Customer reviews from bose.com
Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
3.9
(838 Reviews)
Rating breakdown 838 reviews
5 Stars
474
4 Stars
116
3 Stars
63
2 Stars
65
1 Star
120
Customer Reviews for Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
2
Nice fit
on November 27, 2018
Posted by: Kaytosleep
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] I bought these to use on the plane and on my flight I realized it does not have a plane use cable. Where can I get one?
Response from bose.comBy Mohsin_S, Bose Support, November 28, 2018
Hi Kaytosleep,
Thanks for providing a review of the QC35 Series II wireless headphones. The headphones will come with a backup audio cable to use when wireless/Bluetooth is not available. Please use the 3.5mm end for the source device and the other end will connect to the headphones.
Here's a link to the cable: https://bose.life/2E54xhl
Thank you again.
Thanks for providing a review of the QC35 Series II wireless headphones. The headphones will come with a backup audio cable to use when wireless/Bluetooth is not available. Please use the 3.5mm end for the source device and the other end will connect to the headphones.
Here's a link to the cable: https://bose.life/2E54xhl
Thank you again.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing!
on December 21, 2018
Posted by: John
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] These headphones are a game changer. They work amazing and are probably the most comfortable thing I’ve ever put on my head, you can hardly feel them. Would definitely recommend.
Written by a customer while visiting bose.com
Customer Rating
2
Not bad, but far from great.
on March 18, 2019
Posted by: QQ
Gender:Male
Length of ownership:1 year or longer
I bought the original QuietComfort 35 Wireless headphones about 2 years ago, and received a pair of QuietComfort 35 Wireless headphones II to replace those a year ago in an attempt to resolve a technical issue. It did not solve it, although it did put a cheap band-aid on it in the process. This issue is one of two software issues that I've had with these headphones.
The issue I mentioned is due to the Bose headphones having a special mode they go into for calls whenever they detect the microphone is being used. THIS MODE CANNOT BE TURNED OFF. It selectively turns off the noise canceling feature so you can hear your own voice. However in doing so, it also for some reason forces all other audio from your device to be downgraded in quality to that of a phone call. If you're listening to music or instructions at the same time, it sounds horrible, if you hear it at all, since the headphones are also live adjusting other audio source volumes in accordance with the volume of the person speaking in the call. Because of this, it forces the headphones to be very one function oriented in call situations, making voice chats in games degrade the audio of the game to a point where it is disruptive and unplayable.
The second issue caused by this function is that for some reason, should you be in a call on one application and receive a call on another during it, when you hang up on that second call that interrupted the first, audio will no longer be directed to the headphones. This leads to your continuing first call to be broadcasted aloud in many cases, such as if you're using the headphones with your phone. As someone who spends alot of time in voice chats on the internet and in applications (such as Skype and Discord), this becomes incredibly disruptive, and often embarrassing, as the conversation I was listening to is broadcasted in a silent room upon hanging up the second call. The phone says it's still connected to your headphones and that it is sending audio through it, but this is evidently not the case. The only way to fix it is to turn off the headphones and turn them back on. They've had two years to patch this, and yet they haven't. They've had two years to allow you to disable this call mode, and yet they haven't.
The third and largely final issue I've had with this product is concerning the durability of the headphone cushions. Within a couple months of wearing them, they deflate to a point that it impacts the noise canceling capability. You don't notice it happening over time, but when you replace the cushions or try on a fresh pair, you'll notice. Then in about 10-12 months of wearing them, the seams of the cushion give way, as the material spills out, further compromising the noise canceling capability and making wearing them a chore as you fiddle with the stuffing so it goes around your ear and stays roughly in place. Then, if you want the cushions replaced, they aren't free, and they may not be covered under warranty as they are considered "accessories", as though you could wear the headphones without cushions. It then costs you 40+ dollars to get them replaced.
The issue I mentioned is due to the Bose headphones having a special mode they go into for calls whenever they detect the microphone is being used. THIS MODE CANNOT BE TURNED OFF. It selectively turns off the noise canceling feature so you can hear your own voice. However in doing so, it also for some reason forces all other audio from your device to be downgraded in quality to that of a phone call. If you're listening to music or instructions at the same time, it sounds horrible, if you hear it at all, since the headphones are also live adjusting other audio source volumes in accordance with the volume of the person speaking in the call. Because of this, it forces the headphones to be very one function oriented in call situations, making voice chats in games degrade the audio of the game to a point where it is disruptive and unplayable.
The second issue caused by this function is that for some reason, should you be in a call on one application and receive a call on another during it, when you hang up on that second call that interrupted the first, audio will no longer be directed to the headphones. This leads to your continuing first call to be broadcasted aloud in many cases, such as if you're using the headphones with your phone. As someone who spends alot of time in voice chats on the internet and in applications (such as Skype and Discord), this becomes incredibly disruptive, and often embarrassing, as the conversation I was listening to is broadcasted in a silent room upon hanging up the second call. The phone says it's still connected to your headphones and that it is sending audio through it, but this is evidently not the case. The only way to fix it is to turn off the headphones and turn them back on. They've had two years to patch this, and yet they haven't. They've had two years to allow you to disable this call mode, and yet they haven't.
The third and largely final issue I've had with this product is concerning the durability of the headphone cushions. Within a couple months of wearing them, they deflate to a point that it impacts the noise canceling capability. You don't notice it happening over time, but when you replace the cushions or try on a fresh pair, you'll notice. Then in about 10-12 months of wearing them, the seams of the cushion give way, as the material spills out, further compromising the noise canceling capability and making wearing them a chore as you fiddle with the stuffing so it goes around your ear and stays roughly in place. Then, if you want the cushions replaced, they aren't free, and they may not be covered under warranty as they are considered "accessories", as though you could wear the headphones without cushions. It then costs you 40+ dollars to get them replaced.
