Customer reviews from bose.com
Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
3.9
(838 Reviews)
Rating breakdown 838 reviews
5 Stars
474
4 Stars
116
3 Stars
63
2 Stars
65
1 Star
120
Customer Reviews for Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
4
Good quality headphones but connectivity issues
on December 4, 2018
Posted by: Matt
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought this a few weeks ago and I'm using the headphones more and more because I like them so much. The sound quality is good and the noise cancellation is great while on a plane, etc. However, the one big issue that I have with them is that I routinely have trouble connecting them to different devices - and it's not like I'm computer illiterate. It took me nearly an hour to get them finally connected to my Dell/Windows laptop and now the headphones won't reconnect to my phone. It's a little disheartening to spend so much money and have these annoying issues keep popping up. Still, I bought a pair for my mom for Xmas and I just hope she doesn't have the same issues or she will not be happy.
Written by a customer while visiting bose.com
Customer Rating
3
Uncomfortable fit, Not loud enough,Features are ok
on December 5, 2018
Posted by: Alan
I bought these 2 weeks ago, Was excited to receive the Qc35 series 2. These are not comfortable at all. The fit is tight around the ear, and the band bothers the top of my head. I see alot of reviews for the comfort, I tried to adjust them to no avail.
Disappointed in this product.
Disappointed in this product.
Response from bose.comBy Mohsin_S, Bose Support, December 7, 2018
Hey Alan,
Thanks for taking the time to provide a review of the QC35 Series II wireless headphones. Sorry to hear that your experience has not been so great. We definitely want you to enjoy your headphones to their fullest potential. We designed the headphones with lightweight materials to provide comfort for all-day listening. We apologize that this has not been the case, but we appreciate the feedback here.
If you're interested, we certainly would like to ensure you're getting the most of your QC35 headphones. Please feel free to reach out to us on our Community at your convenience: https://community.bose.com/
Thank you again.
Thanks for taking the time to provide a review of the QC35 Series II wireless headphones. Sorry to hear that your experience has not been so great. We definitely want you to enjoy your headphones to their fullest potential. We designed the headphones with lightweight materials to provide comfort for all-day listening. We apologize that this has not been the case, but we appreciate the feedback here.
If you're interested, we certainly would like to ensure you're getting the most of your QC35 headphones. Please feel free to reach out to us on our Community at your convenience: https://community.bose.com/
Thank you again.
Written by a customer while visiting bose.com
Customer Rating
4
What’s in Box
on December 15, 2018
Posted by: Juneau72
Gender:Male
Length of ownership:1 week
Just purchased very disappointing no charger in box after paying over $300. Beats had everything in their box. Why is Bose so cheap not give what’s needed to charge up this expensive product?
Written by a customer while visiting bose.com
Customer Rating
5
LOVE LOVE THESE HEADPHONES
on January 3, 2019
Posted by: Adam86
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] Had three for several weeks now, I absolutely love them! Noise cancelation is top notch, fits good (have a large head), batt lasts long, app is cool. I bought the black ones an only things I can complain about, finger prints for days and wish the app was more customizable (equilizer and more options).
Written by a customer while visiting bose.com
Customer Rating
2
Noise Cancelling Is Good
on May 4, 2019
Posted by: viasze
Length of ownership:1 week
[This review was collected as part of a promotion.] My dad bought these for me in a store in Hong Kong yesterday, and the headphones were extremely laggy. My dad tried them myself with my phone right next to him and it's still extremely laggy.
Response from bose.comBy Kerri, Technical Support, May 6, 2019
Hi Viasze,
thank you for taking the time to review our product.
I'm sorry to hear that you have had such issues with the microphone on the headset, this is certainly not normal.
I would recommend reaching out to your local Technical Support Team or your point of purchase for assistance.
Once again, thank you for your time.
Have a great day!
Kindest,
Kerri - Bose Technical Support Specialist.
thank you for taking the time to review our product.
I'm sorry to hear that you have had such issues with the microphone on the headset, this is certainly not normal.
I would recommend reaching out to your local Technical Support Team or your point of purchase for assistance.
Once again, thank you for your time.
Have a great day!
Kindest,
Kerri - Bose Technical Support Specialist.
Written by a customer while visiting bose.com
Customer Rating
2
Underwhelming
on May 4, 2019
Posted by: tmoney123
Gender:Female
Length of ownership:3 months
I received these headphones as a gift for Christmas. I am a student and I spend most of my time in the library so the noise cancelling feature was most important to me. The noise cancelling worked great the first time I used them but within a few hours there was no difference between the high and low settings which were subpar at best. I found no solutions online and basically accepted the fact that this was the way it was going to be. All the other features are great but given the hefty price tag, I would definitely say they are NOT worth it.
