Customer reviews from bose.com
Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
3.9
(838 Reviews)
Rating breakdown 838 reviews
5 Stars
474
4 Stars
116
3 Stars
63
2 Stars
65
1 Star
120
Customer Reviews for Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
5
Awesome
on July 24, 2018
Posted by: Nerhustop
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I order from USA and the headphone is crazy.
I’m very happy about that
I’m very happy about that
Written by a customer while visiting bose.com
Customer Rating
1
The worst headphones on the planet
on July 4, 2018
Posted by: Mark
Gender:Male
Length of ownership:1 week
I've had good luck with previous models, however, this one with the cord, only works on one side and now it flutters in and out on the plane connection. For this amount of money, I should be able to simply plug it in after charging and it should just work. I should have never downloaded the mobile device let alone it had no instructions in the box, not that you should need much to figure out.
#wasteoftime
#wasteoftime
Response from bose.comBy Mohsin_S, Bose Support, July 10, 2018
Hello Mark,
Thank you for your review of the QC35 Series II wireless headphones. We are sorry to hear about the experience you had. The headphones are engineered to be enjoyed wirelessly or with a cable with world-class noise cancellation technology and astonishing sound at any volume.
The issues you are encountering do sound unusual to us, and we'd like the opportunity to take a closer look. Please contact our Bose technical support team at your earliest convenience.
Contact information:
1-800-379-2073
Mon. – Fri., 9 AM – 9 PM ET
Sat. 9 AM - 7 PM ET
Closed Sunday
Thank you again, and we are looking forward to speaking with you!
Take care,
Thank you for your review of the QC35 Series II wireless headphones. We are sorry to hear about the experience you had. The headphones are engineered to be enjoyed wirelessly or with a cable with world-class noise cancellation technology and astonishing sound at any volume.
The issues you are encountering do sound unusual to us, and we'd like the opportunity to take a closer look. Please contact our Bose technical support team at your earliest convenience.
Contact information:
1-800-379-2073
Mon. – Fri., 9 AM – 9 PM ET
Sat. 9 AM - 7 PM ET
Closed Sunday
Thank you again, and we are looking forward to speaking with you!
Take care,
Written by a customer while visiting bose.com
Customer Rating
5
Amazing
on September 29, 2018
Posted by: Chuck3059
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] I received these as a gift a couple of months ago. I don't have the words to describe how fantistic these are. If you get the chance try these out you will be sold.
Written by a customer while visiting bose.com
Customer Rating
5
Great had from July to November
on November 5, 2018
Posted by: Jared
Gender:Male
Length of ownership:6 months
This is so great they never failed me and I workout with them I just can’t box with them other than that it great
Written by a customer while visiting bose.com
Customer Rating
5
Best accessory I've ever bought for my phone
on February 24, 2019
Posted by: Pooneil
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] These have the highest sound quality of any headphones or earbuds I've ever used with my iPhone. The noise canceling works wonders at the gym where there is music I don't care for and regular announcement are a constant annoyance. They are great while walking on trails near the road to overcome the road noise.
Written by a customer while visiting bose.com
Customer Rating
1
Cheap audio cable and a 6 inch charger cable!
on June 29, 2019
Posted by: RethinkingLoyaltyToBose
Gender:Male
Length of ownership:6 months
Bose - did you really need to save money so bad on a pair of $350 headphones that you couldn't include an audio cable that is on par with the quality of the headphones? One that doesn't bend with the absolute least amount of pressure? Not to mention even after numerous compliants have been received through poor reviews over the last two years all referencing the poor construction of this cable and begging you to sell one that is better quality, you are still including with the headphones and selling as a replacement cable the same piece of junk. That shows me you simply do not care what your customers think and that attitude is not acceptable in my book. Also, would it really have impacted your profit margin to include a charger cable that allowed me to move more than 6 inches away from the outlet? This charger cord is way more frustrating than it could ever be helpful to anyone. I have been a loyal Bose customer dating back to my first pair of QC15s. Many, many pair later I remain loyal to the Bose brand. However, I have to say the level of greed and indifference to your customer you are demonstrating with the cable choices you continue to make definitely have me rethinking who I will buy from next.
Response from bose.comBy Andy, Bose Support, July 5, 2019
Hello,
Thank you so much for taking the time to leave your review on our QuietComfort 35 headphones. I'm delighted to see that you love the Noise Cancellation and audio quality of the headphones, but very sorry to hear that you're experiencing issues with the audio cable.
The Bluetooth, wireless headphones, are included with a 2.5 mm to 3.5 mm auxiliary cable. If you're currently experiencing any issues with this cable, please reach out to product support and we'd be more than happy to help source a replacement cable.
Thank you so much for taking the time to leave your review on our QuietComfort 35 headphones. I'm delighted to see that you love the Noise Cancellation and audio quality of the headphones, but very sorry to hear that you're experiencing issues with the audio cable.
The Bluetooth, wireless headphones, are included with a 2.5 mm to 3.5 mm auxiliary cable. If you're currently experiencing any issues with this cable, please reach out to product support and we'd be more than happy to help source a replacement cable.
Written by a customer while visiting bose.com
Customer Rating
1
After firmware update they are literally a brick
on November 30, 2019
Posted by: JunkQC35II
Gender:Male
Length of ownership:1 year or longer
I have owned these for a year and with the new firmware update they are junk. The noise cancelation is basically non-existent now after the upgrade and Bose will not acknowledge that there is an issue with the firmware
Response from bose.comBy Kerri , Customer Support, December 2, 2019
Hi there,
Thank you for taking the time to review our headphones!
I'm sorry to hear that you seem to be experiencing an issue following the firmware update. We would love to get some additional information from you to help you resolve the issue. I would encourage you to reach out to our team here https://www.bose.com/en_us/contact_us.html. We'd love to help!
Kindest,
Kerri - Customer Support
Thank you for taking the time to review our headphones!
I'm sorry to hear that you seem to be experiencing an issue following the firmware update. We would love to get some additional information from you to help you resolve the issue. I would encourage you to reach out to our team here https://www.bose.com/en_us/contact_us.html. We'd love to help!
Kindest,
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
best ever,,dont look any further!!
on March 15, 2020
Posted by: harg1975
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] have bought prime headphones over 15 years,, got this one before the google assistant feature,, have travel long flights costs lately and the amount of comfort,,battery life and sound quality make them the kings!!
Written by a customer while visiting bose.com