Customer reviews from bose.com
Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
3.9
(838 Reviews)
Rating breakdown 838 reviews
5 Stars
474
4 Stars
116
3 Stars
63
2 Stars
65
1 Star
120
Customer Reviews for Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
5
QuietComfort 35 headphones
on November 19, 2021
Posted by: Aki
Gender:Female
Length of ownership:1 week
[This review was collected as part of a promotion.] ❤️ I love these headphones. I am definitely using for my travel.
Written by a customer while visiting bose.com
Customer Rating
1
bad sound
on May 21, 2018
Posted by: notpleased1234
Gender:Male
i bought these a year ago and they suck really bad after the newest update... i have the volume on high and almost cant hear anything...
Response from bose.comBy Tony_g, bose support, May 23, 2018
Hi,
Thank you for sharing your experience with your QC35II. We are sorry that it didn't live up to your expectations. We would recommend that you contact your local Bose support using this link. https://bose.life/2qwENj4. Have a great day!
Tony - Bose Support
Written by a customer while visiting bose.com
Customer Rating
5
Another amazing product by Bose
on October 6, 2018
Posted by: Kantz14
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] I got these headphones approximately 4 months ago, and I love them! I use them at least 2-4 hours daily, and only have to charge them once a week, which takes about 1.5 hours. The audio quality is great, with a good amount of bass and treble, though I wish these headphones had a little more bass. The Bose connect app makes it easy to connect my headphones with nfc pairing. And the appearance is also the best on the market! Good job Bose!
Written by a customer while visiting bose.com
Customer Rating
1
Made for an enormous noggin
on February 28, 2019
Posted by: Soulhealer1
Gender:Female
Length of ownership:3 months
I really wanted to love these! I was so excited when they came out but it was a big let down.
First they are very difficult to use. The set up didn’t work and I spent an hour troubleshooting it. Then when they finally worked the head phone were too loose and couldn’t be tightened. I’m not a small person and if i barely move my head they fall off. So I can not use them unless I hold them on to my head. forget walking or working out and sleeping....nope!
Then the sound isn’t really great either. I have several other Bose products that I absolutely love and use daily...this has been in a drawer since I got for Christmas and it’s never used.
First they are very difficult to use. The set up didn’t work and I spent an hour troubleshooting it. Then when they finally worked the head phone were too loose and couldn’t be tightened. I’m not a small person and if i barely move my head they fall off. So I can not use them unless I hold them on to my head. forget walking or working out and sleeping....nope!
Then the sound isn’t really great either. I have several other Bose products that I absolutely love and use daily...this has been in a drawer since I got for Christmas and it’s never used.
Response from bose.comBy Annabelle_L, Bose Technical Support, March 4, 2019
Hi,
Thank you for reviewing your QC35 headphones. We are sorry to hear that you encountered some problems while setting up your new headphones. I encourage you to contact Customer Service if you have any additional questions about the use of your headphones. Our agents will be happy to answer any queries you might have. Regarding the fit, this is odd as the QC35 II have a headband that can be be stretched and adjusted to fit different size heads. If at all possible, I suggest you visit one of our stores or re-seller and try the headphones to check if you have the same issue. Alternatively, please call Customer Service to discuss further, we will be happy to help you with this.
Have a great day!
Annabelle_L - Bose Technical Support
Thank you for reviewing your QC35 headphones. We are sorry to hear that you encountered some problems while setting up your new headphones. I encourage you to contact Customer Service if you have any additional questions about the use of your headphones. Our agents will be happy to answer any queries you might have. Regarding the fit, this is odd as the QC35 II have a headband that can be be stretched and adjusted to fit different size heads. If at all possible, I suggest you visit one of our stores or re-seller and try the headphones to check if you have the same issue. Alternatively, please call Customer Service to discuss further, we will be happy to help you with this.
Have a great day!
Annabelle_L - Bose Technical Support
Written by a customer while visiting bose.com
Customer Rating
1
Great headphones, micro USB
on October 22, 2018
Posted by: Jancito9838
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I love the headphones, but hate they don't have USB type C. Now it's the only piece of electronics i have to keep microusb cable for.
Response from bose.comBy Mohsin_S, Bose Support, October 23, 2018
Hello Jancito9838,
Thanks for providing your experience of the QC35 Series II wireless headphones, and glad to hear you're enjoying them. We appreciate the feedback in regards to the connector type and we'll pass this along to the product team.
If you need any assistance at all, please do not hesitate to reach out again.
Thank you again
Thanks for providing your experience of the QC35 Series II wireless headphones, and glad to hear you're enjoying them. We appreciate the feedback in regards to the connector type and we'll pass this along to the product team.
If you need any assistance at all, please do not hesitate to reach out again.
Thank you again
Written by a customer while visiting bose.com
Customer Rating
5
I'm from Japan
on September 22, 2017
Posted by: Kohei
Gender:Male
my name is Kohei. This product changed the world!!
Written by a customer while visiting bose.com
Customer Rating
1
The wireless distance sucks
on November 7, 2018
Posted by: Anonymous
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] Only 19 feet distance from my devices. I thought I bought quality devices guess not. My Sony model MDR-XB650BT have a longer wireless distance. Bose you losing your touch.
Response from bose.comBy Mohsin_S, Bose Support, November 9, 2018
Hi Joel,
Thanks for providing your experience of the QC35 Series II wireless headphones. The Bluetooth operating range is up to 30 feet from the source device, and we're sorry to hear this was not the case. Please feel free to reach out to us on our Community or by phone so we can take a closer look and ensure you're getting the most out of your headphones.
Link to our Community: https://community.bose.com/
Additional contact info: https://bose.life/2LXQA9c
Thank you again
Thanks for providing your experience of the QC35 Series II wireless headphones. The Bluetooth operating range is up to 30 feet from the source device, and we're sorry to hear this was not the case. Please feel free to reach out to us on our Community or by phone so we can take a closer look and ensure you're getting the most out of your headphones.
Link to our Community: https://community.bose.com/
Additional contact info: https://bose.life/2LXQA9c
Thank you again
Written by a customer while visiting bose.com
Customer Rating
1
Poor connectivity support
on November 29, 2017
Posted by: Anonymous
Connected to second phone, now the junky product will not recognize the original phone. I want to run over them with my minivan, but I got suckered into paying too much for an unworthy system!!!
Response from bose.comBy Tony_g, bose support, November 30, 2017
Thank you for your review. We are sorry to hear about your experience with the QC35 II. We would like to get you back to enjoying your music! Please reach out to us at 1-800-379-2073 Mon. – Fri., 9 AM – 8 PM ET for Bose technical assistance and we would be happy to help. Have a great day!
Written by a customer while visiting bose.com