Customer reviews from bose.com
Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
3.9
(838 Reviews)
Rating breakdown 838 reviews
5 Stars
474
4 Stars
116
3 Stars
63
2 Stars
65
1 Star
120
Customer Reviews for Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
1
Horrible
on May 19, 2019
Posted by: Wyatt888
Gender:Male
Length of ownership:1 month
These won't connect to any device I have. Have had them for one month and the whole time they disconnect and now don't even come up on my bluetooth menu or Bose app. Honestly huge waist of money. I don't recommend
Response from bose.comBy Kerri , Techncial Support, May 22, 2019
Hi Wyatt888,
Thank you for your interest in our QC35 headphones.
I'm sorry to hear that you are experiencing issues with your product. This is certainly not normal behaviour. I would recommend clearing the Bluetooth list on the headphones and reconnecting to the source device. If this is unsuccessful, I would suggest reaching out to your local Technical Support Team for assistance. One of our agents will be more than happy to assist you.
Thank you for taking the time to review our product.
Have a great day!
Kindest,
Kerri - Technical Support Specialist
Thank you for your interest in our QC35 headphones.
I'm sorry to hear that you are experiencing issues with your product. This is certainly not normal behaviour. I would recommend clearing the Bluetooth list on the headphones and reconnecting to the source device. If this is unsuccessful, I would suggest reaching out to your local Technical Support Team for assistance. One of our agents will be more than happy to assist you.
Thank you for taking the time to review our product.
Have a great day!
Kindest,
Kerri - Technical Support Specialist
Written by a customer while visiting bose.com
Customer Rating
1
Problem with my headphones
on November 15, 2017
Posted by: 007007eddy
Gender:Male
I bought my headphones some months ago and its started to give me problems
Written by a customer while visiting bose.com
Customer Rating
1
Totally different color
on April 17, 2019
Posted by: Syorker
I got this for my birthday present. Two very different tone of gold color. Very disappointed. I am returning this headphone.
Response from bose.comBy Charlotte, Technical Support, April 23, 2019
Hello. Thank you for your review of the QuietComfort 35 II Wireless Headphones.
We're very sorry to hear you are disappointed.
If there is anything we can do, please get in touch with us.
You can find contact details via this link: https://bose.life/2WPxenI
Select your country and scroll to the bottom of the page where you will see the 'Contact Us' feature.
Have a great day!
We're very sorry to hear you are disappointed.
If there is anything we can do, please get in touch with us.
You can find contact details via this link: https://bose.life/2WPxenI
Select your country and scroll to the bottom of the page where you will see the 'Contact Us' feature.
Have a great day!
Written by a customer while visiting bose.com
Customer Rating
1
Cable jack does not fit BA socket
on May 17, 2019
Posted by: John
Length of ownership:1 month
What’s going on?! My new QC headphones jack cable doesn’t fit in the British Airways headphone socket. So I bought the Bose two pin adapter but this also doesn’t fit (the second pin is too long and too far apart). My old QC jack cable still works so I’m going to have to return the new headphones - what at failure!!
Response from bose.comBy Charlotte, Technical Support, May 20, 2019
Hello.
Thank you for taking the time to review the QuietComfort 35 II Wireless Headphones.
I'm sorry to hear of your frustrations with the airline adapter. This seems very unusual as there has been no change to the adapter with the upgrade to the series II version.
It seems that the majority of British Airways flights also do not require an Airline Adapter and support the use of a regular single 3.5mm audio jack.
If you are still sure that you have a different adapter with your newer QC35 II Headphones, please contact our Customer Service team and we will ensure that you have the correct adapter.
Have a great day!
Thank you for taking the time to review the QuietComfort 35 II Wireless Headphones.
I'm sorry to hear of your frustrations with the airline adapter. This seems very unusual as there has been no change to the adapter with the upgrade to the series II version.
It seems that the majority of British Airways flights also do not require an Airline Adapter and support the use of a regular single 3.5mm audio jack.
If you are still sure that you have a different adapter with your newer QC35 II Headphones, please contact our Customer Service team and we will ensure that you have the correct adapter.
Have a great day!
Written by a customer while visiting bose.com
Customer Rating
1
will not pair with a second device
on May 3, 2020
Posted by: klcwarchitect
Gender:Female
Length of ownership:1 year or longer
Once these were paired with my Surface, they would not pair with any other device. What a waste.
Response from bose.comBy Andy, Customer Support, May 6, 2020
Hey,
The QC35 headphones can actually pair to two Bluetooth devices simultaneously. More info is available at https://bose.life/2XUqdTa. The support article at https://bose.life/3dmGNT9 will help resolve your issue.