Overall, the noise cancelling is pretty good (assuming the cushions haven't collapsed yet), and the audio quality is nothing to scoff at (assuming you're not in a call). Battery time will never be an issue, and you can wear them all day as long as they were charged for an hour and a half or so. If that's all you want it for and don't mind buying the new cushions every half year or more, and you're not worried about the call issues, then go ahead and buy them. However I highly encourage you to not get these, as I hear Sony has some comparably great headphones, without all the problems I listed.
Written by a customer while visiting bose.com
Customer Rating
1
Alexa does not work
on April 11, 2019
Posted by: Webbe71
Gender:Female
Length of ownership:1 week
I upgraded from an older, wired Bose noise canceling headphones, and was looking forward to using Alexa on my headphones. Unfortunately, I am not able to get Alexa to work. Google Assistant works great, but I am paying for Amazon music. I have tried everything to get Alexa to see these headphones, but nothing has worked so far - and with effectively 3 companies involved (Apple/iPhone, Amazon/Alexa, and Bose/QC35II) - nothing seems to work together as advertised. I am going to spend another hour or so on this and if nothing works out, return them and buy the Sony product and see if that works better.
Response from bose.comBy Kerri , Technical Support, April 12, 2019
Hi Webbe71 ,
Thank you for taking the time to review our product.
I'm sorry to hear that you have been unable to get Alexa working on your QC35 II. I would recommend reaching out to Technical Support in your area for assistance. One of our agents will be more than happy to assist you.
Thank you again for your review.
Have a great day!
Kindest,
Kerri - Technical Support
Thank you for taking the time to review our product.
I'm sorry to hear that you have been unable to get Alexa working on your QC35 II. I would recommend reaching out to Technical Support in your area for assistance. One of our agents will be more than happy to assist you.
Thank you again for your review.
Have a great day!
Kindest,
Kerri - Technical Support
Written by a customer while visiting bose.com
Customer Rating
1
Terrible connection
on April 19, 2019
Posted by: Prk
Length of ownership:1 week
I'm on my second set in less than a week because the bluetooth keeps disconnecting. I called customer support and was told the firmware needs to be updated but that can't be done because every time it disconnects it starts the update over and it disconnects every 5 minutes. Great sound and clarity but everything else about them sucks.
Response from bose.comBy Charlotte, Technical Support, April 23, 2019
Hello. Thank you for your review on the QuietComfort 35 II Headphones.
I'm sorry to hear that you are having trouble updating the firmware on your headphones.
There are a few ways to update your headphones. Maybe you could try using a USB and a computer to force the update.
Here is a link with instructions on how to do so: http://bit.ly/2Xl9qbs
If you have any other problems, please feel free to reach out to us.
Have a great day!
I'm sorry to hear that you are having trouble updating the firmware on your headphones.
There are a few ways to update your headphones. Maybe you could try using a USB and a computer to force the update.
Here is a link with instructions on how to do so: http://bit.ly/2Xl9qbs
If you have any other problems, please feel free to reach out to us.
Have a great day!
Written by a customer while visiting bose.com
Customer Rating
1
Very bad product
on April 23, 2019
Posted by: atef lotfy
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] the microphone dose not working properly .and Bluetooth olso we tride to update the softwear but the Problem still exist
and The headset has been sent to the maintenance center and does not solve this very bad product
and The headset has been sent to the maintenance center and does not solve this very bad product
Response from bose.comBy Kerri, Technical Suppory, April 25, 2019
Hi Atef Lotfy,
thank you for taking the time to review our product.
I'm sorry to hear that you have had issues with the microphone on the headset, this is certainly not normal.
I would recommend reaching out to your local Technical Support Team for assistance, we'd be happy to assist you.
Once again, thank you for your time.
Have a great day!
Kindest,
Kerri -Technical Support Specialist.
thank you for taking the time to review our product.
I'm sorry to hear that you have had issues with the microphone on the headset, this is certainly not normal.
I would recommend reaching out to your local Technical Support Team for assistance, we'd be happy to assist you.
Once again, thank you for your time.
Have a great day!
Kindest,
Kerri -Technical Support Specialist.
Written by a customer while visiting bose.com
Customer Rating
2
Superb Sound, Poor build quality.
on June 20, 2019
Posted by: sebentage
Gender:Male
Length of ownership:6 months
I bought a pair of quiet comfort headphones from Bose and was EXTREMELY disappointed in the build quality. The plastic headband broke and rendered the headphone useless. The clarity and comfort was wonderful but if they are so fragile, it is hard to justify the purchase.
Response from bose.comBy Charlotte, Technical Support, June 26, 2019
Hello there. Thank you for your review of the QuietComfort II wireless headphones.
I'm sorry to hear that you have experienced this issue.
I would strongly recommend that you contact your local Customer Service center who would be more than happy to assist you with this matter.
Have a great day!
I'm sorry to hear that you have experienced this issue.
I would strongly recommend that you contact your local Customer Service center who would be more than happy to assist you with this matter.
Have a great day!
Written by a customer while visiting bose.com
Customer Rating
5
My most prized possession
on February 23, 2020
Posted by: Chels832
Gender:Female
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I got these for Christmas and I have been in love with them ever since. I value focus while I study at coffee shops that can get quite noisy, that’s where the headphones come in. They block out so much noise! My sisters never understood why I wanted such pricy headphones but once they used them, I had a hard time getting MY headphones back from them. Do not regret getting them for a second.
Written by a customer while visiting bose.com