Customer reviews from bose.com
Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
3.9
(838 Reviews)
Rating breakdown 838 reviews
5 Stars
474
4 Stars
116
3 Stars
63
2 Stars
65
1 Star
120
Customer Reviews for Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
3
Does not provide audio mic for PC
on March 13, 2019
Posted by: John
Gender:Male
Length of ownership:1 month
Replaced previous Bose wired comfort headphones with QC35II but the mic does not work when connected to my PC, very disappointing.
Response from bose.comBy Sam_F, Bose Technical Support, March 19, 2019
Hi John! Thank you for your review of the QuietComfort 35 Headphones.
We are sorry to hear about your issues. The microphone will only be available to use when the headphones are connected to your PC via Bluetooth. The microphone is not functional when connected with an audio cable. If you are connected via Bluetooth and still having issues - please check this Community post - https://bose.life/2MIpS0v
Also, we would advise getting in touch with Customer Service who will be more than happy to run through further troubleshooting to resolve this issue. You can find contact details here - https://bose.life/2f4nJid
Have a great day!
We are sorry to hear about your issues. The microphone will only be available to use when the headphones are connected to your PC via Bluetooth. The microphone is not functional when connected with an audio cable. If you are connected via Bluetooth and still having issues - please check this Community post - https://bose.life/2MIpS0v
Also, we would advise getting in touch with Customer Service who will be more than happy to run through further troubleshooting to resolve this issue. You can find contact details here - https://bose.life/2f4nJid
Have a great day!
Written by a customer while visiting bose.com
Customer Rating
2
Poor directions. Only able to connect with tele
on March 17, 2019
Posted by: Jdmisel
Gender:Male
Length of ownership:3 months
Dissatisfied with poor directions and lack and poor distance to receive music/tv. Had similar wireless Sony headset purchased about 20 yrs ago. They are superior in quality, coverage area and at a fraction of the cost. Actually about 1/2 the cost. Plus we don’t have a store to go to and talk to someone about how to get the most out of product. Very disappointed.
Response from bose.comBy Liam_W, Bose, March 20, 2019
Thanks for reviewing our Quietcomfort 35 II headphones.
We're sorry to hear that you're unhappy with the quality of the product and that you don't have a store nearby to talk to.
For the best advice, we would advise that you go to our website, and get in touch with your Bose support line to talk to someone about the function and use of the product.
We hope this helps!
We're sorry to hear that you're unhappy with the quality of the product and that you don't have a store nearby to talk to.
For the best advice, we would advise that you go to our website, and get in touch with your Bose support line to talk to someone about the function and use of the product.
We hope this helps!
Written by a customer while visiting bose.com
Customer Rating
2
Takes Way Too Long
on May 21, 2019
Posted by: Captual
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] Well made QC35-2. Colors were not matching what was shown. What was not good is the 8 weeks + it takes to get them.
Response from bose.comBy Kerri , Technical Support, May 22, 2019
Hi Captual,
thank you for taking the time to review our product.
I’m sorry to hear that this product is not as you expected.
I would recommend reaching out to your local Customer Service Team for assistance.
Once again, thank you for your interest in our products.
Have a great day!
Kindest,
Kerri - Technical Support Specialist.
thank you for taking the time to review our product.
I’m sorry to hear that this product is not as you expected.
I would recommend reaching out to your local Customer Service Team for assistance.
Once again, thank you for your interest in our products.
Have a great day!
Kindest,
Kerri - Technical Support Specialist.
Written by a customer while visiting bose.com
Customer Rating
1
Useless
on August 5, 2019
Posted by: Xtinah
Gender:Female
Length of ownership:1 week
Sorry to say that these quote-unquote noise cancelling headphones are pretty much useless. Years ago I had a pair of wired noise cancelling Bose headphones and they worked as expected. I'm returning them.
Response from bose.comBy Tegan, Customer Support , August 6, 2019
Hello, thank you for providing us with a review of your Quiet Comfort 35 II headphones. I do apologise that you have been left disappointed with this product. If you ever experience issues with your headphones we would love to do what we can to get this resolved for you, please do not hesitate to get in contact with our product support team, an agent will be more than happy to assist you. I am very sorry that you will be returning your product but we appreciate you giving them a go.
Written by a customer while visiting bose.com
Customer Rating
2
Not as good as
on September 20, 2019
Posted by: m
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] My first pair of Bose headphones (Qc25 Quiet Comfort 25) were better in many ways. Even after battery died, they played music (without noise cancellation) and they easily connected to all of my devices. This is a big problem with the 35's. When the battery dies, so does access to music. This is a drag, especially on long flights. More importantly, the quality of the sound was better when all i want to do is cancel sound -- especially outside, here in new york city - - the Quiet Comfort 35 II amplifies truck engines, whereas the 35's are much quieter. What's better about wireless headphones? The long cord was always ripping off the headphones. Honestly, though, if the ear pads had not worn out and if the replacement ear pads had actually fit securely, rather than falling out constantly, I'd still be using them. The most frustrating thing is that i am unable to figure out how to connect them to my macbook pro, since the bose website has no help and no service either.
