Customer reviews from bose.com
Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
3.9
(838 Reviews)
Rating breakdown 838 reviews
5 Stars
474
4 Stars
116
3 Stars
63
2 Stars
65
1 Star
120
Customer Reviews for Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
3
QC35 Air Travel connection
on January 6, 2022
Posted by: EdG
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I understand no Bluetooth on airplane so tried to connect the wire that came with headphones, could not use on the three hour plane ride as wired connection to earphone jack did not work, headphones kept searching for Bluetooth signal. I was able to connect via my phone Bluetooth and listen to my music and headphones worked fine, main reason I purchased was to use on plane travel, a little dissatisfied I can not use on plane.
Response from bose.comBy Nelson Penney, Customer Support, January 6, 2022
Hi Ed,
We're happy to see that you're enjoying your headphones.
We're sorry that you weren't able to use them when on your flight. Some airlines need an adapter to use your own headphones during flight. We have an optional adapter which you can find it here https://bose.life/3pZhZde.
-Nic Bose Customer Support
We're happy to see that you're enjoying your headphones.
We're sorry that you weren't able to use them when on your flight. Some airlines need an adapter to use your own headphones during flight. We have an optional adapter which you can find it here https://bose.life/3pZhZde.
-Nic Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
no mute feature
on July 22, 2020
Posted by: melly
Gender:Female
Length of ownership:3 months
very disappointed with the design and functionality. no basic features making them useless. will not purchase Bose again, feel i got ripped off and the company has lowered its standards. cheap design, dumb useless buttons, but expensive product.
Written by a customer while visiting bose.com
Customer Rating
1
Do NOT buy
on October 23, 2018
Posted by: BayouBean
Gender:Male
Length of ownership:1 year or longer
I used the headphones maybe 12 times before they failed, no sound whatsoever. Took very good care of them (for the price I had to).
I've had several Bose products over the years; initially I was pleased but both this product and their Solo speaker "failed" (no sound) way short of what should have been their useful life.
I will never even consider buying Bose again and I have over two dozen high-end audio devices in my home.
I've had several Bose products over the years; initially I was pleased but both this product and their Solo speaker "failed" (no sound) way short of what should have been their useful life.
I will never even consider buying Bose again and I have over two dozen high-end audio devices in my home.
Response from bose.comBy Mohsin_S, Bose Support, October 25, 2018
Hello BayouBean,
Thanks for providing your review of the QC35 Series II wireless headphones. We appreciate hearing that you've been a loyal fan of products and it sounds like you take great care of them.
We're sorry to hear about the trouble you've experienced with your headphones. We stand by all our products and we'd be happy to take a closer look at that if you're interested. Please feel free to reach out to us on our Community or by phone:
Link to our Community: https://community.bose.com/
Additional contact info: https://bose.life/2LXQA9c
Thank you again, and take care.
Thanks for providing your review of the QC35 Series II wireless headphones. We appreciate hearing that you've been a loyal fan of products and it sounds like you take great care of them.
We're sorry to hear about the trouble you've experienced with your headphones. We stand by all our products and we'd be happy to take a closer look at that if you're interested. Please feel free to reach out to us on our Community or by phone:
Link to our Community: https://community.bose.com/
Additional contact info: https://bose.life/2LXQA9c
Thank you again, and take care.
Written by a customer while visiting bose.com
Customer Rating
1
Doesn’t work
on June 15, 2019
Posted by: Addie
Length of ownership:1 month
Buying I understood that most people voices wouldnt be cancelled. That sucks but naively went on and bought. These absolutely do not cancel any persons voice. I can hear voices loud and clear on high cancelling setting. What makes it worst from my understanding there’s nothing I can do about these headphones because I the customized version.
Written by a customer while visiting bose.com
Customer Rating
4
Nice but did not work as well a I expected
on March 9, 2018
Posted by: OldMan
Gender:Male
I purchased the head phones intending to use them while I was cutting the grass or working in my shop. I have some hearing loss and was hoping I could use them to listen to music and eliminate the noise from the lawn mower and tools in my shop. The speakers were very comfortable and the sound was exactly what you expect from Bose. They did eliminate a lot of the sound but I found I had to turn the volume on the speakers up to hear the music. This defeated the purpose of having the headphones to protect my hearing.
Unfortunately I ended up taking them back. This was not my first Bose purchase and it won't be my last. Bose has a great product but this one did not work for me.
Written by a customer while visiting bose.com
Customer Rating
1
Too many updates
on June 4, 2019
Posted by: sw
Gender:Male
Length of ownership:1 year or longer
Why in the world is Bose updating its firmware so frequently? This frequent interruption of use is not acceptable. I was totally happy using the factory version of the firmware until the first update actually made things worse. After the first update on my headphone, all the notification sound became glitchy. None of the numerous updates following the first one was able to fix the glitch. Also, sending things important as firmware update file via Bluetooth? I don't know what to say.
Response from bose.comBy Andy, Technical Support, June 7, 2019
Hi Sw,
Thanks for your review of our QuietComfort 35 II headphones. We're happy to hear that you loved using them, but were experiencing issues with updates to the device. We regularly publish firmware updates to address stability and bug issues, as well as incorporate exciting new features to the headphones. Updates can be processed either via our Bose Connect application, or using a Micro-USB cable on our firmware update website.
If you're experiencing any issues with your headphones, please reach out to your local Bose support and we'd love to resolve any issues you're currently experiencing.
Andy - Bose Support
Thanks for your review of our QuietComfort 35 II headphones. We're happy to hear that you loved using them, but were experiencing issues with updates to the device. We regularly publish firmware updates to address stability and bug issues, as well as incorporate exciting new features to the headphones. Updates can be processed either via our Bose Connect application, or using a Micro-USB cable on our firmware update website.
If you're experiencing any issues with your headphones, please reach out to your local Bose support and we'd love to resolve any issues you're currently experiencing.
Andy - Bose Support
Written by a customer while visiting bose.com
Customer Rating
5
Can't wait to activate after Christmas is done
on December 13, 2021
Posted by: Valerie
Gender:Female
Length of ownership:1 week
[This review was collected as part of a promotion.] I can't wait to open this on Christmas morning. I am sure it will be wonderful
Written by a customer while visiting bose.com
Customer Rating
1
Ear cushions
on February 5, 2020
Posted by: PedroR
Gender:Male
Length of ownership:1 year or longer
I bought my Bose Quietcomfort 35 wireles headphones II three years ago. See how the ear cushions are now.
Response from bose.comBy Tori Mae, Customer Support , February 6, 2020
Hello Pedro!
So happy to hear that your headphones have been going strong for 3 years now. The cushions are made from a protein leather, which can naturally deteriorate over time with use. This can be accelerated by environmental factors such as heat and humidity, but the great news is that we do stock replacement cushions. You can purchase them here https://bose.life/2uZjAWn.
I hope you continue to love your headphones for many years to come.
Kind Regards,
Tori Mae - Customer Support
So happy to hear that your headphones have been going strong for 3 years now. The cushions are made from a protein leather, which can naturally deteriorate over time with use. This can be accelerated by environmental factors such as heat and humidity, but the great news is that we do stock replacement cushions. You can purchase them here https://bose.life/2uZjAWn.
I hope you continue to love your headphones for many years to come.
Kind Regards,
Tori Mae - Customer Support
Written by a customer while visiting bose.com