Customer reviews from bose.com
Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
3.9
(838 Reviews)
Rating breakdown 838 reviews
5 Stars
474
4 Stars
116
3 Stars
63
2 Stars
65
1 Star
120
Customer Reviews for Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
1
Sound breaks with noise
on September 24, 2017
Posted by: Sambit
Gender:Male
Bought yesterday and noticed noise coming from right side speaker when playing in 90% of volume. Compared with apple's default earphone, there is no noise at all. With such price tags, this can not be expected. I am Bose fan but forcing myself to share this rating. :( going to return this.
Response from bose.comBy Brian_M, Bose Support, September 27, 2017
Hello. Thank you for sharing your experience with the Quiet Comfort 35 wireless headphones II. We're concerned to hear that you're experiencing this issue. This certainly isn't how these headphones were engineered to perform, and we're curious as to what may be causing the issue. We'd love the opportunity to address this concern with you directly, and to better your experience. Please give us a call at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 8 PM EST. Thank you!
Written by a customer while visiting bose.com
Customer Rating
5
Great headphones!
on September 20, 2018
Posted by: Jdwoodmed93
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] The QuietComfort 35’s are a great pair of headphones. The audio quality is superb, the noise-canceling is unparalleled. My only recommendation is that Dolby Audio or Atmos be added in a future version.
Written by a customer while visiting bose.com
Customer Rating
5
Best of the best
on December 10, 2018
Posted by: DuiiBeBu
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] I am so happy that I bought this. Wonderful experience!!
Written by a customer while visiting bose.com
Customer Rating
1
Sound Lags When Playing Keyboard
on December 23, 2018
Posted by: JZ
Gender:Male
Length of ownership:1 month
If you are buying it for playing keyboard, don't. There is a sound lag of about half a second from the keyboard, which will drive you crazy! Tried with a Bluetooth transmitter V5.0 with aptX but it did not work. While it is very comfortable with great sound output when using it to listen to the music, saw many reviewers complain about the lip sync problem when using it to watch TV. It may have a latency problem by its design - not an expert about this subject.
Response from bose.comBy Mohsin_S, Bose Support, December 24, 2018
Hello JZ,
Thanks for providing your review of the QC35 Series II wireless headphones. We're sorry to hear that it did not work out for your use case. We appreciate your feedback. Just to clarify one thing, the aptX codec is not supported on the QC35 headphones. The supported codecs are AAC and SBC.
If there is anything we can help you with, please do not hesitate to reach out to us on our Community as well - https://community.bose.com/
Thank you again and have a great rest of your day.
Thanks for providing your review of the QC35 Series II wireless headphones. We're sorry to hear that it did not work out for your use case. We appreciate your feedback. Just to clarify one thing, the aptX codec is not supported on the QC35 headphones. The supported codecs are AAC and SBC.
If there is anything we can help you with, please do not hesitate to reach out to us on our Community as well - https://community.bose.com/
Thank you again and have a great rest of your day.
Written by a customer while visiting bose.com
Customer Rating
1
Really Bad Wireless Headphone
on December 23, 2018
Posted by: Vincent
Gender:Male
Length of ownership:6 months
I bought the headphone six months ago. It never works well with my windows laptop. Windows cannot even find the headphone driver. Documentation is not bad; it does not exist.
Response from bose.comBy Mohsin_S, Bose Support, December 26, 2018
Hi Vincent,
We thank you for providing a review of the QC35 Series II wireless headphones. Sorry to hear about the trouble you're having when trying to use them with your computer. We can understand how frustrating it can be when a product stops working properly.
We have a few related discussions going on our Community, one of them which you can find by clicking here: https://bose.life/2CyzuZ0
If you continue to have trouble with anything else, please do not hesitate to create a post that includes the version of Windows you're using so we may provide additional assistance.
Thank you again and take care.
We thank you for providing a review of the QC35 Series II wireless headphones. Sorry to hear about the trouble you're having when trying to use them with your computer. We can understand how frustrating it can be when a product stops working properly.
