Customer reviews from bose.com
Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
3.9
(838 Reviews)
Rating breakdown 838 reviews
5 Stars
474
4 Stars
116
3 Stars
63
2 Stars
65
1 Star
120
Customer Reviews for Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
2
Unhappy with Noise Cancellation. Update issue?
on October 2, 2017
Posted by: Anonymous
Gender:Male
I recently (two weeks back) bought the QC 35s without knowing the series II were coming out. Returned my old ones and upgraded to the new ones yesterday. I am not enjoying the noise cancellation on the new ones, and I think the older ones were better. Also not happy with the exclusion of the airplane connector that were previously included in the box.
On noise cancellation, the headphones seemed great until an update popped up in the companion app. I noticed a significant difference in noise cancellation after the update and now I can't tell the difference between the 'low' and 'high' noise cancellation. I can hear the spacebar press on the 'high' setting on these when I couldn't hear anything with the QC35s (old version). Also cannot figure out how to get the 'action' button to work with the google assistant app on iPhone. Considering returning these to the store for another pair, or get a refund and wait it out until there are significant reviews for the new ones.
Response from bose.comBy Brian_M, Bose Support, October 4, 2017
Hello,
Thank you for sharing your experience with the Quiet Comfort 35 wireless headphones II. We are concerned to hear about the difficulties you've experienced with the noise-cancellation and action button. These headphones were engineered to provide an acoustically identical listening experience, in comparison to the original Quiet Comfort 35 headphones. Since you've experienced a noticeable difference, we're curious as to what may be causing this issue. We'd love the opportunity to address this concern with you directly, and see what we can do to better your experience! Please give us a call at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 8 PM EST.
Thank you!
Thank you for sharing your experience with the Quiet Comfort 35 wireless headphones II. We are concerned to hear about the difficulties you've experienced with the noise-cancellation and action button. These headphones were engineered to provide an acoustically identical listening experience, in comparison to the original Quiet Comfort 35 headphones. Since you've experienced a noticeable difference, we're curious as to what may be causing this issue. We'd love the opportunity to address this concern with you directly, and see what we can do to better your experience! Please give us a call at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 8 PM EST.
Thank you!
Written by a customer while visiting bose.com
Customer Rating
5
Great headphones
on October 13, 2017
Posted by: Marathon_runner
Gender:Female
I got these headphones a month ago and mainly for use while training for marathons. I needed headphones that were of quality, lightweight, cordless and noise cancelling. These headphones have a battery life of around 20 hours. I only need to charge them once a week. They are impact resistant also. My favorite thing about these headphones is the ability to use google assistant making my training sessions so much easier. I can run for hours without constantly checking my phone for my texts and other business. The sound quality is amazing!
Written by a customer while visiting bose.com
Customer Rating
5
Another Great Bose product
on October 16, 2017
Posted by: raplybon
Gender:Male
Just as I would expect from Bose......another great sounding product. The noise cancelling feature works really well at both the low & high settings. I haven't used the Google Assistantfeature that much so far. Seems like a cool new feature.Worked extremely well when connected to my iPhone for making phone calls. Music is crisp & clear at all volume levels. The Bluetooth needs some work. I found that it will only connect to one device at a time. Once paired to a device it must be removed in order to be used on another device. Hopefully Bose will fix this bug in the near future.
Written by a customer while visiting bose.com
Customer Rating
4
Great headphones - as expected.... BUT.....
on June 16, 2018
Posted by: tomtel
Gender:Male
[This review was collected as part of a promotion.] Bose used to include a two prong headphone adapter plug with earlier models of these headphones along with other models... BUT beware that it is NOT included in this model. Why Bose cannot include a one dollar part as it used to for this price is hard to understand. Why do I bring this us... not all airlines have a single jack earphone adapter plug. For example, I just flew from the US to Korea on a new Delta A350 - and guess what, this aircraft uses a dual jack earphone plug. Imagine purchasing a new set of headphones, getting on the plane for a 14 hour flight only to find out you cannot use your headphones without a two prong earphone jack adapter - fortunately I had one with me from a prior Bose set of headphones. Otherwise this would be a 5 star. Google Assist? Not sure why when I have an iPhone - plus rather my privacy than Google tracking me more than it already does. Just a gimick.
Written by a customer while visiting bose.com
Customer Rating
5
A noticeable upgrade!
on June 16, 2019
Posted by: Caliscooter
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] Just upgraded to the QC35 II from the QC15.
The ability to adjust the noise cancelling depth, having Alexa 'on board' plus the built in Bluetooth make for a worthwhile investment. Truly the best product on the market.
The ability to adjust the noise cancelling depth, having Alexa 'on board' plus the built in Bluetooth make for a worthwhile investment. Truly the best product on the market.
Written by a customer while visiting bose.com
Customer Rating
5
i love it
on August 17, 2019
Posted by: Gabha
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] i have General Anxiety and some of the things i struggle with is loud noises, so my family surprised me with Bose QuietConfort 35 Wireless Headphone II ,i got them from Christmas as a gift, my family knows i struggle with loud noises, first time i enjoyed Christmas with my family for a hole day, did not have to escape to calm myself down, and they fit perfectly and i do not get uncomfortable wearing them,when i figured out i can select noise reduction level i even started wearing them when i am driving or connect my Pc when i play games or talk online
Written by a customer while visiting bose.com
Customer Rating
5
LIFE SAVER
on August 26, 2019
Posted by: jb0806
Gender:Female
Length of ownership:6 months
[This review was collected as part of a promotion.] I use these headphones almost every single day. Going on vacations and sleeping a room with my family is no longer something I worry about. If I can't sleep at night due to noise, I pop my headphones on and play white noise. Then, I am able to fall asleep. I also go to the library to do schoolwork, and sometimes it can be quite noisy in there. I put on my headphones with my music. Not only do the headphones completely drown out the noise, but they have amazing sound quality which really gets me in my zone so that I can focus.
Written by a customer while visiting bose.com
Customer Rating
1
Would be great if it works
on September 18, 2019
Posted by: Upstatedad
Gender:Male
Length of ownership:1 week
Brand New just out of the box and it sounds great, but the NC does not work, Alexis (Amazon) doesn't work, the action button does not work! In other words it's a great sounding headphones, but that's all. All the special features do not work and it is brand new! It is a gift from my daughter who is in the Army and I can't and won't tell her!!
So I have a nice headphones but that's all!!
So I have a nice headphones but that's all!!
Response from bose.comBy Tori Mae, Customer Support , September 19, 2019
Hello,
Thanks for leaving a review of the QuietComfort 35 wireless headphones II.
I am so sorry that you are having issues with the headphones but am confident that the team can get you up and running again.
Please can you reach out to our customer services department either via our social media channels or by using the contact details on our website as they would love to help you.
Kind Regards,
Tori Mae - Customer Support
Thanks for leaving a review of the QuietComfort 35 wireless headphones II.
I am so sorry that you are having issues with the headphones but am confident that the team can get you up and running again.
Please can you reach out to our customer services department either via our social media channels or by using the contact details on our website as they would love to help you.
Kind Regards,
Tori Mae - Customer Support
Written by a customer while visiting bose.com