Customer reviews from bose.com
Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
3.9
(838 Reviews)
Rating breakdown 838 reviews
5 Stars
474
4 Stars
116
3 Stars
63
2 Stars
65
1 Star
120
Customer Reviews for Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
5
awsome sound
on January 25, 2021
Posted by: dmgale
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] The sound is great and the noise cancelling is perfect. Very comfortable for long trips. Exactly what I was looking for
Written by a customer while visiting bose.com
Customer Rating
1
Restricted Use
on October 18, 2018
Posted by: James
I've returned mine: there is no point in paying a lot of money just to be restricted in your device choices. The cheapest of headphones does better on connecting to a device of your choice than this one, which only works appropriately with either a Google or Apple device.
Noice cancelling works always, and it works very well. But I couldn't even get to hear any music when plugging in to a non-Apple/non-Google device (e.g. another brand pc). Its dependence on the Bose app I found to be a major drawback--it's more than a nice added feature.
It's a pity to see that so amazing a brand as Bose has become subservient to these monopolists. A company with the allure of Bose should foster its independence and the universality of its products' applications, I believe.
Noice cancelling works always, and it works very well. But I couldn't even get to hear any music when plugging in to a non-Apple/non-Google device (e.g. another brand pc). Its dependence on the Bose app I found to be a major drawback--it's more than a nice added feature.
It's a pity to see that so amazing a brand as Bose has become subservient to these monopolists. A company with the allure of Bose should foster its independence and the universality of its products' applications, I believe.
Response from bose.comBy Mohsin_S, Bose Support, October 18, 2018
Hello James,
Thanks for taking the time to provide a review of the QC35 Series II wireless headphones. We're sorry to hear your experience. While we cannot guarantee compatibility with every device that is out there but ideally we'd like for you to enjoy your headphones in any way that is possible. We certainly appreciate the feedback here, and we'll pass it along to the product team.
We see that you have decided to return the QC35 headphone, but if there is anything else we may assist you with in the future, please do not hesitate to reach out to us directly:
Link to the community: https://community.bose.com/
Addition contact info: https://bose.life/2LXQA9c
Thank you again.
Thanks for taking the time to provide a review of the QC35 Series II wireless headphones. We're sorry to hear your experience. While we cannot guarantee compatibility with every device that is out there but ideally we'd like for you to enjoy your headphones in any way that is possible. We certainly appreciate the feedback here, and we'll pass it along to the product team.
We see that you have decided to return the QC35 headphone, but if there is anything else we may assist you with in the future, please do not hesitate to reach out to us directly:
Link to the community: https://community.bose.com/
Addition contact info: https://bose.life/2LXQA9c
Thank you again.
Written by a customer while visiting bose.com
Customer Rating
1
disapointed
on November 12, 2017
Posted by: briarpatch
Gender:Male
the head phones work fine with iPhone but will not work with home receiver because of the nfc tech.
Response from bose.comBy Brian_M, Bose Support, November 15, 2017
Thank you for sharing your experience with the QuietComfort 35 wireless headphones II. We're happy to hear that the headphones have been working great with your mobile device, but are concerned to hear that you've been experiencing difficulties when trying to connect to a Bluetooth-enabled receiver. We're curious to learn more, and would certainly like to help! Please give us a call at 1-800-379-2073. We are open Mon. – Fri., 9 AM – 8 PM EST. Thank you, and have a great day!
Written by a customer while visiting bose.com
Customer Rating
5
Comfortable, crystal clear sound,must for travel
on October 6, 2018
Posted by: Eliza
Gender:Female
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] Unbelievable sound quality and makes any flight more enjoyable by cutting out passenger and engine noise. Also use daily at coffee shop so I can work without distractions
Written by a customer while visiting bose.com
Customer Rating
5
Best Present
on January 9, 2019
Posted by: StevieG
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] Received as a Christmas gift best gift ever. Recommend for everyone
Written by a customer while visiting bose.com
Customer Rating
1
Not recommend
on December 18, 2019
Posted by: User
Gender:Male
Length of ownership:1 month
Not recommend, poor connection. Keep disconnect from a macbook pro mid 2019 every around 1 hour and I need to reconnect them.
Response from bose.comBy Tori Mae, Customer Support , December 20, 2019
Hello,
I am sorry that you are unhappy with your headphones. I would love to see if I can resolve your issues. Let's start by trying the steps on this page here: http://bit.ly/2ScUrko.
If you still have issues after this, please give us a call as we would love to help. You can do this by clicking this link here: http://bose.life/globalsupport, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there.
Kind Regards,
Tori Mae - Customer Support
I am sorry that you are unhappy with your headphones. I would love to see if I can resolve your issues. Let's start by trying the steps on this page here: http://bit.ly/2ScUrko.
If you still have issues after this, please give us a call as we would love to help. You can do this by clicking this link here: http://bose.life/globalsupport, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there.
Kind Regards,
Tori Mae - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Excellent Quality Noise Cancellation
on February 10, 2020
Posted by: Sara25
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] I love these headphones! They are light, comfortable, and the sound quality is perfect. No problems at all.
Written by a customer while visiting bose.com
Customer Rating
1
Terrible at working with laptop
on April 23, 2020
Posted by: Kaltej
Gender:Male
Length of ownership:1 year or longer
I was never happy with how it connects to my laptop and it never works properly even when it is connected. Also, randomly sometimes my bose headset is connected to my family mobile devices while I was using them and the same happens to their bose headsets. I felt software has so many bugs and not really user friendly
Response from bose.comBy Keith, Customer Support, April 24, 2020
Hello!
I'm happy to say I do have a couple of tips to help you get the most out of your headphones while using them on a computer!
We do have a handy guide on our Community Forum with a lot of helpful information here: https://bose.life/2RLsAb3. Give it a read! I'm sure you will find it useful!
To explain why your headphones do connect to other devices, they are designed to remember the 8 most recently paired devices. It will also connect to the two most recently used at the same time. You can manage your connections from the Bose Connect app as well.
I hope this helps!
Keith - Customer Support
I'm happy to say I do have a couple of tips to help you get the most out of your headphones while using them on a computer!
We do have a handy guide on our Community Forum with a lot of helpful information here: https://bose.life/2RLsAb3. Give it a read! I'm sure you will find it useful!
To explain why your headphones do connect to other devices, they are designed to remember the 8 most recently paired devices. It will also connect to the two most recently used at the same time. You can manage your connections from the Bose Connect app as well.
I hope this helps!
Keith - Customer Support
Written by a customer while visiting bose.com