Customer reviews from bose.com
Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
3.9
(838 Reviews)
Rating breakdown 838 reviews
5 Stars
474
4 Stars
116
3 Stars
63
2 Stars
65
1 Star
120
Customer Reviews for Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
1
Bad for phone Calls / Good for Music
on November 26, 2018
Posted by: Sree
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] When making phone calls , the outside mic picks up noise and the person on the other side will get amplified noise. For listening to music, I would totally recommend this, but please beware if you use this headset for calls like me.
Response from bose.comBy Ashley_R, Bose Support, November 27, 2018
Hello, Sree.
Thank you for providing your review of the QuietComfort 35 wireless headphones II. We are delighted to hear that you enjoyed the music audio sound quality. However, we are sorry to hear that the microphone quality has not met your expectations.
We have tuned the communication microphones, mainly used for telephone conversations, to the human voice frequency range. They automatically adjust the microphone volume for “low talkers.” In a loud environment where there are voices in the background, it’s possible the microphones will pick up those background voices and bring up the microphone volume. This can send the background voices through to the far end person on a call. The person wearing the headset may hear this too, this is called "sidetone."
We suggest talking louder which allows the communication microphone to pick up your voice over background voices and/or sounds in the same frequency range.
It’s important to note that mobile devices and cell networks may also perform automatic microphone volume adjustments to the communication microphones’ audio path. Please try another mobile device and see if the far end audio improves.
We certainly appreciate your feedback and thank you for your interest in our Bose products.
Kind regards.
Thank you for providing your review of the QuietComfort 35 wireless headphones II. We are delighted to hear that you enjoyed the music audio sound quality. However, we are sorry to hear that the microphone quality has not met your expectations.
We have tuned the communication microphones, mainly used for telephone conversations, to the human voice frequency range. They automatically adjust the microphone volume for “low talkers.” In a loud environment where there are voices in the background, it’s possible the microphones will pick up those background voices and bring up the microphone volume. This can send the background voices through to the far end person on a call. The person wearing the headset may hear this too, this is called "sidetone."
We suggest talking louder which allows the communication microphone to pick up your voice over background voices and/or sounds in the same frequency range.
It’s important to note that mobile devices and cell networks may also perform automatic microphone volume adjustments to the communication microphones’ audio path. Please try another mobile device and see if the far end audio improves.
We certainly appreciate your feedback and thank you for your interest in our Bose products.
Kind regards.
Written by a customer while visiting bose.com
Customer Rating
5
Wow!
on April 18, 2019
Posted by: Francis
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] Great acoustic noise cancelling feature, we bought it for our daughter and she really likes it specially in plane travels.
Written by a customer while visiting bose.com
Customer Rating
5
Simply blown away
on May 13, 2019
Posted by: Vich
Gender:Male
[This review was collected as part of a promotion.] Pros: Noise cancelling really works. Audio is incredible. Light, comfortable, quick to charge and lasts forever.
Since our household can’t agree n music it’s a Godsend.
Cons: Controls are very basic and I can’t figure out the Alexa interface but I’m fine with that. My other Bluetooth headset has skip buttons but it’s a minor inconvenience.
Written by a customer while visiting bose.com
Customer Rating
2
i just want bose adopt usb type c
on March 8, 2018
Posted by: nici
the micro usb has been deprecated and it is so inconvenient. it is regret the new released QC35 II and soundsport free are charging via micro usb. i cannot stand for this.
Written by a customer while visiting bose.com
Customer Rating
5
Lifesavers
on December 13, 2018
Posted by: Garna
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I live next to a very loud street and i was about to move despite the excelletn location but now thanks to the noise cancelling system everything changed in my life no exageration!
Written by a customer while visiting bose.com
Customer Rating
1
Waste of money
on June 8, 2019
Posted by: KarlV 65
Gender:Male
Length of ownership:1 year or longer
I’m really disappointed with this headset. Spent over 300$ for a headset that I had to return 3 times in the same year. Now it will not charge or turn on. Not cool, should of went with beats by Dre instead.
Response from bose.comBy Kerri , Technical Support, June 14, 2019
Hi KarlV,
thank you for taking the time to review the QC35 II.
I'm sorry to hear that you have experienced so many issues.
I would recommend making sure your Firmware is up to date on the headset. If this does not resolve your charging issues, I would encourage you to reach out to your local Technical Support Team for assistance. One of our agents will be more than happy to assist you!
Kindest,
Kerri
Technical Support Specialist
thank you for taking the time to review the QC35 II.
I'm sorry to hear that you have experienced so many issues.
I would recommend making sure your Firmware is up to date on the headset. If this does not resolve your charging issues, I would encourage you to reach out to your local Technical Support Team for assistance. One of our agents will be more than happy to assist you!
Kindest,
Kerri
Technical Support Specialist
Written by a customer while visiting bose.com
Customer Rating
5
Great Features
on July 24, 2019
Posted by: Ricky
Length of ownership:6 months
[This review was collected as part of a promotion.] I bought these to cancel out noise while commuting into the city. The noise cancellation is amazing and I LOVE the fact these pair of headphones can connect to two devices at once!
Written by a customer while visiting bose.com
Customer Rating
5
Da best
on March 3, 2018
Posted by: Livingfree
Gender:Male
I’ve had these for about 6 mos now and nothing comes close beats ain’t the way ust for those uninformed
Written by a customer while visiting bose.com