Customer reviews from bose.com
Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
3.9
(838 Reviews)
Rating breakdown 838 reviews
5 Stars
474
4 Stars
116
3 Stars
63
2 Stars
65
1 Star
120
Customer Reviews for Bose - QuietComfort 35 II Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
1
Worst Headphones
on August 15, 2019
Posted by: katwoman
Gender:Female
Length of ownership:1 month
I was so excited to order a custom pair of bose headphones. THERE ARE TERRIBLE ISSUES WITH CONNECTING TO BLUETOOTH DEVICES (basically the whole point of wireless). Often can't connect to the device I want to connect to even after clearing all the saved devices on my headphones. This is NOT a user issue, this is definitly either a firmware or product issue. The noise canceling on these headphones are also subpar. I have another pair of Bose headphones that are amazing (however they are corded..) SO dissapointed in Bose and will NOT be buying their prodcuts again. :(
Response from bose.comBy Tori Mae, Customer Support , August 20, 2019
Hello katwoman,
It’s great to hear that you have a custom pair of Bose headphones! Regarding the connection issue, you are having, have you tried updating your headphones software at btu.bose.com, we always recommend this when getting new headphones. Also, there are some great tips here https://bose.life/2HKbPI4 to help you to resolve any connection issues.
We appreciate the feedback and thank you for taking the time to review our products.
Should you need any further help our team would love to hear from you via our website or Social Media Channels.
Kind Regards,
Tori Mae – Customer Support
It’s great to hear that you have a custom pair of Bose headphones! Regarding the connection issue, you are having, have you tried updating your headphones software at btu.bose.com, we always recommend this when getting new headphones. Also, there are some great tips here https://bose.life/2HKbPI4 to help you to resolve any connection issues.
We appreciate the feedback and thank you for taking the time to review our products.
Should you need any further help our team would love to hear from you via our website or Social Media Channels.
Kind Regards,
Tori Mae – Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
A lot if software issues, not worth the price.
on September 1, 2019
Posted by: Talal
Gender:Male
Length of ownership:1 year or longer
I have been having issues with the Quietcomfort 35 2 from the first day I bought it. It always breaks up, can't find it on my phone sometimes and keep repeating "connecting to my iPhone, connecting to my laptop, connecting to.....etc" x10 time to the point I want to through it out of the window. Moreover, I end up using the wire because noticing it via Bluetooth is such a headache. I honestly think this headphone does not worth the price with all these software issues.
Response from bose.comBy Tori Mae, Customer Support , September 3, 2019
Hello Talal,
I am sorry to hear that you are having issues with the headset. for the issue with connecting to your devices, I would suggest trying the steps mentioned in this post here: https://bose.life/2HKbPI4.
If the issue still persists please give your local customer support center a call as they would love to help you.
Thank you for taking an interest in our products and for providing a review for others.
All the best,
Tori Mae – Customer Support
I am sorry to hear that you are having issues with the headset. for the issue with connecting to your devices, I would suggest trying the steps mentioned in this post here: https://bose.life/2HKbPI4.
If the issue still persists please give your local customer support center a call as they would love to help you.
Thank you for taking an interest in our products and for providing a review for others.
All the best,
Tori Mae – Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Spectacular performance anywhere
on September 22, 2019
Posted by: Goldnpaw
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I originally and still have the first generation NC wired headset. I have the QC35 series one and it performs exactly as the wired set. Great cancellation, superb music tones....wow battery life! Now having added this series II to my collection. Only complaint is that sometimes I feel the max column level should be higher than it is. It’s not a deal breaker, just a tweak would be perfect. Very comfortable, dependable, and excellent performance with all styles of music. Highs to kids to very low lows.....crystal clear. Nothing beats these....not for the last 10 years! Plus....now when the earpiece soft material wears you can order the entire “cushion cup” and just snap them out and in!! Perfect for longevity of this great product. Wired, wireless, now ar........awesome!
Written by a customer while visiting bose.com
Customer Rating
5
Very good
on February 24, 2018
Posted by: Greg
Gender:Male
Sound quality is really good. Noise cancelling also. I can make phone calls in very noisy places without issue. Negatives: the turn-on/off button I hate. Like Apple Airpods I would like this headset to turn on automatically when I put it on and turn off when I take it off. Many times I forget to turn it off and it's annoying wasting energy. It also gets uncomfortable after 30 minutes of wearing especially on the top of my head but on my ears to. I have to take it off for 5 minutes after every 30 minutes. If you are watching a movie it is no fun. On top of my head the only solution to make it comfortable longterm is via using an elastic strap which I only had on a Pioneer headset years ago. That would never get uncomfortable on top of my head. On my ears it would need to be a little bigger to get off the pressure from my ears completely. One more negative: it could be a little lighter. I bought this to watch movies on long flights and having this to take with me weight really matters. Overall I am happy with this headset and I would buy it again. I wrote down the negatives so maybe the team will read it and they will make this good product even better.
