Customer reviews from bose.com
Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
3.9
(838 Reviews)
Rating breakdown 838 reviews
5 Stars
474
4 Stars
116
3 Stars
63
2 Stars
65
1 Star
120
Customer Reviews for Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
3
Dissapointed
on August 23, 2018
Posted by: JC
Gender:Male
Length of ownership:1 month
I bought my QC comforts II a month ago and just not satisfied with this product. This is my second pair of headphones from Bose with my first being the QC 35's and honestly prefer them over the 35's II. The quality or material of which the 35 II are made of do not seem sturdy or of high quality as one would hope or expect for a Bose product. The material used feels cheap and the buttons wiggle and seem to be not properly set in casing. I've also had some concerns with the noise cancelling feature which seems to be less than the original 35's. I should of stayed with the original 35's instead of upgrading to the wireless 35's II.
Response from bose.comBy Mohsin_S, Bose Support, August 24, 2018
Hello JC,
Thank you for providing your review of the QC35 Series II wireless headphones. We are sorry to hear about the experience you had. The new headphones are built using the same impact-resistant materials, glass-filled nylon, and corrosion-resistant stainless steel, and offer the same unmatched combination of acclaimed noise reduction technology. We are concerned that this has not been the case, and recommend that you contact our Bose technical support team directly so we can take a closer look!
Contact information is located here: https://bose.life/2LXQA9c
Thank you again
Thank you for providing your review of the QC35 Series II wireless headphones. We are sorry to hear about the experience you had. The new headphones are built using the same impact-resistant materials, glass-filled nylon, and corrosion-resistant stainless steel, and offer the same unmatched combination of acclaimed noise reduction technology. We are concerned that this has not been the case, and recommend that you contact our Bose technical support team directly so we can take a closer look!
Contact information is located here: https://bose.life/2LXQA9c
Thank you again
Written by a customer while visiting bose.com
Customer Rating
2
Dies quickly after 2 weeks of use
on September 16, 2018
Posted by: Margni
Gender:Female
Length of ownership:1 month
I bought it a month ago. I was initially thrilled with its comfort and functions until it suddenly started dying in an hr after a full night of charging. So frustrated since I literally need to use it most of the day everyday.
Response from bose.comBy Mohsin_S, Bose Support, September 17, 2018
Hi Margni,
Thank you for providing your review of the QC35 Series II wireless headphones. We are sorry to hear about the trouble you had. This is not the type of experience we would want you to have with any of our products.
We encourage you to contact our Bose technical support team so we may take a closer look at the issues you are encountering. Contact information: https://bose.life/2LXQA9c
Thank you again!
Thank you for providing your review of the QC35 Series II wireless headphones. We are sorry to hear about the trouble you had. This is not the type of experience we would want you to have with any of our products.
We encourage you to contact our Bose technical support team so we may take a closer look at the issues you are encountering. Contact information: https://bose.life/2LXQA9c
Thank you again!
Written by a customer while visiting bose.com
Customer Rating
2
great audio but...
on September 21, 2018
Posted by: JJ Kim
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] I like it for my personal use and video editing. however, one of the main reasons I got these is to watch movies from laptop with my wife on the airplance as we travel a little bit. I have to connect mine to the phone in order for me sync up with my wife's. then since it only supports two BT connection at once, when I try to connect to my laptop, her connection gets dropped.. is there anyway to sync two headphone without using mobile device? how can I watch a movie from my laptop while sharing the audio with other Q35?
Response from bose.comBy Mohsin_S, Bose Support, September 24, 2018
Hi JJ Kim,
Thank you for providing your review of the QC35 Series II wireless headphones. We're glad to hear that you are enjoying the sound quality! You can have up to two devices connected to your headphones at the same time. However, you can only play audio from one device at a time. Here is a support article on switching between connected device: https://bose.life/2NyxcQS
With Music Share you can play music from a music app (i.e. Spotify, Pandora, device storage, etc.) and share the music you're listening to with another compatible Bose Music Share product.
Enabling Music Share: Have one headset paired with your mobile device first -
- In the Bose Connect app, tap the Music Share (double headphone) icon above the volume slider.
- Tap "CONTINUE" and "GET STARTED".