We have a few related discussions going on our Community, one of them which you can find by clicking here: https://bose.life/2CyzuZ0
If you continue to have trouble with anything else, please do not hesitate to create a post that includes the version of Windows you're using so we may provide additional assistance.
Thank you again and take care.
Written by a customer while visiting bose.com
Customer Rating
1
FIRMWARE HAS BROKEN THE QC35 ii!
on June 22, 2019
Posted by: Drafto
Gender:Male
Length of ownership:1 month
These were fantastic when first bought, but once we updated the firmware (that's two brand new QC35's) - the active noise cancelling is almost non existant.
Until they bring out a fix to revert the ANC to what is was, or at least let us downgrade the firmware which utilised the hardware properly - I'll keep this to one star. Not good Bose!
Response from bose.comBy Charlotte, Technical Support, June 26, 2019
Hello. Thanks for taking the time to review the QC35 II wireless headphones.
It's great to hear that you enjoy the sound quality and comfort of these headphones, but I'm sorry that you have recently encountered these issues with the active noise-canceling.
I would recommend testing your QC35 II's with another device to see if the issue is consistent.
Another suggestion would be to reset your headphones. You can do this by following these steps:
1. Turn off the headset and wait 30 seconds
2. Plug the headset into a wall outlet using a USB charger, then wait 5 seconds
3. Unplug the USB cord from the headset and wait 1 minute
4. Turn on the headset
Should you still find that you are having issues with the ANC, please do reach out to us.
Have a great day!
It's great to hear that you enjoy the sound quality and comfort of these headphones, but I'm sorry that you have recently encountered these issues with the active noise-canceling.
I would recommend testing your QC35 II's with another device to see if the issue is consistent.
Another suggestion would be to reset your headphones. You can do this by following these steps:
1. Turn off the headset and wait 30 seconds
2. Plug the headset into a wall outlet using a USB charger, then wait 5 seconds
3. Unplug the USB cord from the headset and wait 1 minute
4. Turn on the headset
Should you still find that you are having issues with the ANC, please do reach out to us.
Have a great day!
Written by a customer while visiting bose.com
Customer Rating
1
Don't buy these
on December 22, 2019
Posted by: None
Gender:Male
Length of ownership:6 months
Bose released a software update on mine and I haven't been able to turn them off since. Everytime I turn them off they just turn right back on again.
Response from bose.comBy Keith, Customer Support, December 23, 2019
Hello!
I'm sorry to hear you are having this power issue with your headphones. I would be happy to help you with this.
I would recommend that we try resetting your headphones to correct this. You can find the steps for this here: https://bose.life/35UWA8o
If you require any further assistance please do reach out to us at the following link. We would love to get this sorted for you. https://bose.life/2P7Tuqt
Keith - Customer Support
I'm sorry to hear you are having this power issue with your headphones. I would be happy to help you with this.
I would recommend that we try resetting your headphones to correct this. You can find the steps for this here: https://bose.life/35UWA8o
If you require any further assistance please do reach out to us at the following link. We would love to get this sorted for you. https://bose.life/2P7Tuqt
Keith - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Don’t fit.
on February 19, 2020
Posted by: Kathy
Gender:Female
Length of ownership:6 months
I purchased this headphone last July but can’t use them as expected. I tried the sample headphone at the store and decided to buy even though the noise cancellation did not work well. Salesman explained problem was store environment. My problem is the sizing. My pair does not fit my head, they are too big. Took them back to geek squad and was told there was no way to adjust the width side to side without breaking. I have used Bose headphones for many years but needed new as other wore out. I loved my old ones, especially noise canceling (planes,HOSPITALS!, home) and so bought your product again. I’m sorry now, especially since being told problem can’t be fixed. I am very upset, for this amount of money there should be some way to narrow the width from ear to ear. Please reply soon. Thanks
Written by a customer while visiting bose.com