Written by a customer while visiting bose.com
Customer Rating
1
disconnects and reconnects to phone
on September 18, 2018
Posted by: 00d
Gender:Male
Length of ownership:3 months
I bought this item in June 2018. Sonn discovered that headphones disconnect and reconnect on its own. Initially it was once a day, but now it become so bad that you simply cannot listen to anything
Response from bose.comBy Mohsin_S, Bose Support, September 24, 2018
Hello 00d,
Thank you for providing your review of the QC35 Series II wireless headphones. We are sorry to hear about the trouble your son had with these. It seems to be behaving unusually, and we would love to take a closer look at the issue so your son can get back to enjoying his headphones!
Please contact our Bose technical support team directly for further assistance by clicking here: https://bose.life/2LXQA9c
Thank you again
Thank you for providing your review of the QC35 Series II wireless headphones. We are sorry to hear about the trouble your son had with these. It seems to be behaving unusually, and we would love to take a closer look at the issue so your son can get back to enjoying his headphones!
Please contact our Bose technical support team directly for further assistance by clicking here: https://bose.life/2LXQA9c
Thank you again
Written by a customer while visiting bose.com
Customer Rating
5
Best headphones around. Plain and simple.
on May 1, 2018
Posted by: Bri
Gender:Male
[This review was collected as part of a promotion.] Let me tell you, if you haven't had a chance to try these out you've been listening to Music wrong the entire time. These headphones give absolutely amazing sound quality and with the noise cancelling feature... WOW blocks out all the sound around you making you 100% engaged in the music. I will never own another pair of headphones again, I've had Bose over ear noise-cancelling headphones for 2 years now and they work like i just got them yesterday. absolutely amazing product. If you dont have them yet, buy them now. Wont regret it.
Written by a customer while visiting bose.com
Customer Rating
1
Useless after reconnect problems
on August 4, 2020
Posted by: Pratap
Gender:Male
Length of ownership:1 year or longer
Problem: I have 2 Bose QuietComfort 35 series 2 headphones with me and both of them are facing the same problem. And both started along the same time period. After few minutes of using the headphones, the bluetooth gets disconnected and reconnects automatically without any user intervention. It is very annoying to have 700$ worth of headphones becoming useless (Especially during the pandemic time).
Note that I have had good experience with these headphones until this problem started. After the problem has started, the headphones irritated me more than the comfort :P
Troubleshooting:
I have tried the following.
1. Clearing the device list and repairing again.
2. Resetting the headphones.
3. Changing the Bluetooth name and repairing again.
4. Updating the firmware using "Bose updater". The software is at 4.5.2 (latest at the time of this review).
5. Tried connecting to Macbook, iPad, Windows and Android devices. And the problem is reproducible with all kinds of connections.
I have tried the following.
1. Clearing the device list and repairing again.
2. Resetting the headphones.
3. Changing the Bluetooth name and repairing again.
4. Updating the firmware using "Bose updater". The software is at 4.5.2 (latest at the time of this review).
5. Tried connecting to Macbook, iPad, Windows and Android devices. And the problem is reproducible with all kinds of connections.
I have googled for solution. But then there is NO post which points to a working solution for me. It is kind of sad to see so many users facing the same issue, over multiple years, and there is no solution yet for this problem.
Don't trust the review ? Google for Bose and reconnect.
Response from bose.comBy nicole leboeuf, Global Customer Service, August 4, 2020
Hey there,
I'm sorry to hear that you are experiencing these issues with both your sets of QC35 II's.
These are some great troubleshooting steps and thank you for trying them.
At this point, I would recommend that you reach out to our team fo assistance. You can do this by following the link here: https://bose.life/2PosLGN. We will do all we can for you.
Kerri - Customer Support
I'm sorry to hear that you are experiencing these issues with both your sets of QC35 II's.
These are some great troubleshooting steps and thank you for trying them.
At this point, I would recommend that you reach out to our team fo assistance. You can do this by following the link here: https://bose.life/2PosLGN. We will do all we can for you.
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Absolute legends
on March 20, 2018
Posted by: nate1562
Gender:Male
I would absolutely pay more for this experience. No, these headphones are not cheap. No, it may not be easy to justify the cost at first. But yes, these are absolutely legendary. They are beyond comfortable, especially for headphones. As an average person, the sound is really great and the noise cancelling works phenomenally. With nothing bad to say, all I can say is what an amazing experience these give and are totally worth the hefty cost. Kudos to Bose for this one.
Written by a customer while visiting bose.com