Customer reviews from bose.com
Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
3.9
(838 Reviews)
Rating breakdown 838 reviews
5 Stars
474
4 Stars
116
3 Stars
63
2 Stars
65
1 Star
120
Customer Reviews for Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
1
Not the best
on May 9, 2019
Posted by: Nicholas
Gender:Male
Length of ownership:1 month
I bought this product about 2months ago. The sound quality was not good. The comfort was also poor, but I could wear for a few hours without a headache.
The product is a little bland.
Worst was the audio for connecting/disconnecting to devices. Sometimes it was unusable because the device kept interrupting with the status of each device.
There is a difference when activating the ANC but some noises are amplified.
Overall can do better.
Response from bose.comBy Charlotte, Technical Support, May 14, 2019
Hello.
Thank you for your review of the QuietComfort 35 II Wireless Headphones.
We're sorry to hear that you are not too happy with the quality of the headphones.
It is recommended that you ensure your headphones are running the latest firmware which should help with these corrections. You can do this via the Bose Connect App or via btu.bose.com
Our Technical Support team is always on hand to give you advice and to help you with any issues you may have.
Have a great day!
Thank you for your review of the QuietComfort 35 II Wireless Headphones.
We're sorry to hear that you are not too happy with the quality of the headphones.
It is recommended that you ensure your headphones are running the latest firmware which should help with these corrections. You can do this via the Bose Connect App or via btu.bose.com
Our Technical Support team is always on hand to give you advice and to help you with any issues you may have.
Have a great day!
Written by a customer while visiting bose.com
Customer Rating
5
Love Love Love
on September 6, 2019
Posted by: SlyDi
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] My son bought these for me for mother's day. Shocker. I love them, but at the gym I was needing to be creative when laying down doing bench presses etc., the creativity has come to an end. I bought some small sticky velcro circles, and put 4 at the top of the headband, both sides of 1 circle x 2, and it works perfectly. It does stick to my hair, but I can fix it when I take the headphones off. I'm so excited to put it to the real test today.
Written by a customer while visiting bose.com
Customer Rating
1
The microphone is awful
on March 25, 2020
Posted by: Rob NY
I always have to mute between talking on calls, it picks up every small little noise in the distant making them essentially useless for conference calls
Response from bose.comBy Kerri , Customer Support, March 26, 2020
Hi Rob, Thank you for taking the time to leave us a review of QC35 II's.
I'm sorry to hear of the issues you are experiencing with the microphone. I'll be more than happy to help! I would recommend updating the firmware on the headphones. You can do this by clicking the link here: https://bose.life/2vRX56t on a laptop or PC and follow the on-screen instructions.
If you are still experiencing issues with the microphone, please get in contact with us using the details here: https://bose.life/39iB8eD.
Thanks!
Kerri - Customer Support
I'm sorry to hear of the issues you are experiencing with the microphone. I'll be more than happy to help! I would recommend updating the firmware on the headphones. You can do this by clicking the link here: https://bose.life/2vRX56t on a laptop or PC and follow the on-screen instructions.
If you are still experiencing issues with the microphone, please get in contact with us using the details here: https://bose.life/39iB8eD.
Thanks!
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Rumbling with noise cancellation in right ear
on June 14, 2020
Posted by: Alex
Length of ownership:1 year or longer
I have been using these regularly for eight months now. Today a rumbling noise appeared in the right ear when using noise cancellation
Response from bose.comBy nicole leboeuf, Customer Care, June 17, 2020
Hi Alex,
I'm sorry to hear that you are having an issue with rumbling when you use the noise canceling on your QC35 II. This is certainly not normal behavior.
I would recommend reaching out to our team using the link here: https://bose.life/2UVzkUn. We would love to make this right for you!
Thanks!
Kerri
I'm sorry to hear that you are having an issue with rumbling when you use the noise canceling on your QC35 II. This is certainly not normal behavior.
I would recommend reaching out to our team using the link here: https://bose.life/2UVzkUn. We would love to make this right for you!
Thanks!
Kerri
Written by a customer while visiting bose.com
Customer Rating
3
A little dissapointed
on September 26, 2017
Posted by: Ali
It is 2017 and not usc-c is just plain stupid. I mean a headphone is expected to last a couple of years and thus usb-c should have been a prioroity number 1. Also, Bluetooth 5? Seriously no audio company is yet implementing techs that are found in 2017 phones. Bose and others need to up their game and match the smartphones technologies.