Basically, if noise cancelling is the reason you're buying these: buy something else.
Response from bose.comBy Kerri, Techncial Support, May 6, 2019
Hi Tmoney123,
thank you for taking the time to review our product.
I'm sorry to hear that you have had such issues with the Noise cancelling on the headset, this is certainly not normal.
I would recommend reaching out to your local Technical Support Team for assistance.
Once again, thank you for your time.
Have a great day!
Kindest,
Kerri - Bose Technical Support Specialist.
thank you for taking the time to review our product.
I'm sorry to hear that you have had such issues with the Noise cancelling on the headset, this is certainly not normal.
I would recommend reaching out to your local Technical Support Team for assistance.
Once again, thank you for your time.
Have a great day!
Kindest,
Kerri - Bose Technical Support Specialist.
Written by a customer while visiting bose.com
Customer Rating
1
Aircraft cable connection distortion.
on July 19, 2019
Posted by: Exploited
Gender:Male
Length of ownership:1 week
I purchased this headset before a 7 and a half hour Qantas flight. I needed the noise canceling capabilities and the headset had very positive reviews. What I found was that the headset was not supplied with an adapter for aircraft use and it has to be purchased as an accessory. The duty free seller had a socket but it was not a Bose one. I found that the headset had a terrible performance when plugged into the aircraft headphone socket. Lots of distortion and voices could not be understood as they disappeared in to digital noise. The Qantas headset was fine just no noise canceling. I assume that this is due to overload of the input circuitry and that there is suitable attenuation built into the genuine Bose adapter. Not very happy with the outcome. 7 and a half hours without being able to hear anything on the flights entertainment system with my new Bose headset. No instructions are supplied with the headset.
Response from bose.comBy Hector B, Customer Support , July 22, 2019
Hi there,
Thank you for taking the time today to review your QuietComfort 35 II Headphones. I am sorry to hear that you are disapointed that the headphoens don't come with a Aircraft adapter and that you have had this experience and can only apologize that the headphones did not come with instructions inside the box, you can find all you need to know on the product via the products support page.
If you are unhappy with your purchase or there is something else that we can assist you with please do reach out to our customer support team via the contact us page.
Hector B - Customer Support
Thank you for taking the time today to review your QuietComfort 35 II Headphones. I am sorry to hear that you are disapointed that the headphoens don't come with a Aircraft adapter and that you have had this experience and can only apologize that the headphones did not come with instructions inside the box, you can find all you need to know on the product via the products support page.
If you are unhappy with your purchase or there is something else that we can assist you with please do reach out to our customer support team via the contact us page.
Hector B - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Bass is sorely lacking
on August 22, 2019
Posted by: SadGradStudent
Gender:Female
Length of ownership:1 week
This might just be a preference, but I'm pretty disappointed with the sound balance on these headphones. They put the treble and vocals at the forefront of the sound, which doesn't work well with most of the music genres I usually listen to (various types of rock, lofi, and indie music). Acoustic finger style guitar and folk music sound nice though, which are my other go-to genres.
Other notes: the Bluetooth connection doesn't have that great of a range (it can cut out if I put it in my pocket...). The noise cancelling features are pretty solid and I appreciate that these headphones use actual buttons for the controls. The headphones are comfortable.
Response from bose.comBy Tegan , Customer Support , August 28, 2019
Hello,
Thank you for taking the time to provide us with a review of your QuietComfort 35 II Headphones.
We are very sorry to hear that you are not fully satisfied with the audio balance of this headset, we thoroughly appreciate your feedback in regards to this.
I'm sorry to hear that you are experiencing some connectivity issues. The QuietComfort 35 II Headphones have a Bluetooth range of up to 33 feet (10 m), if you would like any further assistance regarding this please get in touch with your regions Bose product support team.
Thank you for taking the time to provide us with a review of your QuietComfort 35 II Headphones.
We are very sorry to hear that you are not fully satisfied with the audio balance of this headset, we thoroughly appreciate your feedback in regards to this.
I'm sorry to hear that you are experiencing some connectivity issues. The QuietComfort 35 II Headphones have a Bluetooth range of up to 33 feet (10 m), if you would like any further assistance regarding this please get in touch with your regions Bose product support team.
Written by a customer while visiting bose.com