Response from bose.comBy Jeff G, Customer Support, September 24, 2019
Hello,
Thank you for your recent review of the QC35 II headphones.
I can confirm that should the battery die, like the QC25, the QC35 also come with an audio cable, to allow you to continue using them via a direct connection while powered off.
With regards to pairing to your computer, this is easily achieved, and our team would be glad to help you. Please head over to the contact page of the site to get in touch.
Thanks again for your review.
Kind regards,
Jeff G - Customer Support
Thank you for your recent review of the QC35 II headphones.
I can confirm that should the battery die, like the QC25, the QC35 also come with an audio cable, to allow you to continue using them via a direct connection while powered off.
With regards to pairing to your computer, this is easily achieved, and our team would be glad to help you. Please head over to the contact page of the site to get in touch.
Thanks again for your review.
Kind regards,
Jeff G - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Way worse noice cancelling than Sony and Bose QC30
on October 3, 2019
Posted by: jakubsz123
Gender:Male
Length of ownership:6 months
No button to hear your surroundings. Personally I find them uncomfortable and in summer my ears get sweaty. The quality of sound is ok but well... not astonishing.
Response from bose.comBy Kerri , Customer Support, October 7, 2019
Hi Jakubsz123,
I'm sorry to hear that you feel the Noise Canceling is not as good as other headsets.
In regards to hearing your surroundings, as these are the QC35 II's, they have an action button that you are able to toggle in the Bose Connect App. You can use it to control your level of Noise Canceling from High, Low or off. Low is an 'Aware' mode which allows you to hear your surroundings.
I hope this helps clarify some of the features of the headphones. If you ever need assistance in the future please reach out to us at https://bose.life/1RwxI8E.
Kindest,
Kerri - Customer Support
I'm sorry to hear that you feel the Noise Canceling is not as good as other headsets.
In regards to hearing your surroundings, as these are the QC35 II's, they have an action button that you are able to toggle in the Bose Connect App. You can use it to control your level of Noise Canceling from High, Low or off. Low is an 'Aware' mode which allows you to hear your surroundings.
I hope this helps clarify some of the features of the headphones. If you ever need assistance in the future please reach out to us at https://bose.life/1RwxI8E.
Kindest,
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Not intuitive
on October 8, 2019
Posted by: CrazyCamo
Gender:Male
Length of ownership:1 week
Sem great if i could get them to pair again on my pc. Did it once last night, got them to work half way with overwatch. In the effort to get them to work i tried updating everything. Updated the system, and now they wont connect to my pc. I'm going to keep giving it a shot, but i bought them for gaming and this process is taking to long and is so annoying.
Response from bose.comBy Jeff G, Customer Support, October 10, 2019
Hello there,
Thank you for your review of the QuietComfort 35 II headphones.
I'm sorry to hear you had issues in reconnecting the product to your computer. Our Bluetooth headphones will automatically attempt to reconnect to the last paired device when switched on. If you paired to another device, then you can slide the power switch over to Bluetooth to switch between the paired devices.
If you have issues, you can clear the device list on the headphones by holding the power switch over to Bluetooth for around 10 seconds. You'll hear a voice prompt that confirms the list is clear. To learn more about pairing, you can find instructions here: https://bose.life/315BsZS
If you wish to discuss this further, do not hesitate to reach out to support here: https://bose.life/2Xll2Lo. The team will be happy to help!
Thanks again for your review. Have a great day.
Kind regards,
Jeff G - Customer Support
Thank you for your review of the QuietComfort 35 II headphones.
I'm sorry to hear you had issues in reconnecting the product to your computer. Our Bluetooth headphones will automatically attempt to reconnect to the last paired device when switched on. If you paired to another device, then you can slide the power switch over to Bluetooth to switch between the paired devices.
If you have issues, you can clear the device list on the headphones by holding the power switch over to Bluetooth for around 10 seconds. You'll hear a voice prompt that confirms the list is clear. To learn more about pairing, you can find instructions here: https://bose.life/315BsZS
If you wish to discuss this further, do not hesitate to reach out to support here: https://bose.life/2Xll2Lo. The team will be happy to help!
Thanks again for your review. Have a great day.
Kind regards,
Jeff G - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great Features.
on November 22, 2020
Posted by: Igster
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I bought these yo replace my corded ones from years ago.
Written by a customer while visiting bose.com