Written by a customer while visiting bose.com
Customer Rating
1
Disappointed.
on May 9, 2018
Posted by: mssqwerl
Gender:Female
Noise cancelling is about the same as a pair of 50$ headphones I bought at the airport. Even with music blasting, I can still hear everything going on around me. I constantly check to see in NC is turned off, just to be disappointed to find out it is at its highest setting.
I work at an open space office and ride public transport, and have a similar experience with both. At work, I can hear every conversation going on around me, and while commuting, I can clearly hear the engine and every other passenger around me. Disappointing.
The sound quality is what you would expect from BOSE. But, for the noise cancelling part, the QuietComfort 20s were light years ahead.
Response from bose.comBy Tony_G, Bose Support, May 10, 2018
Hi, Thanks for sharing your experience with the QC35 Series II headphones. We are sorry that they didn't live up to your expectations. We certainly want to keep you in the Bose family. We are concerned about the noise cancellation issues you describe, and would love the opportunity to address this concern with you directly. So that we can best work with you to find a resolution, we recommend contacting us directly. Here is a link you can use. http://bose.life/2qwENj4 . Click on your country, scroll down to "Contact Us". Have a great day!
Written by a customer while visiting bose.com
Customer Rating
1
Voice assistants are a bug not a feature
on November 8, 2019
Posted by: Bryce
I don't want to be spied on, please offer a set of headphones with the voice assistants removed
Response from bose.comBy Anne S, Customer Support, November 13, 2019
Hi Bryce,
Thank you for your feedback. The voice assistants (Alexa or Google) are a function that you will need to set up if you want to use it. If you don't want to use an assistant with your headphones, that's perfectly possible and you will still be able to enjoy all their other functions using the Bose Connect app. You can even set the Action button (which you would normally use for voice assistants) to noise cancellation. To do this, open the Bose Connect app, tap the gear icon to access Action button settings and select noise cancellation.
Please, do not hesitate to reach out to https://www.bose.com/en_us/contact_us.html if you have further questions. We are always happy to help.
Many thanks
Anne - Customer Support
Thank you for your feedback. The voice assistants (Alexa or Google) are a function that you will need to set up if you want to use it. If you don't want to use an assistant with your headphones, that's perfectly possible and you will still be able to enjoy all their other functions using the Bose Connect app. You can even set the Action button (which you would normally use for voice assistants) to noise cancellation. To do this, open the Bose Connect app, tap the gear icon to access Action button settings and select noise cancellation.
Please, do not hesitate to reach out to https://www.bose.com/en_us/contact_us.html if you have further questions. We are always happy to help.
Many thanks
Anne - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
audio keeps breaking with android phone
on October 26, 2018
Posted by: Haresh
Gender:Male
Length of ownership:1 month
this is probably the headphones at fault because other company bluetooth headphones work flawlessly with my phone. Also, I have a 3second audio lag with my macbook pro while pairing with this headphone. I wouldn't recommend.
Response from bose.comBy Mohsin_S, Bose Support, October 29, 2018
Hello Haresh,
Thank you for providing your review of the QC35 Series II wireless headphones. We are sorry to hear about the difficulty you're experiencing. There are some troubleshooting steps that you can try that will help enjoy your headphones more:
- Please try removing the headphones from all your devices, clear the headphones pairing list, and then try to re-pair.
- Check for nearby sources of interference. Try the headphones in a different location.
If you continue to have trouble, please do not hesitate to reach out to us on our Community or by phone for further assistance:
Link to our Community: https://community.bose.com/
Additional contact info: https://bose.life/2LXQA9c
Thank you again, and have a great day.
Thank you for providing your review of the QC35 Series II wireless headphones. We are sorry to hear about the difficulty you're experiencing. There are some troubleshooting steps that you can try that will help enjoy your headphones more:
- Please try removing the headphones from all your devices, clear the headphones pairing list, and then try to re-pair.
- Check for nearby sources of interference. Try the headphones in a different location.
If you continue to have trouble, please do not hesitate to reach out to us on our Community or by phone for further assistance:
Link to our Community: https://community.bose.com/
Additional contact info: https://bose.life/2LXQA9c
Thank you again, and have a great day.
Written by a customer while visiting bose.com