Customer reviews from bose.com
Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
3.9
(838 Reviews)
Rating breakdown 838 reviews
5 Stars
474
4 Stars
116
3 Stars
63
2 Stars
65
1 Star
120
Customer Reviews for Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
5
Incredible Headphones
on April 4, 2020
Posted by: Gary
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] Most comfortable headphones I have ever owned. Bullet proof bluetooth connection process. Best noise canceling and most natural sound. Worked perfect right out of the box. My other headphones were Difinitive Technology Symphany 1, 400 dollar headphone. The bose are superior in every way
Written by a customer while visiting bose.com
Customer Rating
1
Stalling on YouTube stream (Win10, chrome)
on July 12, 2020
Posted by: Alex
Gender:Male
Length of ownership:1 year or longer
Do not spend money!!! Each day stalling on audio stream and only PC reset is help to repair it. BAD and UNCOMFORTABLE. Do not touch it. Deeply and strongly Un-Recommended !!!.
Response from bose.comBy nicole leboeuf, Global Customer Service, July 15, 2020
Hey Alex! That sounds very unusual — these headphones should not be experiencing stalling or drop out issues. Have you performed a reset on the headphones? Also, is your firmware up to date? We'd love to help you with these issues so you can experience true Bose quality. Please reach out to us directly at https://bose.life/38Q1vZs, so we can work towards a resolution.
Thanks,
Sam — Customer Support
Thanks,
Sam — Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Does not cancel noise.
on October 13, 2018
Posted by: xonilda
Length of ownership:1 week
Not sure why these headphones are promoted as “noise canceling” when I can still hear noise. Noise reduction would be a more suitable name.
Response from bose.comBy Mohsin_S, Bose Support, October 16, 2018
Hello xonilda,
Thank you for providing your review of the QC35 Series II wireless headphones. The Acoustic Noise Cancelling refers to the technology which is a method of reducing unwanted noise by electronically creating a signal that is the mirror image of the unwanted noise.
ANC is most effective in environments with lots of low-frequency "droning" type sounds (Examples: Buses, air-conditioning, airplane engine noise, etc). We find that the noise cancellation effect may not be quite as effective on "transient" or "sharper" sounds in some environments. (Examples: The human voice, quick loud noises, babies crying, etc.)
If you have any further questions or concerns, please feel free to reach out to us.
Link to the community: https://community.bose.com/
Addition contact info: https://bose.life/2LXQA9c
Thank you again.
Thank you for providing your review of the QC35 Series II wireless headphones. The Acoustic Noise Cancelling refers to the technology which is a method of reducing unwanted noise by electronically creating a signal that is the mirror image of the unwanted noise.
ANC is most effective in environments with lots of low-frequency "droning" type sounds (Examples: Buses, air-conditioning, airplane engine noise, etc). We find that the noise cancellation effect may not be quite as effective on "transient" or "sharper" sounds in some environments. (Examples: The human voice, quick loud noises, babies crying, etc.)
If you have any further questions or concerns, please feel free to reach out to us.
Link to the community: https://community.bose.com/
Addition contact info: https://bose.life/2LXQA9c
Thank you again.
Written by a customer while visiting bose.com
Customer Rating
1
how do I make thse headphones work?
on February 24, 2018
Posted by: Colin Lucas
Gender:Male
I want to listen to my TV via the audio cable however cannot accomplish that. I can hear wireless music but cannot get the TV to the headphones. The User Guide on the website is useless. I'm sure these are great headphones however the lack of instructions makes them completely useless
Response from bose.comBy Tony_g, bose support, February 26, 2018
Hi, thanks for sharing your experience with the QC35 series II headphones. We are sorry to hear that you are having difficulties pairing to your television. Please feel free to reach out to customer service for assistance. Here is a link you can use. http://bose.life/2qwENj4 . Click on your country, scroll down to "Contact Us" Have a great day! Tony – Bose Support
Written by a customer while visiting bose.com
Customer Rating
1
Can not use when charging
on May 11, 2019
Posted by: Billsmith3201
Gender:Male
Length of ownership:3 months
Liked it at first, awesome sound & clarity. But was so disappointed when I tried to use it when the battery was low and it did not work anymore with bluetooth while I needed to charge it. All my other devices work while charging, laptop, tablet, and cellphone.
Response from bose.comBy Charlotte, Technical Support, May 14, 2019
Hi there.
Many thanks for your review of the QuietComfort 35 II Headphones.
I'm sorry to hear that you are disappointed with the charging aspect of the headphones. An audio cable is provided so that you are still able to enjoy your music when the battery is depleted or is charging.
If you have any questions at all, please do reach out to us and we will be happy to answer any you may have.
Have a wonderful day!
Many thanks for your review of the QuietComfort 35 II Headphones.
I'm sorry to hear that you are disappointed with the charging aspect of the headphones. An audio cable is provided so that you are still able to enjoy your music when the battery is depleted or is charging.
If you have any questions at all, please do reach out to us and we will be happy to answer any you may have.
Have a wonderful day!
Written by a customer while visiting bose.com
Customer Rating
1
Can’t use my new Bose in airplane
on December 16, 2021
Posted by: Disappointed traveler
Gender:Female
Length of ownership:1 month
I bought the new head phones to use on a transatlantic trip. I also purchased the “plane headphone adapter”. It didn’t work. So disappointing - so after spending all of that money, I had to use the headset the phone provided. bummer. wish I could return. I can’t rate any of the items below as I couldn’t use.
Written by a customer while visiting bose.com
Customer Rating
5
Noisy office & this works spectacularly
on December 5, 2018
Posted by: Skip
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] We run a recruiting firm with folks in a bullpen. Noisy! These headphones have made the calls and the day so much more comfortable and enjoyable for everyone.
Written by a customer while visiting bose.com
Customer Rating
1
Will not connect to Samsung Note 9
on October 29, 2019
Posted by: unhappy
Length of ownership:6 months
I have researched and tried and the Bose QuietComfort 35 ii will not connect to my cell phoen or laptop as indicated. Have tried several times - warrning to those who wish to purchase when will not connect support hard to get.
Response from bose.comBy Tegan , Customer Support , October 30, 2019
Hello,
Thanks for providing us with a review of your QuietComfort 35 II Headphones.
I am so sorry to hear that you are experiencing some issues with connectivity to your Samsung Note 9 and your laptop.
This is not what we would expect and we would love to get this resolved for you. Please reach out to us via the following information https://bose.life/2kOgS12 an agent here will be more than happy to assist you and get you enjoying your headphones!
Thanks for providing us with a review of your QuietComfort 35 II Headphones.
I am so sorry to hear that you are experiencing some issues with connectivity to your Samsung Note 9 and your laptop.
This is not what we would expect and we would love to get this resolved for you. Please reach out to us via the following information https://bose.life/2kOgS12 an agent here will be more than happy to assist you and get you enjoying your headphones!
Written by a customer while visiting bose.com