Andy - Customer Support
The QC35 headphones can actually pair to two Bluetooth devices simultaneously. More info is available at https://bose.life/2XUqdTa. The support article at https://bose.life/3dmGNT9 will help resolve your issue.
Andy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
INCLUDE A BLUETOOTH TRANSMITTER
on December 10, 2021
Posted by: MARCUS LARCUS
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I WATCH TV WITH THESE, BUT I CAN'T ENJOY THE WIRELESS FUNCTION WITH OUT A BLUETOOTH TRANSMITTER TO PUG INTO MY TV. I WOULD THINK YOU WOULD OFFER THIS AS AN ACCESSORY ITEM. YOU OFFER EVERY THING ELSE. I MAY RETURN HEADPHONES BECAUSE OF THIS
LACK OF INSIGHT ON YOUR PART.
LACK OF INSIGHT ON YOUR PART.
Written by a customer while visiting bose.com
Customer Rating
3
A little bit dissapointed
on August 25, 2018
Posted by: Castiel
Gender:Male
Length of ownership:1 week
I was so happy when I received my QuietComfort 35 II because I had high expectations about it. But first, the app doesn't work that well I don't know for Android but for my Apple X I have it just keeps looking for the device and never finds it. I had to pair it directly from my phone. I also uninstalled and installed back but it did the same thing. Second, when changing it from one device to the other it is just a mess, it goes back to the other one or vice versa. Third, when you answer a call the voice sounds intermittent. And on top of it all the sound quality for music isn't better than my original ear plugs that come with my iPhone. Oh, forgot to mention that I did the software upgrade online but there were no changes whatsoever
Response from bose.comBy Mohsin_S, Bose Support, August 27, 2018
Hello Castiel,
Thank you for providing your review of the QC35 Series II wireless headphones. We are sorry to hear about the trouble you had! While we cannot guarantee compatibility, the headphones are compatible with most Android and Apple devices. This is definitely not the experience we want you to have with our Bose products. Please contact our Bose technical support team directly so we may take a closer look at the issues you're encountering.
Contact information: https://bose.life/2LXQA9c
Thank you again.
Thank you for providing your review of the QC35 Series II wireless headphones. We are sorry to hear about the trouble you had! While we cannot guarantee compatibility, the headphones are compatible with most Android and Apple devices. This is definitely not the experience we want you to have with our Bose products. Please contact our Bose technical support team directly so we may take a closer look at the issues you're encountering.
Contact information: https://bose.life/2LXQA9c
Thank you again.
Written by a customer while visiting bose.com
Customer Rating
3
great wired headphones
on October 26, 2019
Posted by: Digger
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] After using a QC15 for many years(which I still own) I bought these for my daughter. These are great noise canceling headphones and are worth the money. So why the three stars? Because to use the bluetooth feature with an Iphone, you have get an app which is $2 from the app store.
Nope.
Sell me a product where every feature functions, or do not advertise the bluetooth. Or, put up a disclaimer here that says you are going to have to spend more money.
We like the headphone a lot and are going to keep it. We just won't be using bluetooth. We won't donate to apple, and we will keep the two stars as payment.
Nope.
Sell me a product where every feature functions, or do not advertise the bluetooth. Or, put up a disclaimer here that says you are going to have to spend more money.
We like the headphone a lot and are going to keep it. We just won't be using bluetooth. We won't donate to apple, and we will keep the two stars as payment.
Response from bose.comBy Kerri , Customer Support, October 28, 2019
Hi Digger,
Thank you for your review of the QC35 II, I'm so glad to hear that you enjoy the Noise Cancelling of the headphones!
In regards to the App, if the app store is requiring payment please do not download, this is the wrong application. No application from Bose requires additional payment.
You can connect the headphones to your phone without using an application. All you need to do is open your Bluetooth menu and search for the headphones.
If you need any assistance, please do reach out to us here: https://bose.life/32WN6YL, we'd love to help!
Kindest,
Kerri - Customer Support
Thank you for your review of the QC35 II, I'm so glad to hear that you enjoy the Noise Cancelling of the headphones!
In regards to the App, if the app store is requiring payment please do not download, this is the wrong application. No application from Bose requires additional payment.
You can connect the headphones to your phone without using an application. All you need to do is open your Bluetooth menu and search for the headphones.
If you need any assistance, please do reach out to us here: https://bose.life/32WN6YL, we'd love to help!
Kindest,
Kerri - Customer Support
Written by a customer while visiting bose.com