- Locate the device with which to share. If you have more than one compatible Bose product, swipe left or right to find it. Swipe the product icon downward to connect it to Music Share. It will take a few seconds for them to connect.
If you need further assistance, please feel free to contact our Bose technical support at your convenience by clicking here: https://bose.life/2v8YQJ0
Thank you again!
Thank you for providing your review of the QC35 Series II wireless headphones. We're glad to hear that you are enjoying the sound quality! You can have up to two devices connected to your headphones at the same time. However, you can only play audio from one device at a time. Here is a support article on switching between connected device: https://bose.life/2NyxcQS
With Music Share you can play music from a music app (i.e. Spotify, Pandora, device storage, etc.) and share the music you're listening to with another compatible Bose Music Share product.
Enabling Music Share: Have one headset paired with your mobile device first -
- In the Bose Connect app, tap the Music Share (double headphone) icon above the volume slider.
- Tap "CONTINUE" and "GET STARTED".
- Locate the device with which to share. If you have more than one compatible Bose product, swipe left or right to find it. Swipe the product icon downward to connect it to Music Share. It will take a few seconds for them to connect.
If you need further assistance, please feel free to contact our Bose technical support at your convenience by clicking here: https://bose.life/2v8YQJ0
Thank you again!
Written by a customer while visiting bose.com
Customer Rating
2
What a disappointment
on September 24, 2018
Posted by: Ross
Gender:Male
Length of ownership:1 month
I lost my original headset on a flight back form Hawaii in August so I decided to buy the latest QC 35 II as a replacement - and made sure to get silver color so they are visible if they fall down. I never got to use them till last week and what a disappointment. I wore them on a flight to Seattle and connected them to my Galaxy S8 phone to play music. Every minute or so the headphones would disconnect and announce the battery life and the song would stop playing. I finally gave up did not use the headset. I figured it was because there may have been a lot of interference from several headset users on that flight. A few days later I was on a flight to Hawaii and same story. I finally hard wired them in to the phone. I hope there is a firmware fix for this or I want my money back.
Response from bose.comBy Mohsin_S, Bose Support, September 26, 2018
Hello Ross,
Thank you for providing your review of the QC35 Series II wireless headphones. We are sorry to hear about the experience you had. Many times a dropped connection can occur when there is interference between the source device and headphones. Please check for nearby sources of interference or try the headphones in a different location. You may also try clearing the headphones list of paired Bluetooth devices and re-pair.
If you to continue to have trouble, we are here to help! Please contact the Bose technical support team directly so we may take a closer look at the issues you're encountering.
Contact information: https://bose.life/2LXQA9c
Thank you again.
Thank you for providing your review of the QC35 Series II wireless headphones. We are sorry to hear about the experience you had. Many times a dropped connection can occur when there is interference between the source device and headphones. Please check for nearby sources of interference or try the headphones in a different location. You may also try clearing the headphones list of paired Bluetooth devices and re-pair.
If you to continue to have trouble, we are here to help! Please contact the Bose technical support team directly so we may take a closer look at the issues you're encountering.
Contact information: https://bose.life/2LXQA9c
Thank you again.
Written by a customer while visiting bose.com
Customer Rating
2
Auxiliary cord
on September 28, 2018
Posted by: Rook
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I bought the wireless headphones and the auxiliary outlet on the headphones are too small for the auxiliary cord that came with the headphones.
Response from bose.comBy Mohsin_S, Bose Support, October 2, 2018
Hi Rook,
Thank you for providing your review of the QC35 Series II wireless headphones. For clarification, the one end of the backup audio cable is intended to be 2.5mm, this will plug into the headset port on the left earcup. The other end is 3.5mm to plug into the headphone jack of the desired source device.
Hope that helps. If you need further assistance, please do not hesitate to get in touch with us by clicking here: https://bose.life/2LXQA9c
Thank you again.
Thank you for providing your review of the QC35 Series II wireless headphones. For clarification, the one end of the backup audio cable is intended to be 2.5mm, this will plug into the headset port on the left earcup. The other end is 3.5mm to plug into the headphone jack of the desired source device.
Hope that helps. If you need further assistance, please do not hesitate to get in touch with us by clicking here: https://bose.life/2LXQA9c
Thank you again.
