside seal each time we use it and haven't had a problem with it getting clogged.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Completely Broke Down within 18 Months
on December 3, 2015
Posted by: JeffH
from Pittsburgh, PA
Hey LG, my washer/dryer all in one combo that is only 18 months old won't run and the warranty is up. What a dud!!! We own 4 other LG washers and dryers that are 7 years old and have had no problems. What is up with the washer/dryer combo breaking down after only 18 months???
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Written by a customer while visiting lg.com
Customer Rating
5
Excellent Machine
on November 10, 2014
Posted by: Peter2505
from Palm Beach, FL
I purchased this for my condo in Palm Beach FL. They allow washer and dryers in each individual unit but the condo units were not set up for outdoor dryer venting. The few people who do not have this combo unit, exhaust the dryer right into their apartment. In FL, really? Not good with all the humidity FL already has. I did research and found this unit. It is excellent! I have a large storage room that backs up to the kitchen so water and drainage was right there. I am only a part time resident so after 1 year, have just found the right settings. Really all you need is the "quick wash". Depending on what I wash, I set the dry time to 30 minutes and find that taking the cloths out when slightly damp removes the wrinkles, I hang the cloths right up and all is fine. They feel damp at first but they are so hot the dampness goes right away. It also uses such a small amount of detergent and only a teaspoon of fabric softener. I thought cleaning the lint trap was going to be a chore, however, it is very easy. I have cleaned it 2x in the past year and have found very little lint in the trap. I use a pie pan and pull the tube down and let it empty right into the pan. Couldn't be any easier! An excellent unit!
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com