Written by a customer while visiting bose.com
Customer Rating
3
Nice headphones but nothing more.
on September 30, 2018
Posted by: LastHolyKing
Gender:Male
Length of ownership:3 months
Pros:
-Great noise cancellation
-Great design
-Comfort
-Great noise cancellation
-Great design
-Comfort
Con:
-Low volume
-Low bass
-High price.
-Low volume
-Low bass
-High price.
I would not recommend this headphones at all.
Headphones at half of the price are sound better.
Headphones at half of the price are sound better.
Response from bose.comBy Mohsin_S, Bose Support, October 3, 2018
Hi LastHolyKing,
Thank you for taking the time to provide a review of the QC35 Series II wireless headphones. Glad to hear you were a fan of the design and comfort. We are sorry that they did not quite live up to your expectations.
We appreciate your feedback here and please reach out to us in the future if you need any assistance with our products!
Contact information: https://bose.life/2LXQA9c
Thank you again.
Thank you for taking the time to provide a review of the QC35 Series II wireless headphones. Glad to hear you were a fan of the design and comfort. We are sorry that they did not quite live up to your expectations.
We appreciate your feedback here and please reach out to us in the future if you need any assistance with our products!
Contact information: https://bose.life/2LXQA9c
Thank you again.
Written by a customer while visiting bose.com
Customer Rating
3
Sound Is Great, Bluetooth Range Is Not Great
on October 5, 2018
Posted by: Gmax
Gender:Male
Length of ownership:6 months
These are great sounding headphones when the Bluetooth works. Bass sound quality is perfect for me. The problem is that I purchased mine about 6 months ago and now Bluetooth seems to go in and out. The range is only about 20 ft. Get super range and sound from my Beats which I use most of the time now. In my opinion the sound quality of the Beats is not as good as Bose, but they do not cut out like Bose QC 35s. The Bose QC 35 is priced way to high for the life expectancy and Bluetooth reliability.
Do not recommend.
Response from bose.comBy Mohsin_S, Bose Support, October 8, 2018
Hello Gmax,
Thank you for providing your review of the QC35 Series II wireless headphones. We are glad to hear that you enjoyed the sound quality. We understand however that you ran into some issues with the Bluetooth connectivity and range, and are sorry to hear that.
The headphones are designed to operate up to 30 feet of the source device. Also, many times a dropped connection can occur when there is interference between the headphones and source device. Please check for sources of interference nearby and please try clearing the headphones and re-pairing: https://bose.life/2vKb227
If you need assistance with your headphones, please feel free to reach out to us at your convenience by clicking here: https://bose.life/2LXQA9c
Thank you again.
Thank you for providing your review of the QC35 Series II wireless headphones. We are glad to hear that you enjoyed the sound quality. We understand however that you ran into some issues with the Bluetooth connectivity and range, and are sorry to hear that.
The headphones are designed to operate up to 30 feet of the source device. Also, many times a dropped connection can occur when there is interference between the headphones and source device. Please check for sources of interference nearby and please try clearing the headphones and re-pairing: https://bose.life/2vKb227
If you need assistance with your headphones, please feel free to reach out to us at your convenience by clicking here: https://bose.life/2LXQA9c
Thank you again.
Written by a customer while visiting bose.com
Customer Rating
3
Power Button Issue
on October 8, 2018
Posted by: Seh
Gender:Male
Length of ownership:1 year or longer
Good headphones, but soon I found out that my Q35 were always connected to my phone, even when I switched off the power button.
The problem is that Q35 has power button issues, where the headphones / bluetooth is always on, --- See the attached Picture for proof.
Response from bose.comBy Mohsin_S, Bose Support, October 9, 2018
Hello Seh,
Thank you for providing your review of the QC35 Series II wireless headphones. We are sorry to hear about the trouble you've experienced. Please contact us directly so we can be of assistance!
Contact information: https://bose.life/2LXQA9c
Thank you again
Thank you for providing your review of the QC35 Series II wireless headphones. We are sorry to hear about the trouble you've experienced. Please contact us directly so we can be of assistance!
Contact information: https://bose.life/2LXQA9c
Thank you again
Written by a customer while visiting bose.com